ProcedureFlow Features
What are the features of ProcedureFlow?
Administration
- Integrations
- User, Role, and Access Management
- Performance and Reliability
Compliance
- Compliance
Task Tracking
- Comments
Checklist Options
- Templates
- Downloadable Manuals
Software Availability
- Integrations
- Permissions
- Desktop Application
Knowledge Management
- Knowledge Base
- Analytics
Customer Support
- Intelligent Search
- Suggestions
- Decision Trees
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ProcedureFlow Categories on G2
Filter for Features
Administration
Database Management | As reported in 13 ProcedureFlow reviews. Administrators can access and organize data related to incidents, requests, and changes to produce reports or make data more navigable. | 88% (Based on 13 reviews) | |
Data Workflows | As reported in 13 ProcedureFlow reviews. Operationalizes data delivery workflows to easily scale repeatable preparation needs | 91% (Based on 13 reviews) | |
Issue Management | Based on 13 ProcedureFlow reviews. Provide workflows to create and escalate issues related to risks and requests | 92% (Based on 13 reviews) | |
Integrations | Integrates with live chat, chatbots, help desk, or other customer service software This feature was mentioned in 14 ProcedureFlow reviews. | 94% (Based on 14 reviews) | |
User, Role, and Access Management | Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. This feature was mentioned in 15 ProcedureFlow reviews. | 90% (Based on 15 reviews) | |
Performance and Reliability | As reported in 15 ProcedureFlow reviews. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took | 94% (Based on 15 reviews) |
Compliance
Policies and Controls | Ability to control file/folder access by user or group, external sharing permissions, editing policies, device location restrictions, sharing by device, etc. 14 reviewers of ProcedureFlow have provided feedback on this feature. | 82% (Based on 14 reviews) | |
Data Governance | Ensures user access management, data lineage, and data encryption This feature was mentioned in 14 ProcedureFlow reviews. | 82% (Based on 14 reviews) | |
Compliance | As reported in 14 ProcedureFlow reviews. Deliver standard reports for compliance standards and frameworks such as ISO, SOX, PCI, and HIPAA. | 87% (Based on 14 reviews) | |
Auditing | As reported in 12 ProcedureFlow reviews. Perform ad-hoc or ongoing IT audits at different levels of the company. | 90% (Based on 12 reviews) |
Data Security
Risk Data Attributes | Identify risk data attributes such as description, category, owner, or hierarchy. 12 reviewers of ProcedureFlow have provided feedback on this feature. | 79% (Based on 12 reviews) | |
Data Transport | As reported in 12 ProcedureFlow reviews. Protects data with some form of encryption as it leaves your secure or local network. | 88% (Based on 12 reviews) | |
Access Management | Allows administrators to set user access privileges to permit approved parties to access sensitive data. 13 reviewers of ProcedureFlow have provided feedback on this feature. | 86% (Based on 13 reviews) | |
Multi-Factor Authentication | Requires a second level of authentication, such as sms messaging or customized tokens, to access data. 12 reviewers of ProcedureFlow have provided feedback on this feature. | 89% (Based on 12 reviews) |
Task Tracking
Comments | Allows users to comment on tasks or checklists. 17 reviewers of ProcedureFlow have provided feedback on this feature. | 93% (Based on 17 reviews) |
Checklist Options
Templates | Provides pre-made templates for specific types of procedures and processes. This feature was mentioned in 22 ProcedureFlow reviews. | 86% (Based on 22 reviews) | |
Downloadable Manuals | As reported in 21 ProcedureFlow reviews. Allow users to download a manual or checklist as a PDF, image file, etc. | 88% (Based on 21 reviews) |
Software Availability
Integrations | As reported in 18 ProcedureFlow reviews. Integrates with other outside software. | 85% (Based on 18 reviews) | |
Permissions | As reported in 21 ProcedureFlow reviews. Allows administrators to set permissions on editing rights, specific checklists, etc. | 86% (Based on 21 reviews) | |
Desktop Application | Based on 21 ProcedureFlow reviews. Software is available either in-browser or as a downloadable software application. | 87% (Based on 21 reviews) |
Knowledge Management
Knowledge Base | Based on 15 ProcedureFlow reviews. Enables the creation of an internal repository of knowledge articles | 93% (Based on 15 reviews) | |
Publishing Workflows | Based on 14 ProcedureFlow reviews. Provides workflows for writing, editing, approving, and publishing knowledge article content | 92% (Based on 14 reviews) | |
Analytics | Based on 14 ProcedureFlow reviews. Helps users understand which knowledge articles are working and identifies areas of improvement | 93% (Based on 14 reviews) |
Customer Support
Intelligent Search | Offers a search function that auto-suggests the knowledge articles that best fit the agent’s query 15 reviewers of ProcedureFlow have provided feedback on this feature. | 87% (Based on 15 reviews) | |
Suggestions | Based on 14 ProcedureFlow reviews. Analyzes customer support tickets or conversations to suggest relevant knowledge articles | 88% (Based on 14 reviews) | |
Decision Trees | Allows for the creation of flowcharts or decision trees that guide agents step-by-step through resolving customer issues 15 reviewers of ProcedureFlow have provided feedback on this feature. | 90% (Based on 15 reviews) |
