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Top 10 ProProfs Help Desk Alternatives & Competitors

(18)4.7 out of 5

The Help Desk Software solutions below are the most common alternatives that users and reviewers compare with ProProfs Help Desk. Help Desk Software is a widely used technology, and many people are seeking quick, powerful software solutions with automated response, sla management, and attachments/screencasts. Other important factors to consider when researching alternatives to ProProfs Help Desk include features and emails. The best overall ProProfs Help Desk alternative is Freshdesk. Other similar apps like ProProfs Help Desk are Zoho Desk, Zendesk Support Suite, Front, and Help Scout. ProProfs Help Desk alternatives can be found in Help Desk Software but may also be in Shared Inbox Software or Customer Communications Management Software.

Best Paid & Free Alternatives to ProProfs Help Desk

Freshdesk
Zoho Desk
Zendesk Support Suite
Front
Help Scout
HubSpot Service Hub
Missive
Gorgias

Top 10 Alternatives to ProProfs Help Desk Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how ProProfs Help Desk stacks up to the competition, check reviews from current & previous users in industries like Computer Software, Information Technology and Services, and Marketing and Advertising, and find the best product for your business.

Freshdesk

By Freshworks

(3,499)4.4 out of 5

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

Categories in common with ProProfs Help Desk:

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Zoho Desk

By Zoho

(6,197)4.4 out of 5

Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

Categories in common with ProProfs Help Desk:

Reviewers say compared to ProProfs Help Desk, Zoho Desk is:

More expensive

See all Zoho Desk reviews

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Alhena AI

(34)4.9 out of 5

Alhena (formerly Gleen) is the most accurate and highly capable generative AI-based solution designed to enhance customer service across all your channels. Typically, our customers see an ROI of 500% or more. Alhena learns from your documentation and automatically answers questions. Our proprietary ML model ensures high accuracy and relevance in its responses, and its answers improve over time. It leverages AI agents to automate several self-service workflows, there by improving CSAT and hence, customer retention.

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Reviewers say compared to ProProfs Help Desk, Alhena AI is:

More expensive

Better at support

Better at meeting requirements

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Zendesk Support Suite

By Zendesk

(6,149)4.3 out of 5

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

Categories in common with ProProfs Help Desk:

Reviewers say compared to ProProfs Help Desk, Zendesk Support Suite is:

More expensive

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Front

By Front App

(2,244)4.7 out of 5

Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

Categories in common with ProProfs Help Desk:

Reviewers say compared to ProProfs Help Desk, Front is:

Better at support

Better at meeting requirements

More expensive

See all Front reviews

Help Scout

By Help Scout

(407)4.4 out of 5

Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.

Categories in common with ProProfs Help Desk:

Reviewers say compared to ProProfs Help Desk, Help Scout is:

Better at support

See all Help Scout reviews

HubSpot Service Hub

By HubSpot

(2,492)4.4 out of 5

Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub is part of the HubSpot CRM platform.

Categories in common with ProProfs Help Desk:

Reviewers say compared to ProProfs Help Desk, HubSpot Service Hub is:

More expensive

See all HubSpot Service Hub reviews

Missive

By Missive

(379)4.7 out of 5

Missive is a team collaboration app for emails and chat, each email thread becomes a conversation and then invite colleagues, chat in this conversation and even live edit an email draft together.

Categories in common with ProProfs Help Desk:

Reviewers say compared to ProProfs Help Desk, Missive is:

More expensive

Better at support

Better at meeting requirements

See all Missive reviews

Gorgias

By Gorgias

(520)4.6 out of 5

Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing customers with hyper-personalized assistance and instant support at the right time and on the right channel—all from one centralized platform. Founded in 2015, Gorgias started as a two-person team and has since grown to more than 450 employees across nine offices in San Francisco, New York, Charlotte, Toronto, Paris, Belgrade, Buenos Aires, Lisbon, and Sydney. As a certified B Corporation, Gorgias is a leader in sustainable and equitable workplace practices. Today, Gorgias is proud to serve more than 15,000 ecommerce brands, including Steve Madden, Glossier, BrüMate, and TUSHY.

Categories in common with ProProfs Help Desk:

Reviewers say compared to ProProfs Help Desk, Gorgias is:

Better at support

See all Gorgias reviews

Gladly

By Gladly

(983)4.7 out of 5

Gladly is a customer service software.

Categories in common with ProProfs Help Desk:

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Reviewers say compared to ProProfs Help Desk, Gladly is:

Better at support

More expensive

Better at meeting requirements

See all Gladly reviews

#10

Podium

By Podium

(1,845)4.6 out of 5

Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get paid via text, send text marketing campaigns, centralize communications, and more.

Categories in common with ProProfs Help Desk:

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