It moves focus from projects to processes. This allowed us to build all our scheduled and non-scheduled recurring processes in one place and trigger an entire process with just and email or many such automations. Moreover, the team was very helpful and forthcoming with their guidance to make our implementation successful. Review collected by and hosted on G2.com.

Not really a dislike but integration with outlook calendar would help. Review collected by and hosted on G2.com.

We rely on Process Street to standardize and document our recurring workflows. At TypeWell, we have a small team managing a wide range of projects — from technical support to training operations to software development — and Process Street helps us capture the right steps, assign responsibilities, and ensure consistency and accountability.

It was easy to implement our first few workflows for the most common tasks, and then we started using it daily and now I have other people on the team who are developing their own workflows or optimizing/updating them as processes evolve.

The platform is easy to learn and adapt as our processes evolve. Features like conditional logic and form fields keep things flexible while still providing structure. We also appreciate that team members can quickly get up to speed if workflows are reassigned, or if someone takes time off and needs coverage. They can simply follow established workflows rather than relying on institutional memory.

Their customer support is excellent! Their team is fast, thorough, accurate, and exceptionally sharp. Review collected by and hosted on G2.com.

The native automation features work well for straightforward processes, but anything involving multiple systems or custom triggers often requires integrating additional external tools (like Zapier or Make), which adds complexity and cost.

On busy workflows with lots of steps or assignees, the notification stream can feel overwhelming. It takes some tweaking to get the right signal-to-noise ratio. Review collected by and hosted on G2.com.

The ability to orchestrate automation across any business function, robust API integration, ingestion of regulatory and compliance rules to ensure compliant workflows and integration with AgenticAI components. Review collected by and hosted on G2.com.

Nothing..every component is well thought out and adaptable to any use case. Review collected by and hosted on G2.com.

We've been using it for a while now, mainly for keeping track of routine stuff between different teams, and it's worked out pretty well. It's a solid tool, but it's not without a few quirks.

Process Street is a fantastic solution for executing those relatively simple checklists. We use it, for instance, for our new hires, and it's quite helpful. HR handles the contract, I set up their accounts, and the team lead takes care of the onboarding and hardware. The collaboration features are solid. It’s easy to see who has added what, assign a specific task to someone, and the comment system, which sends an automatic email, is great for keeping me in the loop without having to constantly log in.

Creating a new checklist is a breeze, especially if you stick to the basics. The drag-and-drop editor is intuitive, and it's easy to get a workflow up and running quickly. I was also pleased to find that Process Street has an AI tool now to help with checklist creation, which is a neat feature, even though I haven't needed it yet. It shows they're focused on making the platform even more user-friendly. I also appreciate that there are a ton of advanced features we aren't using right now, but it's good to know they're there if our needs grow in the future. Review collected by and hosted on G2.com.

My main issue with Process Street comes down to two things: a steep learning curve for complex logic and the pricing. While creating basic checklists is easy, trying to build any kind of complex conditional logic is a whole different story. It’s a lot of trial-and-error to get it right, and it can be a bit frustrating.

The other big sticking point is the cost. It can feel pretty expensive, especially since we're not even scratching the surface of the advanced features we're paying for. You pay per user, and while they do offer free guest users, they're pretty limited in what they can do. If you have a large team where a lot of people only need to check off a task every once in a while, the price tag just doesn’t make sense. It’s a real barrier for us and probably for a lot of other companies with many infrequent users. Maybe something with a more flexible pricing model, like based on tasks, could be a better fit.

My experience with customer support is also abit mixed. Some cases were handled great, with support engineers walking me through all the steps to get it working, while other cases where dismissed with a generic "see the support documentation here" and a link to an article that didn't really address my issue. Review collected by and hosted on G2.com.

I like that Process Street is very flexible and adaptable, while still being easy to use and simple to understand. It's really helpful that there are a ton of options and a lot of built-in automation. The initial setup was very easy, thanks to a customer success manager who walked us through everything, making it simple to set up our first processes. Review collected by and hosted on G2.com.

Nothing! Review collected by and hosted on G2.com.

Process Street is very user-friendly, and we rely on it to create SOPs for our clients. Review collected by and hosted on G2.com.

Sometimes, the software doesn't let me edit or paste images, particularly when I've been working on a specific document for an extended period. To continue working, I have to refresh the page. Review collected by and hosted on G2.com.

I love how Process Street makes it so straightforward to dot the Is and cross the Ts, especially when it comes to highly detailed work like onboarding new staff and other similar processes. You can modify their pre-made templates to suit your needs or build your own from scratch Review collected by and hosted on G2.com.

I find it frustrating that the analytics you can access for each workflow template cannot be customised so you can fixate on the results of a completed workflow (e.g. employee satisfaction results). In addition to this, it is easy to accidentally pick up and move a workflow item out of the intended position that you have to keep moving back. With all this said, these are two minor areas that, knowing Process Street, are likely to address over the coming months/years Review collected by and hosted on G2.com.

Process Street is essential to how we deliver repeatable value. It lets us standardize, scale, and track complex workflows. We use it daily for everything from healthcare compliance to HR automation. The interface is clean, the logic tools are flexible, the automations and connectors make implementation fast, and it integrates well with tools like Zapier and Power Automate. Their customer support is excellent; the team is always responsive, helpful, and clear. Review collected by and hosted on G2.com.

The workflow builder can feel too flat and text-heavy, especially in larger builds. A visual map or timeline would make complex journeys easier to manage. Also, while native automation has improved, it still lags behind when it comes to triggering workflows natively. We often need third-party tools to meet advanced requirements. Review collected by and hosted on G2.com.

Process Street excels at creating detailed workflow management with multiple layers of tasks. Since implementing it in July 2024, we've built customer-facing intake forms that trigger internal workflows, which then branch into user-level task assignments. This hierarchical structure ensures nothing falls through the cracks. The platform is particularly valuable for documenting repeatable internal processes that don't occur frequently, eliminating the "how did we do this last time?" problem. Our standout success has been creating an AI-powered testimonial wizard that collects client feedback through simple questions and automatically generates polished testimonials. The platform is intuitive and user-friendly, making implementation relatively painless both for our business at ByteWize and for my personal use with tasks like tax preparation. Review collected by and hosted on G2.com.

The customer-facing forms lack the robust functionality available in the workflows. Despite expecting feature parity, forms are significantly more basic, which limits our options when designing client interactions. The most frustrating aspect is the disparity between workflow functionality and form functionality - they don't mirror each other. For example, AI tasks are available in workflows but not in forms, forcing us to choose between better user experience and more powerful features. While Process Street continues to release updates, addressing these limitations would significantly improve the platform. Review collected by and hosted on G2.com.

What I like about Process Street is that it is easy to learn and streamlines workflows and process documentation. Aside from that, there are tons of templates I can use to get started. There is also an integrated AI that can create the task for me when needed. So as a newbie, implementing a certain workflow is very straightforward.

Other features I have tried using are their checklist and simple automations. You can also assign tasks with it.

Our team is using this on a daily basis, from onboarding checklists to SOP documentation to a daily knowledge base for our IT team. Process Street is integrated into our daily workloads.

Although I haven't tried it yet, I know they have a free version, so that is a big plus for those who want to get started of using a systematic tool for process documentation. Review collected by and hosted on G2.com.

I don't have any major things I don't like about Process Street. The only thing that comes to mind is that when numbering certain tasks, it won't continue from the previous task if there is a gap in between, or I would create a new sub task in the same page. Review collected by and hosted on G2.com.