The G2 on PrimeRx

PrimeRx Overview

What is PrimeRx?

PrimeRx is a comprehensive pharmacy management solution designed to assist pharmacies in optimizing their operations and enhancing patient care. This software platform integrates advanced technology and innovative features to streamline pharmacy workflows, improve medication management, and facilitate better communication between healthcare providers and patients. By addressing the unique challenges faced by pharmacies, PrimeRx aims to empower these establishments to deliver high-quality services efficiently. Targeted primarily at independent and chain pharmacies, PrimeRx caters to a diverse audience that includes pharmacy owners, pharmacists, and pharmacy technicians. The platform is particularly beneficial for those looking to improve their operational processes, reduce errors, and enhance patient engagement. With its user-friendly interface and robust functionality, PrimeRx supports various use cases, such as prescription processing, inventory management, and patient medication synchronization, making it an essential tool for modern pharmacy operations. Key features of PrimeRx include automated prescription processing, which minimizes manual entry errors and speeds up the dispensing process. This feature not only enhances efficiency but also ensures that patients receive the correct medications without delay. The software also offers real-time inventory management, allowing pharmacies to maintain optimal stock levels and reduce waste. This capability is crucial for preventing shortages and ensuring that patients have access to necessary medications. Additionally, PrimeRx provides advanced reporting and analytics tools that enable pharmacy owners to gain insights into their operations, track performance metrics, and make informed business decisions. These features collectively contribute to a more efficient pharmacy environment, ultimately benefiting both the pharmacy staff and their patients. Another notable aspect of PrimeRx is its commitment to enhancing patient care. The platform includes patient engagement tools that facilitate communication between pharmacists and patients, such as medication reminders and educational resources. This functionality not only helps in improving medication adherence but also fosters a stronger relationship between pharmacies and their customers. By focusing on both operational excellence and patient-centric care, PrimeRx stands out as a leading solution in the pharmacy management software category, helping pharmacies navigate the complexities of the healthcare landscape effectively.

PrimeRx Details

Product Website

Discussions

Official PrimeRx Community

Languages Supported

English

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Product Description

PrimeRx is the signature pharmacy management software solution developed by Micro Merchant Systems. The software offers comprehensive functionality that automates and manages all core pharmacy functions. PrimeRx is presented in a logical, user-friendly format that can be configured to meet specific pharmacy requirements. Pharmacies have the option to add functionality based on their scope of service. The PrimeRx system can be found in thousands of pharmacies across the United States and Puerto Rico.Also in 2023, PrimeRx was honored by American Business Awards with a prestigious Stevie Award for “achievement in product innovation.”

How do you position yourself against your competitors?

Why Choose PrimeRx?

Operational Excellence
Streamline your pharmacy operations with powerful
management tools that simplify daily tasks and
boost efficiency.

Superior Patient Care
Enhance the quality of care you provide to your patients
through integrated services and solutions that improve
patient outcomes.

Innovative Solutions
Stay ahead of the curve with continuous updates and
innovations that keep your services competitive in a rapidly
evolving industry.

Seller Details

Seller

PrimeRx

Company Website

Year Founded

1990

HQ Location

Uniondale, NY

Twitter

@PrimeRx_io
49 Twitter followers

LinkedIn® Page

www.linkedin.com
103 employees on LinkedIn®

Description

PrimeRx is a healthcare technology vendor specializing in advanced pharmacy management solutions. Their platform aims to optimize medication therapy management, streamline pharmacy operations, and enhance patient care through innovative software tools. For more information, visit their website at [primerx.io](https://www.primerx.io).

Overview Provided by:

Michele Daniels

Marketing and Communications Manager at Micro Merchant Systems, Inc

Recent PrimeRx Reviews

10/19/2024

Abed M.Small-Business (50 or fewer emp.)

5.0 out of 5

"I have working as a pharmacist for 20 years"

PrimeRx is very easy to use and user friendly

1/16/2024

KIEL F.Mid-Market (51-1000 emp.)

3.5 out of 5

"Customizable Quality"

It is very customizable. Every pharmacy is different so this is a great feature.

1/11/2024

ARUNSFAMILY P.Small-Business (50 or fewer emp.)

4.5 out of 5

"Great product, highly customizable, get things done quickly."

customer care team is great. usually pick calls right away and help with any issue right away.

PrimeRx Pricing

PrimeRx Essentials

1 Software License Package With One-Time Purchase

PrimeRx Pro

1 Software License Package With One-Time Purchase

PrimeRx Plus

1 Software License Package With One-Time Purchase

See all 3 PrimeRx pricing levels

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1 person requested security information

PrimeRx Media

PrimeRx Demo - Patient History - Notes Log

The accurate recording of a patient's medication history is crucial for identifying potential adverse effects and drug interactions, and for maintaining a comprehensive list of medications. The notes log can be used to keep track of action items.

PrimeRx Demo - Pharmacist Rx Verification

Validating a legitimate prescription is the most critical step in ensuring the appropriate supply and distribution of medications through proper channels.

PrimeRx Demo - PrimeESC™ Electronic Signature Capture System

PrimeESC™ scans and links the patient’s signature to his/her record in the pharmacy system. Often, pharmacies have a tough time keeping a record of prescription pick up. PrimeESC™ is a HIPAA-compliant, web-based electronic signature and data capture tool built for maintaining customers’ electroni...

PrimeRx Demo - Local Inventory on Google is FREE with Pharmacy Point of Sale

If you're a PrimeRx Point of Sale user, you can download Local Inventory on Google for free. When you scan your OTC products, Pointy will match the UPC barcode to an image and product name in our database. Your products will then be uploaded to your online product catalog. You'll also be able to ...

PrimeRx Demo - Pharmacy Document Management Software

The Pharmacy Document Management Software makes use of scanners that are compatible with Windows. This enables the recording of documents into PrimeRx™, ensuring secure and easy access. The system scans, records, and stores prescriptions, patient ID cards, insurance statements, letters from docto...

PrimeDELIVERY™ allows pharmacies to offer customers the convenience of having their prescriptions delivered, while ensuring an electronic paper trail records the delivery and captures required signatures. The wireless delivery system software can be installed on any Android or IOS device and...

Key Considerations in Opening a New Pharmacy Avatar image 0:02 / 0:23 Key Considerations in Opening a New Pharmacy

NYC Multi Pharmacy Owner Finds A Technology Partner in PrimeRx with Unmatched Capabilities

PrimeRx Cloud

Skip navigation Search Avatar image 0:01 / 2:06 Whitemarsh Pharmacy Manager Gives PrimeRx High Marks for Ease of Use and Customer Service

Why does your pharmacy use PrimeRx? - Heba Macksound, Customer

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Official Downloads

Download

Verified User in Pharmaceuticals

Small-Business(50 or fewer emp.)

Validated Reviewer

Verified Current User

Review source: G2 invite on behalf of seller

Incentivized Review

Sep 19, 2023

"Customer Service & Value"

What do you like best about PrimeRx?

The value of the product considering the price/cost of competitors and the ability to get any issue resolved in the same day due to superior customer service. Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

Add-on services have starte dto increase the cost of the product -- wish there was a "bundle" or loyalty discount for long time users. Also, the abiity to have DIR fees automatically put in based on a formularly rather than manually as they are now. Review collected by and hosted on G2.com.

What problems is PrimeRx solving and how is that benefiting you?

It integrates with my front end so that when customers pick up a prescription and also make front end purchases, the two are combined. PrimeRx also has an easy way to manage prescription medication inventory. Review collected by and hosted on G2.com.

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Response from Sylvia Mendoza of PrimeRx

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Sep 22, 2023

We appreciate you taking the time to leave a review! We are glad you find our pharmacy software valuable with superior customer service, and appreciate you letting us know how we can improve DIR fees feature. Feedback like yours helps us ensure that our software and service is the best that it can be.

Thank you again for your review. Please do not hesitate to contact our support team at support@primerx.io if there is any way that we can assist you further.

Warm Regards,

The PrimeRx Team

Helpful?

Admin Approval Link

Verified User in Marketing and Advertising

Mid-Market(51-1000 emp.)

Validated Reviewer

Verified Current User

Review source: Organic

Aug 13, 2023

"PrimeRx is a great software for all your pharmacy needs!"

What do you like best about PrimeRx?

Great software with an intuitive user interface. I couldn't find any function that isn't already present in this software. They have a very responsive support team that is always there to help you. A special mention goes to Khemraj and Mike, who are our go-to guys for all our questions. Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

There is nothing I don't like about this software, but I'd like it if we could do everything ourselves and not have to bother with the support team. Review collected by and hosted on G2.com.

What problems is PrimeRx solving and how is that benefiting you?

We have used a lot of pharmacy management software, but none comes as close to solving our problem as PrimeRx. The support team is great and always on their toes, the software is intuitive and fast and it has everything we need to comply with Hipaa regulations. Review collected by and hosted on G2.com.

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Response from Sylvia Mendoza of PrimeRx

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Sep 22, 2023

Thank you for taking the time to leave a review! We are thrilled you love our pharmacy software and appreciate your feedback.

To maximize the potential of our software please ensure to visit our customer portal here https://support.primerx.io/customer-portal where you can find a wealth of online trainings and documents.

We have a full calendar of trainings every month.

Thank you again for your review!

Please do not hesitate to contact our support team at support@primerx.io if there is any way that we can assist you further.

See how PrimeRx improved

Helpful?

Admin Approval Link

Suman P.

Registered Pharmacist

Small-Business(50 or fewer emp.)

Validated Reviewer

Verified Current User

Review source: G2 invite on behalf of seller

Incentivized Review

Sep 19, 2023

"Primerx is user friendly"

What do you like best about PrimeRx?

Primerx is user friendly. Easy is to learn and works well. Customer service is not that great but be a help at times. Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

Customer service. Many agents don't know what they are doing. Since we have known this program for a while we fix the problem on our own. Review collected by and hosted on G2.com.

What problems is PrimeRx solving and how is that benefiting you?

Not a problem but a solution to process claims and be a help to my patients. So far so good Review collected by and hosted on G2.com.

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Response from Sylvia Mendoza of PrimeRx

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Sep 22, 2023

Hello Suman,

Thank you for taking the time to leave a review! We are glad you find our our pharmacy software user friendly and appreciate you letting us know how we can improve with your customer service experience. Our customer service team will reach out to you to gather more details so we can ensure you are completely satisfied next time you contact our support team.

Thank you again for your review. Please take full advantage of our customer training portal with online videos and regular webinars on new features and updates. Here's the link: https://support.primerx.io/customer-portal

Best Regards,

The Prime Rx Team

See how PrimeRx improved

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Admin Approval Link

Teresa S.

Small-Business(50 or fewer emp.)

Validated Reviewer

Verified Current User

Review source: G2 invite on behalf of seller

Incentivized Review

Sep 19, 2023

"Prime RX review by non-profit"

What do you like best about PrimeRx?

Prime RX was somewhat easyto learn and get started. I like the enter RX page and think it flows well. Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

What I dislike is the inventory and some of the reports connected to it. Review collected by and hosted on G2.com.

What problems is PrimeRx solving and how is that benefiting you?

Problems it is solving:

we as a clinic are better organized due to Prime this is benefiting us in the ways we provide patient care since we are a one stop shop- Review collected by and hosted on G2.com.

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Response from Sylvia Mendoza of PrimeRx

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Sep 22, 2023

Hello Teresa,

Thank you for taking the time to leave a review! We are glad our pharmacy software is helping your non-profit stay organized and appreciate you letting us know how we can improve with the inventory management feature and reporting.

Feedback like yours helps us ensure that our software and service is the best that it can be.

We would like to invite you to access our customer portal training here https://support.primerx.io/customer-portal and please don't hesitate to reach out if you need additional support or get more details on your feedback in your preferred communication method

Email: support@primerx.io

Phone: (516) 408-3999 or (866) 495-3999

Online customer portal: Click on the support button in the www.primerx.io home page.

Thank you again for your review.

Warm Regards,

The PrimeRx team

See how PrimeRx improved

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Admin Approval Link

Rick T.

Small-Business(50 or fewer emp.)

Validated Reviewer

Verified Current User

Review source: G2 invite on behalf of seller

Incentivized Review

Sep 19, 2023

"PrimeRx tech support is next to none"

What do you like best about PrimeRx?

Support staffs are very knowlegable and puctual. They are able to fix issues in a timely fashion and are ver resposive Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

Nothing at all. The only thing to caomplain about is the cost for different programs might add up Review collected by and hosted on G2.com.

What problems is PrimeRx solving and how is that benefiting you?

Any software issues related to prescription processing are handled online and it makes it so easier to get access at anytime and even off hours Review collected by and hosted on G2.com.

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Response from Sylvia Mendoza of PrimeRx

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Sep 22, 2023

Hi Rick,

Thank you so much for leaving a review. We are thrilled to hear you love our customer support. We always expect our customers to receive prompt, efficient service every time they contact us and are glad to hear this has been your experience.

Please take full advantage of our customer portal which includes a wealth of online trainings by accessing this link: https://support.primerx.io/customer-portal

Thank you for allowing us to be part of your pharmacy.

Warm Regards,

The PrimeRx team

See how PrimeRx improved

Helpful?

Admin Approval Link

Verified User in Pharmaceuticals

Small-Business(50 or fewer emp.)

Validated Reviewer

Verified Current User

Review source: G2 invite on behalf of seller

Incentivized Review

Sep 19, 2023

"Friendly Platform Pharmacy Billing Software"

What do you like best about PrimeRx?

Easy to Manuver, Easy to access, Easy to read, Easy to use, User friendly and also great support staff team with 24 hours access. It comes with lots of updates that cators to different type of users. Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

Nothing really stands out, the only thing that can use a little update is the aesthetic of the software is not really pretty, Asides from that everything else is excellent Review collected by and hosted on G2.com.

What problems is PrimeRx solving and how is that benefiting you?

We use Prime rx as our pharmacy management softwawre in terms of clinical aspect and also billing aspect. Its the sole software we use everyday without it the pharmacy wont operate Review collected by and hosted on G2.com.

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Response from Sylvia Mendoza of PrimeRx

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Sep 22, 2023

Thank you for taking the time to leave a review! We are happy to see that PrimeRx is making a positive impact at your pharmacy.

Feedback from our clients is crucial in helping us continue to grow and meet the needs of our customers. Thank you again for your review.

Warm Regards,

The PrimeRx Team

See how PrimeRx improved

Helpful?

Admin Approval Link

Verified User in Pharmaceuticals

Small-Business(50 or fewer emp.)

Validated Reviewer

Verified Current User

Review source: G2 invite on behalf of seller

Incentivized Review

Dec 11, 2023

"Good experience"

What do you like best about PrimeRx?

easy to use, system allows you to multitask and figure things outs on your own Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

not everyone knows the answers, you get lucky sometimes and get someone knowledgable and then sometimes you spend hours on the phone with someone who is not. Review collected by and hosted on G2.com.

What problems is PrimeRx solving and how is that benefiting you?

it allows me to find the drug NDC very easy and keep inventory on hand Review collected by and hosted on G2.com.

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Response from Sylvia Mendoza of PrimeRx

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Dec 13, 2023

Thank you for your positive review! We're glad you find PrimeRx easy to use for multitasking and independently figuring things out. We apologize for any inconsistency in support experiences and are actively working to improve this.

We're pleased to hear that PrimeRx is helping you easily find drug NDCs and manage inventory. Your feedback is valuable, and we appreciate your partnership. If you have further suggestions, feel free to share. We look forward to continuing to enhance your experience with PrimeRx.

Warm Regards,

The PrimeRx Team

Helpful?

Admin Approval Link

Vivian N.

Small-Business(50 or fewer emp.)

Validated Reviewer

Verified Current User

Review source: G2 invite on behalf of seller

Incentivized Review

Nov 21, 2023

"Efficient but lots of hiccups"

What do you like best about PrimeRx?

Quick customer service

Very organized with lots of tabs Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

Always have to call customer service for some sort of issue Review collected by and hosted on G2.com.

What problems is PrimeRx solving and how is that benefiting you?

Solving organizing of patient profile Review collected by and hosted on G2.com.

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Response from Sylvia Mendoza of PrimeRx

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Nov 24, 2023

Thank you for investing the time to share your feedback. We are grateful for your acknowledgment of our prompt customer service and the organizational features of our software. However, we're genuinely sorry to learn that your recent experience fell short of your expectations.

Your mention of having to contact support for various issues is concerning, and we want to assure you that we take this matter seriously. Our support team representative will reach out to you promptly to address your concerns and work towards resolving any issues you may be facing.

We appreciate your openness in sharing your experiences, as it provides valuable insights into areas where we can improve. We are fully committed to ensuring that your future interactions with our software and support services meet or exceed your expectations.

Once again, thank you for your candid review. We genuinely value your feedback and are dedicated to serving you better. We look forward to the opportunity to support your continued success.

Warm Regards,

The PrimeRx Team

Helpful?

Admin Approval Link

Verified User in Hospital & Health Care

Small-Business(50 or fewer emp.)

Validated Reviewer

Review source: G2 invite on behalf of seller

Incentivized Review

Nov 22, 2023

"PrimeRx Review"

What do you like best about PrimeRx?

Ease of use, lots of features that are applicable to every day processing, nice payment system, great for users that process a high volume of prescriptions, very responsive customer support team. Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

Implementation and training were not as smooth as we would have liked, the payment processing delays cause the amount collected per day to not match the amount submitted into the bank (it does end up there, but its more difficult to balance the books). Review collected by and hosted on G2.com.

What problems is PrimeRx solving and how is that benefiting you?

Seamless ability to track outstanding medications and patient copays Review collected by and hosted on G2.com.

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Response from Sylvia Mendoza of PrimeRx

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Nov 24, 2023

Thank you for taking the time to share your thoughts!

We're delighted to hear that you appreciate our pharmacy software's seamless tracking of outstanding medications and copays. Your positive feedback on the software's ease of use, extensive features, efficient payment system for large transactions, and the responsiveness of our support team is truly valued.

Moreover, we appreciate your insights on how we can enhance implementation and training in the future. Your feedback plays a crucial role in helping us continually improve both our software and service to meet your needs.

Thank you once again for your review. Should you require any further assistance, please feel free to reach out to our support team at support@primerx.io. We look forward to serving you.

Warm Regards,

The PrimeRx Team

Helpful?

Admin Approval Link

MIGUEL B.

Small-Business(50 or fewer emp.)

Validated Reviewer

Verified Current User

Review source: G2 invite on behalf of seller

Incentivized Review

Sep 26, 2023

"SO FAR SO GOOD"

What do you like best about PrimeRx?

ITS A VERY COMPLETE SYSTEM AND EASY TO USE Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

THE LINK BETWEEN GENERICS AND BRANDS SOMETIMES HAS ERROS,YOU GOT TO DOUBLE CHECK Review collected by and hosted on G2.com.

What problems is PrimeRx solving and how is that benefiting you?

INSURANCE RECONCILATION. I KNOW HOWS MY PHARMACY IS DOING Review collected by and hosted on G2.com.

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Response from Sylvia Mendoza of PrimeRx

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Sep 29, 2023

Hello Miguel,

We appreciate you for taking the time to leave a review! We are glad to hear you believe our pharmacy software system is very complete. Thank you for letting us know about the links between generics and brands. We have a feature called Real Time Benefits prescriptions by Surescripts that could help with this issue. If you would like to hear more about this feature and for us to assist you further please don't hesitate to contact our support team at support@primerx.io.

Warm Regards,

The PrimeRx Team

Helpful?

Admin Approval Link

PrimeRx Reviews & Product Details - Page 2

PrimeRx Overview

Recent PrimeRx Reviews

PrimeRx Pricing

PrimeRx Media

Official Downloads

PrimeRx Brochure

PrimeRx Packages

PrimeRx eVoucher

PrimeRx Mobile Apps

PrimeRxPOS

61 PrimeRx Reviews

Overall Review Sentiment for PrimeRx

PrimeRx Comparisons

Top Rated PrimeRx Alternatives

Explore More

PrimeRx Reviews & Product Details - Page 2

PrimeRx Overview

Recent PrimeRx Reviews

PrimeRx Pricing

PrimeRx Media

Official Downloads

PrimeRx Brochure

PrimeRx Packages

PrimeRx eVoucher

PrimeRx Mobile Apps

PrimeRxPOS

61 PrimeRx Reviews

Overall Review Sentiment for PrimeRxQuestion

PrimeRx Comparisons

Top Rated PrimeRx Alternatives

Explore More

Overall Review Sentiment for PrimeRx