I enjoy the ease of using their dashboard. I have a lot of team members of different departments use their dashboard, and everyone finds it easy to use and fully functional. The reporting is great and easy to use (and even schedule to save time). I am very much a "do it myself" user and like being able to modify reports and searches to how I want them to work/show. Review collected by and hosted on G2.com.
I am not crazy about the ticketing support system. I don't have a dedicated rep I can email or call when I have an issue. Many services have gone to the ticket system though, so I just buck up and deal with it. This has changed with my yearly review, so I have a few emails and one phone number to call if something big happens. I don't abuse having this though, as I get why the ticket system is used. We have a fair bit of customizing we can do, but there is a lot that is still "global" settings that we cannot change. I prefer to be able to tweak the look and use more, but I'm not crying about it. Review collected by and hosted on G2.com.
194 out of 195 Total Reviews for PowerReviews
Overall Review Sentiment for PowerReviews
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The dual purpose platform of product reviews and Q&A, how google interacts with it and the account management is great Review collected by and hosted on G2.com.
Manually uploading orders for review, guides aren't the most useful and drew a few blanks with support Review collected by and hosted on G2.com.
PowerReviews is easy to use. It is easy to look up reviews, and if we disagree with the Published review and want to unpublish (or vice versa), it is pretty easy. Review collected by and hosted on G2.com.
There were a few fraudulant reviews that got through from customers that didn't use any "trigger" words, but gave a low rating to a company they hadn't used before. However, we were able to get those reviews pulled quickly. Review collected by and hosted on G2.com.
Easy to work with, great campaigns. Saw my products boost in reviews post event. Honestly I wish they would select me more as a participant because I enjoy their sampling experience. Review collected by and hosted on G2.com.
Reviews are expensive but thats part of the game. Review collected by and hosted on G2.com.
The clear interface powerReviews gives is great. Very easy to use and user friendly Review collected by and hosted on G2.com.
Email notifications have a fairly big delay in coming through. Approx 1 hour Review collected by and hosted on G2.com.
The team is super helpful in finding ways to increase our conversions. Everything from UGC to Q&A is very streamlined and easy to use. Review collected by and hosted on G2.com.
Sometimes or account manager isn't as helpful as I would like. Review collected by and hosted on G2.com.
We recently migrated our review platform to Power Reviews and the transition went really smooth. Our implementation team was great! They did a great job communicating expectations and deliverables, and were very responsive when questions came up. Review collected by and hosted on G2.com.
Nothing has come up yet that we are not happy with! Review collected by and hosted on G2.com.
flexibility, quick responses form team members, insight into the vendor's enhancement roadmap, willingness to try something new Review collected by and hosted on G2.com.
i dont understand why every seeding program requires a different project manager, instead of using the same point person repeatedly. Review collected by and hosted on G2.com.
It's easy to navigate the platform and get to the info you need to see. Whether that's analytics for follow up email CTR or to monitor received reviews. Review collected by and hosted on G2.com.
There's not much I dislike to be honest. Perhaps see some more indepth analytics on reviews left. Review collected by and hosted on G2.com.
PowerReviews offers an abundance of data at your fingertips. Easily export and manipulate data within the dashboard. Sampling campaigns have delivered the promised results. Review collected by and hosted on G2.com.
I would like PowerReviews to grow its retail syndication network. A lot of opportunities to become a significant competitor in the reviews space. Review collected by and hosted on G2.com.
