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Pipeline CRM Reviews & Product Details

TV
INSIDE SALES
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Pipeline CRM?

Activity report- I love how Pipeline Deals can track your all of your sales team activities including your own, while working within the CRM. The activity report is most use full, especially with being able to export onto an excel sheet. Review collected by and hosted on G2.com.

What do you dislike about Pipeline CRM?

The least helpful thing about Pipeline deals is the fact that the email will only track your emails if you are sending to one recipient only, not if there is others cc'd in your email. Or that you have to create a campaign if you want to send out a massive email to more than a few people. I think that is the wrong work or process to do for sending out one email to multi- people. Another disadvantage

is the calendar can only be shared out of Pipleline deals but can not be sync'd with your outlook account. seems like extra steps and time wasted. Although it states that Pipeline deals can sync your calendar, it does not. Review collected by and hosted on G2.com.

Recommendations to others considering Pipeline CRM:

To keep track of your sales team activity is a plus using this CRM Review collected by and hosted on G2.com.

What problems is Pipeline CRM solving and how is that benefiting you?

As of today 5/21/2019, I haven't found Pipeline Deals has had a big impact on my company, other than being able to track my sales team, making sure they are logged in at least. Review collected by and hosted on G2.com.

Pipeline CRM Overview

What is Pipeline CRM?

Pipeline CRM is a sales-first CRM designed to help teams close deals faster, automate processes, and drive predictable revenue growth. Our platform eliminates time-consuming admin work with powerful automation, seamlessly moving leads from prospect to customer. With an intuitive interface and highly customizable workflows, sales teams can focus on selling—not data entry. What makes Pipeline CRM different? Our award-winning Customer Support sets us apart. In 2024, we achieved a 98% customer satisfaction rating, with real human support available in minutes via live chat. Plus, our built-in AI Email Assistant, Smart Agenda, and automated sales workflows make managing deals easier than ever. From custom lead tracking to advanced sales reporting and forecasting, you’ll have all the tools you need to scale your business effortlessly. Trusted by 9,000+ users in 60 countries, Pipeline CRM is built for sales teams that want a simple yet powerful CRM that grows with them. Sign up for a 14-day free trial today and see why teams choose Pipeline to accelerate sales!

Pipeline CRM Details
Product Website
Languages Supported
English
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Product Description

Pipeline CRM is the first sales productivity platform to combine sales engagement and CRM in one simple app

How do you position yourself against your competitors?

Most sales leaders believe their growth is affected by having inaccurate and incomplete sales data. Imposing a CRM that makes tasks more difficult for sales reps will lead to low CRM adoption. Choose a CRM that your sales team will actually use so you can make business decisions based on data you trust, not a gut feeling. Pipeline CRM is the most adopted CRM with 83% user adoption, compared to 76% adoption by Salesforce or 61% adoption by Dynamics 365 (validated by G2Crowd).


Seller Details
Company Website
Year Founded
2006
HQ Location
Seattle, WA
Twitter
@PipelineDeals
2,927 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®
Phone
+1 (866) 702-7303
Description

Pipeline CRM is a customer relationship management software designed to streamline sales processes and enhance team collaboration. It offers features such as pipeline management, task automation, and reporting tools, enabling businesses to manage their customer interactions effectively. The platform is user-friendly and customizable, catering to the needs of various industries. For more information, visit their website at https://pipelinecrm.com/.


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Pipeline CRM Integrations

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Verified by Pipeline CRM

Recent Pipeline CRM Reviews

GM
Gabriel M.Small-Business (50 or fewer emp.)
5.0 out of 5
"could not access my saved deals lists"
visibility to all aspects of our business deals
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Great customer service, quick responses"
I like the customer support features and the fact I can view when customers open emails.
RK
Ray K.Small-Business (50 or fewer emp.)
4.5 out of 5
"Incredibly helpful!"
It makes my life so much easier! So helpful to me!
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
2 people requested security information

Pipeline CRM Media

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Video Reviews

937 out of 938 Total Reviews for Pipeline CRM

4.4 out of 5
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937 out of 938 Total Reviews for Pipeline CRM
4.4 out of 5
937 out of 938 Total Reviews for Pipeline CRM
4.4 out of 5

Pipeline CRM Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Pipeline CRMQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
AL
Director of Revenue Operations
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Pipeline CRM?

Ease of use, ease of implementation/integration, reporting functionalty, support team Review collected by and hosted on G2.com.

What do you dislike about Pipeline CRM?

No major dislikes. There are some sales metrics that I wish Pipeline could calculate on its own but I'm not aware of any other CRM that can do them. Review collected by and hosted on G2.com.

What problems is Pipeline CRM solving and how is that benefiting you?

We use the CRM to track sales cycles for our various locations, each with independent sales cycles. Using Probabilities and Weighted Totals allows us to forecast revenue and make operational decisions for the company. The CRM also helps us retain and grow our industry relationships. Review collected by and hosted on G2.com.

Response from Chelsea Santo of Pipeline CRM

Hi Amanda! Thank you so much for taking time to leave us a detailed review. We're glad to hear you're able track to independent sales cycles in your business and make informed decisions. This is music to our ears! I am sorry to hear you're not finding the right path forward with some calculated fields. I surfaced this feedback to your Customer Success Manager, and they're going to look into this for you/with you to see if we can help formulate the right calculated fields for your metrics.

- Chelsea, Pipeline Marketing

Verified User in Construction
UC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Pipeline CRM?

I like the customer support features and the fact I can view when customers open emails. Review collected by and hosted on G2.com.

What do you dislike about Pipeline CRM?

Some graphs could be easier to make and view. Review collected by and hosted on G2.com.

What problems is Pipeline CRM solving and how is that benefiting you?

Understanding when customers are interested in our messages > leads to better meetings. Review collected by and hosted on G2.com.

Response from Chelsea Santo of Pipeline CRM

Dear Secret Admirer,

Thank you so much for taking the time to leave us a review. I'm so happy our email tracking feature has helped you understand when customers are actually interested in meetings, leading to better meetings for you. This is music to our ears.

Love,

Chelsea from Pipeline

GM
Project Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Pipeline CRM?

visibility to all aspects of our business deals Review collected by and hosted on G2.com.

What do you dislike about Pipeline CRM?

not having access to export reports in a usable file format (internal business restrictions from our office admin) Review collected by and hosted on G2.com.

What problems is Pipeline CRM solving and how is that benefiting you?

labor forecasting Review collected by and hosted on G2.com.

Response from Chelsea Santo of Pipeline CRM

Hello Gabriel. Thank you for taking time to leave us a review! I'm glad to hear our product has helped you better forecast your labor needs. I'm sorry to hear about the limitations of your export reporting. Please reach out to CustomerCare@pipelinecrm.com and maybe they can help troubleshoot some solutions or workarounds!

- Chelsea from Pipeline

Verified User in Wholesale
UW
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Pipeline CRM?

Keeping everything in small digestible chunks. You know exactly what you have to do every day Review collected by and hosted on G2.com.

What do you dislike about Pipeline CRM?

Easy to get lost in the weeds and have overdues pile up Review collected by and hosted on G2.com.

What problems is Pipeline CRM solving and how is that benefiting you?

Gets rid of clutter. Helps keep everything in view and alerts you when you lose sight of an account/deal Review collected by and hosted on G2.com.

Response from Chelsea Santo of Pipeline CRM

Hello! We're so glad you're enjoying Pipeline CRM. Thank you for taking time to leave us a review, it helps us out a lot!

- Chelsea, Pipeline Marketing

Verified User in Computer Software
UC
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Pipeline CRM?

This is very helful for the integeration and maging the sales Review collected by and hosted on G2.com.

What do you dislike about Pipeline CRM?

It's has some demerit like being sllwer sometimes Review collected by and hosted on G2.com.

What problems is Pipeline CRM solving and how is that benefiting you?

Helping in managing the integeration and various other helpful by providing services like Sakes abd CRMs Review collected by and hosted on G2.com.

Response from Chelsea Santo of Pipeline CRM

Hello! Thank you for taking the time to leave us a review. We appreciate you being a Pipeline customer.

- Chelsea, Pipeline Marketing

DR
Account Executive
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Pipeline CRM?

as mentioned i like the reporting and analytics, integration capabilites,Customization and Scalability tools Review collected by and hosted on G2.com.

What do you dislike about Pipeline CRM?

what i dislike about it is Over-reliance on Automation, Customization Limitations but still i like the Pipeline CRM overall. Review collected by and hosted on G2.com.

What problems is Pipeline CRM solving and how is that benefiting you?

The problem i was facing was the process which wasnt streamlinied. But after using Pipeline CRM i dont really face problem because it's process is already streamlined. Review collected by and hosted on G2.com.

SK
Senior Business Development Executive
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
What do you like best about Pipeline CRM?

It's very user friendly and has all the necessary tools to maintain the clients record. Review collected by and hosted on G2.com.

What do you dislike about Pipeline CRM?

Nothing as such as of now but yes it's ui & ux can be enhanced. Review collected by and hosted on G2.com.

What problems is Pipeline CRM solving and how is that benefiting you?

It helps me to track my customers and prospects data. Review collected by and hosted on G2.com.

Response from Chelsea Santo of Pipeline CRM

Hi Sanatan. I'm so glad you find our platform very user-friendly, we work hard to make it so! We do have plans to enhance the UX/UI, stay tuned for updates. Thank you for being a Pipeline customer.

Verified User in Computer Software
UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Pipeline CRM?

Easy to use and easy to learn. Great customer support Review collected by and hosted on G2.com.

What do you dislike about Pipeline CRM?

Can't have more than one account manager per customer Review collected by and hosted on G2.com.

What problems is Pipeline CRM solving and how is that benefiting you?

crm Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Pipeline CRM?

What I appreciate most about Pipeline CRM is its user-friendly interface, which significantly enhances my overall experience. Navigating the system is a breeze, and the intuitive design allows me to seamlessly attach files, jot down notes, and effortlessly create custom fields tailored to my specific needs. The web-based platform adds a layer of convenience, enabling me to access and manage my data from any location with an internet connection. One standout feature is the absence of contact limits, providing the flexibility to grow and scale without the constraints often imposed by other CRM systems. This not only accommodates my current requirements but also future-proofs my usage as my needs evolve. Pipeline CRM's commitment to simplicity, coupled with its versatile capabilities, makes it an indispensable tool for streamlining my workflow and optimizing my customer relationship management processes. Review collected by and hosted on G2.com.

What do you dislike about Pipeline CRM?

One aspect of Pipeline CRM that I find less than ideal is the limited range of integrations with other service providers. The platform's ecosystem lacks compatibility with various third-party tools and services, which can be a drawback when seeking a seamless integration of workflows across different platforms. In the financial services industry, where interoperability is crucial, the relatively lower recognition of Pipeline CRM among other service providers poses a challenge. Review collected by and hosted on G2.com.

What problems is Pipeline CRM solving and how is that benefiting you?

I use Pipeline CRM in my daily workflow. Primarily, the platform serves as a robust tool for managing contacts across diverse categories, including clients, prospects, and service providers. Through its user-friendly interface, I efficiently track interactions and discussions with each contact, maintaining a comprehensive record of our engagements. The capability to attach files to individual records enhances my organizational efficiency, allowing me to seamlessly associate relevant documents with specific individuals or companies. Whether it's keeping abreast of client communications, nurturing prospective leads, or maintaining a streamlined network of service providers, Pipeline CRM proves invaluable in centralizing and optimizing my contact management processes. Review collected by and hosted on G2.com.

Response from Chelsea Santo of Pipeline CRM

Hello! Thank you for taking your time to leave such a thoughtful and detailed review. We're so glad you're finding it easy to navigate and provides a viability for scaling your business! We are currently building out our integrations library and updating existing integrations. We just updated our QuickBooks integration to be two-way sync (instead of 1-way), with the ability to create and send proposals right from Pipeline! Thank you again for your time to leave the review and being a Pipeline customer!

See how Pipeline CRM improved
DS
Customer Success Expert
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic Review from User Profile
What do you like best about Pipeline CRM?

That it can sync up to my emails or that I can BCC to pipeline CRM Review collected by and hosted on G2.com.

What do you dislike about Pipeline CRM?

It feels like there are a lot of duplicate contacts created Review collected by and hosted on G2.com.

What problems is Pipeline CRM solving and how is that benefiting you?

We manage customers and accounts from CRM. It helps us stay organized Review collected by and hosted on G2.com.

Response from Chelsea Santo of Pipeline CRM

Hi Dave. Thank you so much for taking time to share about your experience with Pipeline CRM! We're so glad you love the email sync feature! I'm sorry to hear you're having trouble with duplicative contacts, we have a few options for conquering those! Check out our Knowledge Base article here: https://help.pipelinecrm.com/article/1036-removing-duplicates

If you need more help, always feel free to reach out to Customer Care for help from our friendly and knowledgeable team! CustomerCare@pipelinecrm.com. Thank you for being a Pipeline customer!