PingOne Advanced Identity Cloud Pros and Cons

Forgerock provides a combine interface for identity and access management in the form of platform.

And it has very handy and easy to use userinterface in comparison of other tools. And also it is essy for implement or integrate with other tools. And also there technical support is good. Review collected by and hosted on G2.com.

Sometimes forgerock IDM feels very lagy when we continuesly work on it. Review collected by and hosted on G2.com.

I like the good integration with Java based applications, since ForgeRock provides SDKs for all their products. Their private Maven repo also makes it easier to manage dependencies properly. I also like the stability of their DS servers, they are the least problematic of the bunch. The performance for their latest releases has much improved compared to their earlier releases (13.0). Review collected by and hosted on G2.com.

I dislike their debug logging since it’s scattered all over the place in different files. I am often in contact with their enterprise support and even though many times they were immediately helpful, sometimes the resolution took months. Managing an AM server is very confusing as not all operations can be done on the same channel, some only work via GUI console or REST, but not in Amster.

Configuring the Java Agents with the last version has been a big challenge as their documentation is not 100% clear.

Another challenge is that I had to refactor most of the application code because ForgeRock changed their API completely from OpenAM 13 and AM 6.5.

ForgeRock AM backup and restore solution via Amster is SLOW. In a high volume system (3k realms) the backup took several hours to get to 50%, I had to stop and find another solution (for example an ldif export in the same system takes only a matter of seconds). Review collected by and hosted on G2.com.

I have been using the product for a while and have exposure to the AM componet (Access Management). I really like this AM component and I am currently working on AM5.1. To add more, I also had used OpenAM 4years back and at that time only I came across this Forgerock product for the first time. I liked the mechanisms of the tool and the ease of using it. The way other IAM (identity and access management) tools allow to implement SSO (Single sign on) are very complex than the process used in Forgerock. Review collected by and hosted on G2.com.

I have not noticed any huge drawback in using Forgerock as of now. If I am forced to say some points on this, then I would like to comment regarding the UI customization. I hope there may be some possibilities of making the customization more straightforward and beneficial. Now the existing product doesn't allow one to do the changes in a simple manner and also I have observed some technical glitches like the modification made in some of the backend xml files doesn't help the changes be reflected in the frond end of the AM console. I guess these small bugs can be fixed in the next release or maybe it's already been considered and the fixes are provided in the latest versions (for instance, AM6 or AM6.5 or 7) Review collected by and hosted on G2.com.

Clear distribution of functionality to 4 different ForgeRock modules. ForgeRock can add customized components into modules.

ForgeRock can support legacy systems meanwhile delivering the most cutting-edge IAM solutions with latest modules. A great community can share the problems and answers in production. Review collected by and hosted on G2.com.

Not easy to implement CDSSO.

Great effort is needed to upgrade the IAM system when using ForgeRock. Review collected by and hosted on G2.com.

The way Authentication tree works. Very easy to design the User flows and easy way to customise it. Review collected by and hosted on G2.com.

SAML Federation still have old UI. It would be great to have XUI to transformed it. Review collected by and hosted on G2.com.

Highly configurable yet easy to implement.

And the support team is one of the best! Review collected by and hosted on G2.com.

There is a lack of uniformity! For example, and DS comes in built with hosting servers while AM does not Review collected by and hosted on G2.com.

The extensive list of standards supported and the myriad of connectors may be overwhelming. The training and support we received from Rogerio were instrumental in implementing the solution we had in mind for both the new Spring-based apps as well as our legacy applications. Review collected by and hosted on G2.com.

Navigating the settings isn't easy if you don't know exactly what you're looking for and how the different standards fit together. Review collected by and hosted on G2.com.

Installation and UI based forms for configurations. Review collected by and hosted on G2.com.

They should include reporting for audit purposes. Review collected by and hosted on G2.com.

Easy to configure

Easy to admin

Forgerock backstage are many sufficiency document

But some problem cannot found there Review collected by and hosted on G2.com.

There are no expertise local support. Especially in Thailand.

Subscription cost too high Review collected by and hosted on G2.com.

Market vision: ForgeRock is an innovator company with a well-defined product road map. Support service is a differentiator. Review collected by and hosted on G2.com.

The administration console is still the weak part. There a promised improvement for the new platform which I believe will create great positive impact. Review collected by and hosted on G2.com.