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154 Pointerpro Reviews
Overall Review Sentiment for Pointerpro
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I absolutely appreciate the ease with which I can create engaging surveys, and assessments using this platform. The robust PDF output is a standout feature, providing comprehensive and professional reports. The versatility of customization options for various projects, extending beyond just surveys, is a definite highlight. The ability to tailor the reports that participants can download adds an extra layer of value to this already feature-rich platform. Overall, what I like best about it is the seamless combination of user-friendly survey creation, powerful output options, and responsive customer support, making it a top choice for my projects. Review collected by and hosted on G2.com.
One notable drawback is the limited flexibility in integrating external learning resources seamlessly within the platform. Review collected by and hosted on G2.com.
- Customizability
- Whitelabeling options
- Quick customer support turnaround
- Formulas, which enable flexibility and rigor of surveys
- Integrations (we use integration with Google Sheets)
- PDF reports Review collected by and hosted on G2.com.
- Not very intuitive
- PDF reports cannot be shared / emailed directly with anyone other than survey-takers (would be helpful for us to have survey results go to clients' coaches/providers)
- PDF report feels difficult to set up Review collected by and hosted on G2.com.
The ReportR tool has been really useful. You can pretty much get it to create whatever you want as an automated PDF report - include whatever language you want, visuals, etc. It has allowed us to really improve the look and feel of the reporting that assessment participants get. And i love the fact that I can quickly edit, make updates, add information, etc. without having to call someone. I should add - if you do need to chat with someone - they are available live (yes sometimes you have to wait a few minutes - but they are always available to help). Review collected by and hosted on G2.com.
From a survey tool perspective - it's ok... it is missing some of the major options that you would expect it to have (like a real matrix style question)- and while i hope they are working on them - you can usually find a work-around. It's really just a matter of knowing what you can/can't do... Review collected by and hosted on G2.com.
I love the assesement tool, but what I appreciated the most was the support form the team, the on-boarding process made everything easier, and helped me reach my goal even with the complexity of the platform. Review collected by and hosted on G2.com.
I find it a little hard on the report to customize with ease, there is many great options, but it's less user friendly than expected. Hopefully we were able to personnalised evetything to my liking with the incredible support of the team. Review collected by and hosted on G2.com.
Pointerpro is quite intuitive and the introduction session was also helpful to get started with the tool. I like the diverse options that one has to create the questionnaire. Moreover, the report builder is super easy to use. Review collected by and hosted on G2.com.
I don't like that whenever you leave the page, it reminds you that any unsaved changes will be lost, although I have just saved my work. This would confuse me in the beginning. Additionally, the first time it is a little tricky finding the questions in the other languages. Review collected by and hosted on G2.com.
The personalized assessments and reports are an amazing way to provide value to prospects and a smart way to get new clients. It fits in a funnel perfectly or it can be sent directly to leads. It clearly sets my company apart from my competition.
The pointer pro support team was very helpful in helping me set up the initial framework and formulas. As I am a perfectionnist, I wanted a state of the art report but also pretty and well designed.
Great features and also Pointerpro comes out often with updates or new features to improve the user experience.
Once the initial phase of discovery handled, the platform is very easy to use.
Excellent service, all around with very friendly, reactive and arranging team. Highly trustworthy. Review collected by and hosted on G2.com.
Setting up formulas can be overwhelming and challenging for a non-expert and not so tech friendly user. But again, with their help it's not a problem.
Make sure it is used on a regular basis to get the most of it. Test, assess and improve. Repeat. Review collected by and hosted on G2.com.
When I know how, I can build a complex questionnaire with logic, results page different for each category of responses, etc. Review collected by and hosted on G2.com.
Steep learning curve. The fact that I lost some unsaved work, and at the same time, the saveguards to prevent this just render the UX unwieldy and annoying. You have to learn its quirks for a seamless experience. Review collected by and hosted on G2.com.
The feature why I purchased Pointepro was the ability to deliver personalized reports, however creating them is extremely hard, UX is really bad, creating graphs is extremely complex and when you compare the results shown in the questionaires with the PDF generated they don't even match.
Support responds really quickly (and it is so hard to use that one relies on them), but only sends links to URL's you can google on your own. Review collected by and hosted on G2.com.
Almost everything. It is extremely hard to use, with a really poor UX, graphs are really hard to create, there is data inconsistency. Solution is not reliant. I've had if for several months now and in that period I've experience downtimes of over one day and even DATA LOSS (unconceivable). In the latter case at least they helped me rebuild reports I lost due to them.
They have data inconsistencies, solution cannot be trusted. I've tried to get out of the subscription however they claim I paid a yearly subscription and have to stick with it. Of course I'll honor my contract, however I've already assumed my loss, have stated clearly I wont renew cause I threw more than 500 bucks to the garbage. They've know all of the issues I've had but they still don't care.
I really want to warn everyone not to buy this solution, is a waste of money. Review collected by and hosted on G2.com.
The great customer service, the free Pointerpro Academy, the various questionnaires options, handy and easy tool Review collected by and hosted on G2.com.
It can become complicated sometimes if you work with a lot of rules for question logic.
Sometimes you get a bit inhibited by the possibilities, for example: x number of people can indicate this answer, after that the answer must be hidden. Review collected by and hosted on G2.com.
