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14 Prevail Case Management System Reviews
I used the Prevail case management system for two years before the firm switched over to another online based platform. I enjoyed using Prevail because it was easy to use, easy to learn, and easy to manage. I used it on a daily basis and it had a ton of features that were helpful to managing a heavy workload. Review collected by and hosted on G2.com.
Sometimes the platform would randomly crash and you would have to do everything you did again. It also was extremely time-consuming having to manually enter everything into Prevail so that we could keep records updated on what was done for each file. Review collected by and hosted on G2.com.
I like that I have a place to make notes and keep track of all my cases Review collected by and hosted on G2.com.
It is outdated and there are not enough organization tools Review collected by and hosted on G2.com.
It is streamlined and organized. I can find items I am looking for without too much issue. Review collected by and hosted on G2.com.
NO complaints. I love this program and would recommend it. Review collected by and hosted on G2.com.
The new texting feature with clients is really helpful. Review collected by and hosted on G2.com.
Sometimes the history section shows wrong case emails are attached, and when you open them its a different email - the email heading is incorrect. Review collected by and hosted on G2.com.
The ease that I can create new matters, personalize and make it so that multiple users can find exactly what we all need. Review collected by and hosted on G2.com.
Nothing major, sometimes it will glitch but it rarely happens. Just have to shut it down and relaunch. Review collected by and hosted on G2.com.
I like that I can find prior or similar documents with the power tool search. Review collected by and hosted on G2.com.
It is lacking features for legal use and it links documents to incorrect files at times. Review collected by and hosted on G2.com.
Once you learn the ins and outs it makes sense but it's not intuitive. It is a way to keep records and information organized for out clients. Review collected by and hosted on G2.com.
Like i said, it's not intuitive. You also have to put everything in manually in triplicate, it doesnt automatically put in the info you enter everywhere it needs to be, which is super frustrating. I wasted a lot of time putting in the same details over and over. It also crashed constantly. Review collected by and hosted on G2.com.
Very user friendly interface, multiple types of search functions and it connects directly to Outlook! Review collected by and hosted on G2.com.
I honestly don't think I have a bad thing to say about Prevail. Review collected by and hosted on G2.com.
It keeps our files organized and is easy to go back and forth Review collected by and hosted on G2.com.
Its so outdated - both in look and user experience Review collected by and hosted on G2.com.
The accessibility of all client files within moments is great. There's no need for any paper files. The program is capable of even more than we need. The reports help greatly with analytics and employee tracking, and if there's a report or field you need that's not available prevail is there to help! The support is great and the people at prevail are as well. Review collected by and hosted on G2.com.
Whenever we have updated there have been glitches that needed to be fixed, often resulting in very slow speeds. Review collected by and hosted on G2.com.
