Pinpointe On-Demand Reviews & Product Details

I came to Pinpointe as a relatively unsophisticated email marketer. I found a service that was both powerful and intuitive, analytics that made sense and a pricing structure that was very competitive. Perhaps the thing I like best is professional and technical support I receive. Pinpointes staff are responsive, sharp as they come and very thorough. Review collected by and hosted on G2.com.

I dislike that as a fellow on the east coast I am dragging someone out of bed at 4am on the west coast at least once a month. Actually, this may be what they dislike:) Review collected by and hosted on G2.com.

The best part about Pinpointe is that it allows my company to generate revenue and keep contact information at the same time. Please it has comprehensive reporting that allows us to make meaningful changes to our campaign. Review collected by and hosted on G2.com.

So far, I haven't found anything I don't like, which the expectation that I can only have one "segment" per contact. Other than that, Pinpointe has exceeded my expecations. Review collected by and hosted on G2.com.

Exceptional customer service, ease of use, understanding of our needs and extremely complimentary of our needs. We send e-blasts so regularly that we need a service that can attend to any issues or problems that may occur on our end or on theirs. All issues we have had have been immediately resolved without hindering our day-to-day job. The results of e-mail campaigns meet our standards and it is easy to pull the statistics we need to ensure satisfactory results. We are able to improve our database because of the tools that Pinpointe provides, such as exporting hard bounces for e-mail marketing campaigns. With as little experience as I have in HTML building, Pinpointe's campaign builder and HTML upload method has allowed me to easily customize and fix any issues that may occur due to broken HTML Review collected by and hosted on G2.com.

The auto generated PDF isn't customizable to what we'd like to have, but this is nothing that we dislike...we love all of the services we get from them. Review collected by and hosted on G2.com.

For us, this software is incredible, it offers different characteristics within a single system, variety and security, the result obtained by each of its tools is incredible, each one works and works correctly, the system Pinpointe has tools to carry out digital marketing, surveys and a comment system which is great so that users can offer an opinion or leave a review of the campaigns and thus can be used as future improvements. Review collected by and hosted on G2.com.

We do not have any kind of problem regarding the system, it seems to me that it has been very complete and each one of the tools is very intuitive, the design system can improve in the future as well as that of surveys, but by entering more colors, texts or templates to offer something Innovative and fresh designs, yet it does not affect the functionality of the tools at all are optional ideas. Review collected by and hosted on G2.com.

We appreciated the flexibility the Pinpointe team provided to create a plan that worked best for our client. Throughout the sales, setup and maintenance processes we always found exceptional availability from the team. They lead with excellent customer service and that has never left the business relationship. Whether we were discussing initial setup, customization with APIs, or metrics and reporting Pinpointe always brought a high level of expertise that matched our needs. Review collected by and hosted on G2.com.

We are in our second year with Pinpointe and do not have any dislikes. Review collected by and hosted on G2.com.

We utilize the drag and drop campaign builder the most. It makes creating email blasts quick and easy. Uploading new contact lists is fast and painless. If I ever run into an issue or have a question, the message option gets me in direct contact with someone who can help work with me to solve the problem. Responses are always speedy and helpful. Overall, Pinpointe is easy to use and makes my job easier. Review collected by and hosted on G2.com.

The only downside I have run in to is the difficulty of editing the blocks within an email / manipulating the shapes and lengths. We are a small marketing department so we don't have the time to code our own emails. So the builder is our easiest way to build emails; however I wish there was a little more freedom to edit shapes and designs within the builder. Review collected by and hosted on G2.com.

Their platform is very easy to use. But it's the customer service that really sets Pinpointe apart. Review collected by and hosted on G2.com.

Their user interface is a bit dated, but I hear that may be changing soon! Review collected by and hosted on G2.com.

Their program has made it easy for us to manage our 5 different store databases and email market to each of them using stored footer templates that are easily accessible when we want to change to a different location. Customer support is amazing, especially Brian! Always quick to respond and solve any technical issues or questions we have. Review collected by and hosted on G2.com.

More in program image editing tools. Currently we manage image editing in photoshop before uploading. Would be nice to see a problem and be able to edit image in Pinpointe after the upload. Review collected by and hosted on G2.com.

We have used many ESPs over my tenure with this company, and Pinpointe has by far the most responsive and easy to work with tech support in the industry. Multiple options are available for you to reach out to them, including site chat. I've never had to wait long to receive a thorough explanation, fix, and/or walk-through from the team regarding any issues I've bumped up against. Review collected by and hosted on G2.com.

I would like to be able to fully edit the HTML in both editors they have available. Review collected by and hosted on G2.com.