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Too many to list- the platform is easy to use, the scoring is quite flexible, there are many item types available, as well as many options in creating reports (different visual presentations of scores, pictures, video, etc.) White labeling is a lovely feature, too. Equally important is the PointerPro team. They are incredibly friendly, helpful, knowledgeable and accessible. I have posed many questions to them while I work on a rather advanced/complex assessment and report, and they've always come through for me in a timely way. I have also worked with them on a small customization for the assessment (not for free, of course, but worth every penny - I do not know another assessment platform who does custom work for clients). PointerPro is a platform we can use for surveying/assessing for our clients as well as internally. I also love that we can provide our clients with their own dashboard of their data through the ReportR features. Review collected by and hosted on G2.com.
There aren't many downsides, I will list three, though what I love about PointerPro outweighs them:
I would love it if they'd offer backup services, even if at an extra cost. I'd also love it if the text labeling requirements in the report score widgets (specifying a title, or a score label for, say the gauge widget), were optional and not required, or, at least able to adjust its font size/color (making the font color white essentially makes the label optional, it would match paper color). The only other inconvenience is that any scoring formulas that are created for an assessment after the administration of the assessment cannot be retro-applied to the data already collected on the assessment. The new formulas will only be calculated for new, future data collection. Therefore you have to know ahead of time all the possible scoring formulas you want to do ahead of time. Honestly, these three caveats are "overcomeable", and the benefits far outweigh these issues. I had searched high and low for platforms, and no other option came close to the capability, flexibility, and human technical/customer success/sales support as Pointerpro. Review collected by and hosted on G2.com.
153 out of 154 Total Reviews for Pointerpro
Overall Review Sentiment for Pointerpro
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What truly stands out about Pointerpro is its remarkable flexibility and customization capabilities. As a small business, we needed a platform that could adapt to our unique needs, and Pointerpro has delivered on every front. The ability to create deeply personalized, interactive quizzes with dynamic outcomes has been a game-changer for us.
While for more complex tasks it is not very intuitive, the onboarding process makes even the most complex setup feel manageable, and the extensive reporting tools allow us to gain insights quickly. The white-labeling option also adds a professional touch, making it seem like an in-house solution for our clients.
But above all, the customer service—particularly the support from Tove—has been beyond exceptional. The onboarding process was seamless because of her, and we felt supported every step of the way. It’s rare to find a company that makes you feel valued no matter your business size, and Pointerpro absolutely excels in this area. Review collected by and hosted on G2.com.
There are some small features that make certain tasks a bit tedious, especially when dealing with more complex quizzes. However, every time we raised an issue, the tech team was incredibly responsive and worked on a solution right away.
Additionally, while the platform offers incredible depth, it’s not always intuitive. The onboarding is almost 100% necessary if you're creating anything beyond a basic quiz. Some steps just aren't easy to figure out on your own, and you really need someone to explain them. Thankfully, once explained, everything makes sense, and you're set up for success moving forward. Review collected by and hosted on G2.com.
The flexibility and capability to setup questionnaires combined with the potential to add logic in order to get direct insight with dashboards and automated reports (PDF). Great for marketing and periodic reporting. Sufficient functionalities and it works without delays. New functionalities are added every now and then. Review collected by and hosted on G2.com.
Reporting would be nice if it is not solely PDF and excel but also and editable pdf or PowerPoint.
Building the report with all logic can be quite time consuming. As a strategy consultant we often need more bespoke one-off reports. Pointerpro is then great for capturing the insights, but less for reporting. Review collected by and hosted on G2.com.
I brought a highly dynamic project to PointerPro, and they exceeded my expectations in helping bring my vision to life. Their impeccable expertise and unwavering support have been exceptional. They work tirelessly to ensure they fully understand and meet their clients' needs. What truly stands out for me is their collaborative spirit and commitment to constantly enhancing their functionality to better serve their clients. Review collected by and hosted on G2.com.
There is nothing that I dislike about PointerPro. The only challenge I have experienced is understanding the full capability of the system. But they are constantly working with me to assist me in ensuring that I am using full functionality. Review collected by and hosted on G2.com.
We quickly had to develop several assessments, including a behavioural assessment as well as one that determines listening styles.
I did a lot of research and found Pointerpro to be the best option.
I learnt how to use it in a couple of weeks with help from the Pointerpro team.
There were a few things I was unsure of and they helpd greatly.
We were able to develop three useful assessment tools in a month, which work very well. Review collected by and hosted on G2.com.
It did take me a while to get used to the scoring system and how this links to output fields in people's final assessment report.
It would be nice if the PDF reports were included in the standard package and if the limit on their use were higher in the Report package. Review collected by and hosted on G2.com.
It's also easy to use and implement complex formulas when creating quizzes.
Customizable PDFs are a standout feature for us, this functionality has made a big difference in how we deliver our reports.
The platform is also continually improving, and the support team is super responsive whenever we need assistance. Review collected by and hosted on G2.com.
It can sometimes be a bit counterintuitive. But the team is actively working on making the experience smoother, and we’ve already seen some improvements. Review collected by and hosted on G2.com.
I like how much you can customize and branch your questionnaires - very easy to use which prompts you to use it more and more over time :) Review collected by and hosted on G2.com.
When there are too many variables, you can't download the report in the interface but need to wait for an email. However, with the helpful support you can build a way around it. Review collected by and hosted on G2.com.
The support, which is super responsive and really helpful! The tool, easy to use, with advanced features grouped in one place and very clearly explained. Review collected by and hosted on G2.com.
The lack of flexibility in the display of questions and graphics Review collected by and hosted on G2.com.
The assessment tool we have build with PointerPro has worked successfully over the past few months since we launched. We have received good customer service and overall happy with our decision to work with them. Review collected by and hosted on G2.com.
Customer Service hours aren't always ideal since most of customer support comes from Europe and we are in the U.S. Review collected by and hosted on G2.com.
I really like how friendly and helpful the Pointerpro team is. The onboarding has been great, they are very pleasant to work with. Review collected by and hosted on G2.com.
I wish that the design capabilities were more robust. I'd love to be able to upload and use our company font. Review collected by and hosted on G2.com.
The whole process of sales and onboarding went very smooth and helpful, I think that's a big plus. The tool offers a lot of features, which of some are complex, but we got help with our first project. Although the tool works quite intuitive and has some good dashboard/reporting options. Review collected by and hosted on G2.com.
It might be a little overwhelming because of all of the features. And some options are still needs to be developed further but it's a promising tool. Review collected by and hosted on G2.com.
