Consulting Services for Process Street

Improv is a boutique management consulting firm specializing in workforce management and human capital management transformation. We operate with the discipline and strategic rigor of a global firm — and the senior attention, accountability, and proximity that only a focused practice can deliver. Our clients are executive leaders who need more than a capable implementer. They need a partner who can translate workforce complexity into enterprise strategy — and then execute it without losing precision on the way down. We bring the best. Period. No second-best. No vendor bias. STRATEGIC SERVICES: Diagnostic & Current-State Assessment: We conduct rigorous organizational and technology assessments that surface the real drivers of workforce complexity: where systems are misaligned with operations, where compliance exposure exists, where labor costs are leaking, and where the current platform is holding the business back. Executives use our diagnostic findings to build the internal case for change. Technology Selection & Vendor Evaluation: Improv operates with full technology independence. We evaluate UKG Pro, UKG Pro WFM, and the broader WFM/HCM market against your specific operational requirements — not against a preferred vendor relationship. Our selection framework gives leadership the confidence that the chosen platform is the right one, not the most convenient one. Business Case Development & ROI Modeling: We build the financial and operational case that earns board-level commitment. Labor cost reduction, compliance risk quantification, premium pay exposure in healthcare environments, headcount efficiency — modeled against your current state and tied to tangible transformation milestones. Journey Map & Transformation Planning: The Improv Journey Map is the executive artifact that governs every engagement. It defines transformation phases, dependencies, resource requirements, risk mitigation, and decision gates — structured so leadership can govern progress with clarity and confidence. This is not a project plan. It is a strategic instrument. Change Management & Organizational Readiness: Workforce management transformation fails most often not at the technology layer, but at the human one. Improv embeds change management into every engagement — stakeholder alignment, workforce communication, training design, and adoption measurement — because a system that people resist is a system that delivers nothing. THE ELEVATED SUITE — IGNITE. FORGE. EVOLVE. Our delivery framework reflects a fundamental truth: transformation is not a single event. It is a continuous organizational capability. The Elevated Suite is designed for the entire arc. Ignite — Strategic Clarity Before Commitment: Diagnostic work. Technology evaluation. Business case development. Journey Map construction. Ignite is where executive leadership moves from uncertainty to a defensible, funded, aligned transformation strategy. We do not allow organizations to skip this phase — and the ones who have worked with other firms without it know why. Forge — Precision Execution at Enterprise Scale: Implementation, configuration, and deployment — executed with the accountability structures of a management consulting engagement. Forge covers the full lifecycle: pay rule and compliance configuration, data conversion and integrity validation, timeclock and kiosk infrastructure, UAT governance, and a hypercare model that protects go-live stability. Every milestone is owned. Every risk is tracked. Evolve — Protecting and Compounding the Investment: Post-go-live is where most implementations quietly erode. Evolve is our managed services and optimization practice — ongoing configuration refinement, platform expansion, workforce analytics, and strategic advisory that keeps the system earning its place on the balance sheet. Evolve clients do not just maintain; they grow. UKG PRACTICE — DEEP, SPECIFIC, AND INDEPENDENT Improv's UKG practice spans the full platform architecture — with senior consultants who have delivered in each environment independently and in combination. UKG Pro: Our UKG Pro practice covers the complete HCM suite — payroll, HR, talent management, and benefits administration — for organizations seeking a unified people platform. We support UKG Pro implementations as standalone engagements and as the HCM layer in broader workforce transformations, ensuring clean integration with WFM configuration and data architecture. UKG Pro WFM: For organizations requiring enterprise-grade workforce management — complex scheduling, labor cost controls, compliance configuration, and real-time visibility across large or distributed workforces — UKG Pro WFM is the platform we implement most at depth. Our consultants carry practitioner-level expertise in pay rule architecture, accrual configuration, timeclock infrastructure, and the union and regulatory environments that make this work genuinely complex. UKG Pro + UKG Pro WFM — Unified: The most powerful configuration is both. Improv is one of the few consulting firms with the depth to govern a unified UKG Pro and UKG Pro WFM implementation — managing the integration architecture, data governance, and organizational design decisions that determine whether the two platforms operate as a coherent system or two expensive silos. Legacy Platform Migration: For organizations still operating on UKG's legacy timekeeping platforms — UTM, UTA, and Nova Time — Improv provides structured, risk-managed migration to modern UKG architecture. Our migration practice includes current-state documentation, pay code crosswalk, accrual balance validation, and a phased go-live model that protects operational continuity through transition. HEALTHCARE — OUR HIGHEST-COMPLEXITY DOMAIN Healthcare is where Improv has built its most differentiated expertise. Health systems operate in WFM environments of exceptional complexity — 24/7 scheduling demands, dense union agreements, clinical-specific pay code structures, FMLA and labor compliance exposure, and a workforce that cannot tolerate operational disruption. A misconfigured pay code in a manufacturing facility is an inconvenience. In a 10,000-employee health system, it is a material liability. We design every healthcare engagement with that standard in mind. Our healthcare WFM practice delivers: - Premium Pay Reduction — Scheduling configuration and fill-rate optimization that reduces reliance on agency staff and overtime at measurable cost. - Clinical Scheduling Accuracy — Role-based and unit-specific scheduling logic that reflects the real operational structure of clinical environments. - Union Contract Compliance — Pay rule configuration built directly from contract language — not approximated from it. - Regulatory Confidence — FLSA, FMLA, and state-specific labor law compliance baked into the system architecture, not managed manually. - Timeclock Infrastructure — End-to-end deployment and validation of physical and virtual timeclock environments across complex multi-site health system footprints. WHAT EXECUTIVE LEADERS CAN EXPECT FROM IMPROV Improv engagements are structured to deliver outcomes that are reportable upward — to boards, to CFOs, to operating committees. We measure success the same way our clients do. - Labor Cost Optimization — Reduced overtime exposure, tighter scheduling controls, and pay rule accuracy that eliminates costly exceptions before they occur. - Compliance Confidence — FLSA, FMLA, union contract, and state-specific labor law adherence — configured, validated, and audit-ready from day one. - Technology ROI — UKG implementations that go live on schedule, remain stable under operational load, and scale as the enterprise evolves. - Executive Governance — Journey Map-driven program governance that gives leadership real-time visibility into progress, risk, and decision gates — without having to chase status updates. - Organizational Adoption — Change management embedded from the start ensures the workforce actually uses the system — because utilization is where ROI lives.

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