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PrediCX Reviews & Product Details

AB
Software Programmer
Design
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about PrediCX?

It naturally changes the content information into organized structure so their information researchers are sparing so much time not doing this without anyone else's help. Intuitive and automatised , even without specialized familiarities. It causes a great deal to spare time while you are working and this is the most imperative thing for me while I'm working. Extremely simple to utilize application. You don't require experienced examiners to actualize and run it. Review collected by and hosted on G2.com.

What do you dislike about PrediCX?

Now and again the application crashes or is somewhat moderate. Might want to see extra APIs later on that can work with more applications. Review collected by and hosted on G2.com.

Recommendations to others considering PrediCX:

Survey accessible APIs before submitting, anyway this is a decent decision for machine learning.

It's extremely ground-breaking programming and I figure it will play out the most requesting assignments. Review collected by and hosted on G2.com.

What problems is PrediCX solving and how is that benefiting you?

Examination and revelation of patterns. Machine learning. Voice of the client information examination.

Utilizing client content based input to determine significant experiences that we can use in the business.

Mechanization of procedures including contact focuses just as understanding from the voice of client literary information. Review collected by and hosted on G2.com.

PrediCX Overview

What is PrediCX?

PrediCX is a predictive analytics engine designed to take all heterogeneous data and process it dynamically to make recommendations to operators in terms of 'next best action' based ultimately on optimising the customer experience (CX).

PrediCX Details
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Product Description

PrediCX is a predictive analytics engine designed to take all heterogeneous data and process it dynamically to make recommendations to operators in terms of 'next best action' based ultimately on optimising the customer experience (CX).


Seller Details
Year Founded
2011
HQ Location
London, United Kingdom
Twitter
@warwickanalytic
328 Twitter followers
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®

Dan S.
DS
Overview Provided by:
Partner at Boundary Capital

Recent PrediCX Reviews

GM
Giordano M.Small-Business (50 or fewer emp.)
3.5 out of 5
"It seems to me a quite powerful tool to improve a large number of processes within our company."
It has a fairly powerful and easy-to-use interface that allows us to perform data analysis in a fairly simple way, the fact that it is not necessar...
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Best software for building text."
It is easy to use and build predictive models. It is also useful in many cases.
AB
Ashley B.Mid-Market (51-1000 emp.)
5.0 out of 5
"Good Software for insight"
It naturally changes the content information into organized structure so their information researchers are sparing so much time not doing this with...
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PrediCX Media

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10 out of 11 Total Reviews for PrediCX

4.7 out of 5
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10 out of 11 Total Reviews for PrediCX
4.7 out of 5
10 out of 11 Total Reviews for PrediCX
4.7 out of 5

Overall Review Sentiment for PrediCXQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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GM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about PrediCX?

It has a fairly powerful and easy-to-use interface that allows us to perform data analysis in a fairly simple way, the fact that it is not necessary to be an analyst in matters of control and data analysis turns out to be quite practical since allows anyone with or without experience in the area to interpret the information in a fairly simple way, the support is quite good, I must say that the few times that I have had some kind of problem using this tool, the customer service team has My requirements were answered almost immediately, in short, it seems to me a fairly powerful tool to improve a large number of processes within our company.

In addition, the fact that it has an exclusive panel for the analysis part is something quite useful since it allows me to perform texts and data in a fairly precise way based on the data obtained previously. Review collected by and hosted on G2.com.

What do you dislike about PrediCX?

I have nothing to complain about the use of this application, I must say that for me everything has been very useful. Review collected by and hosted on G2.com.

What problems is PrediCX solving and how is that benefiting you?

It has been very useful for me to improve the presentation of my texts since it allows me to analyze in detail all the information shown in those documents and that in the future I may be able to improve them in a fairly simple, easy and practical way. Review collected by and hosted on G2.com.

Jo L.
JL
Owner
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about PrediCX?

My client is able to use so much more of their data as they just didn't have enough resources to analyse all of their text Voice of Customer data. It automatically transforms the text data into structured form so their data scientists are saving so much time not having to do this themselves. Review collected by and hosted on G2.com.

What do you dislike about PrediCX?

Maybe some of the visuals could be better but they are improving. Review collected by and hosted on G2.com.

What problems is PrediCX solving and how is that benefiting you?

Identifying resolutions in complaints quicker, using more contact center data, analyzing survey responses faster, finding out what customers are actually saying online as it happens.

We were going to recruit a further data scientist but have been able to out that on hold for now. Review collected by and hosted on G2.com.

Diego J.
DJ
International Technical B2B Support Analyst
Information Technology and Services
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about PrediCX?

Very intuitive and automatised , even without technical knowledges. It helps a lot to save time while you are working and this is the most important thing for me while I´m working Review collected by and hosted on G2.com.

What do you dislike about PrediCX?

the support team is not always really good as another softwares Review collected by and hosted on G2.com.

What problems is PrediCX solving and how is that benefiting you?

helps in my daily basis and to solve my workloads Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about PrediCX?

Really easy to use application. You don't need experienced analysts to implement and run it.

Great technical support from the team. Review collected by and hosted on G2.com.

What do you dislike about PrediCX?

Nothing to dislike about the product. Really user friendly, great GUI. Review collected by and hosted on G2.com.

Recommendations to others considering PrediCX:

It's really powerful software and I think it will perform the most demanding tasks.

You will definitely get more value from your customer data.

Really worth trying. Review collected by and hosted on G2.com.

What problems is PrediCX solving and how is that benefiting you?

Trying to improve performance across marketing and sales. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about PrediCX?

Program works wonders but sometimes is slow. Dashboard view is excellent. Great at analyzing customer feedback. Review collected by and hosted on G2.com.

What do you dislike about PrediCX?

Sometimes the app crashes or is a bit slow. Would like to see additional APIs in the future that can work with more applications. Review collected by and hosted on G2.com.

Recommendations to others considering PrediCX:

Review available APIs before committing, however this is a good choice for machine learning. Review collected by and hosted on G2.com.

What problems is PrediCX solving and how is that benefiting you?

Analytics and discovery of trends. Machine learning. Voice of the customer data analysis. Review collected by and hosted on G2.com.

Verified User in Computer Software
IC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about PrediCX?

Speeds up labeling process by suggesting to label the least obvious data Review collected by and hosted on G2.com.

What do you dislike about PrediCX?

In the beginning labeling process takes some time but in the end it saves a lot of effort Review collected by and hosted on G2.com.

What problems is PrediCX solving and how is that benefiting you?

Provides real time analysis of customers feedback Review collected by and hosted on G2.com.

Verified User in Management Consulting
EM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about PrediCX?

PrediCX allows you to leverage the experience you have in your business (key people) and easily automate the outputs. The fact that PrediCX continuously learns means I can keep up with customer's changing needs. Review collected by and hosted on G2.com.

What do you dislike about PrediCX?

It makes my previous strategy of needing to recruit several data scientists obsolete, which is kind of embarrassing. Review collected by and hosted on G2.com.

What problems is PrediCX solving and how is that benefiting you?

Using customer text based feedback to derive actionable insights that we can use in the business. Review collected by and hosted on G2.com.

Verified User in Consumer Services
CC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
What do you like best about PrediCX?

It's very easy to use for someone who's not a software specialist. It accurately classify text records and it can integrate with other systems. It helps on your business performance in no time! Review collected by and hosted on G2.com.

What do you dislike about PrediCX?

It could have a 24 hours support chat, but rather than that is great! Review collected by and hosted on G2.com.

What problems is PrediCX solving and how is that benefiting you?

It speeds up the process and relieves work regarding costumers complaints and inquires Review collected by and hosted on G2.com.

Verified User in Financial Services
EF
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about PrediCX?

It requires minimal human effort and no data scientist was required to build powerful machine learning models. Review collected by and hosted on G2.com.

What do you dislike about PrediCX?

The GUI isn't amazing although is quite easy to use. Review collected by and hosted on G2.com.

What problems is PrediCX solving and how is that benefiting you?

Automation of processes including contact centers as well as insight from the voice of customer textual data. Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about PrediCX?

It's easy to navigate with a very intuitive design. Review collected by and hosted on G2.com.

What do you dislike about PrediCX?

I can't say there is anything yet that I dislike Review collected by and hosted on G2.com.

What problems is PrediCX solving and how is that benefiting you?

The ability to have real time analysis helps to understand customer trends. Review collected by and hosted on G2.com.