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The accounting portion is good and it allows us to map custom numbers that our accounting services need. That's great. We also liked the event registration forms and service, once we got used to them. It's complicated, but learnable. Training new people onto the system is no easy feat, but at least there is a process. Review collected by and hosted on G2.com.
They say they support PayPal payments, but every receipt we get says "Test Payment" on it, as though someone in the dev department added comments and forgot to pull them out. This alone creates hours of phone calls every time we bill. It's been 9 months and no fix is in sight. MC also promised to provide CEU Certificates as part of their member portal and their system doesn't work. We had to hire a developer to create our own CEU system as CEUs are critical to our association. We would never have purchased this system if we knew these two items were missing. Review collected by and hosted on G2.com.
48 out of 49 Total Reviews for MemberClicks
Overall Review Sentiment for MemberClicks
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Before we moved over to Personify by MemberClicks our staff were piecing together membership reports, had dozens of tracking spreadsheets for membership and events and neither our staff nor volunteer leaders had confidence about the accuracy of the information. The way the MemberClicks software streamlines processes and maintains all information in one, easy-to-access, clear, accurate platform, our workload is lighter and the quality of the work we perform for our client is higher. Review collected by and hosted on G2.com.
The platform is completely satisfactory. Review collected by and hosted on G2.com.
MemberClicks is a system that is easy to use and has a lot of features. It is particularly useful for associations with small staff teams where there isn't a dedicated database person available. Instead, multiple staff members can use the system. The integrated database, invoicing, forms, email marketing, website, and communications features mean that you won't have to learn how to use multiple systems or pay for them separately. Review collected by and hosted on G2.com.
MemberClicks' all-in-one system lacks some of the specialized features of dedicated community and email marketing systems. Review collected by and hosted on G2.com.
MemberClicks in an all-encompassing AMS. It is easy to use, has all the necessary features an association could want, and is low maintence. Each of these are vital for small staff associations, which is why I love MemberClicks. Review collected by and hosted on G2.com.
Their help desk can be very slow to respond. Review collected by and hosted on G2.com.
Not much anymore. When we first purchased the software customer support was superior Review collected by and hosted on G2.com.
Their prices continue to escalate while their customer service is now non-existent. They no longer even reply to repeated attempts to contact them Review collected by and hosted on G2.com.
That they had nice staff available before they cut off their entire Client Services Department earlier this year. Review collected by and hosted on G2.com.
That they cut off the team that helped the users, Client Services Department. I rarely get responses now to any any requests for help, about 25% respond, 75% no response. Review collected by and hosted on G2.com.
MemberClicks is great for gathering & organizing information on members. It's pretty easy to collect payments, send out reminders, and update memberships! Review collected by and hosted on G2.com.
MemberClicks could be a little more user-friendly, it is not the easiest to navigate without training. It does not accept all forms of payment - which could be improved. Review collected by and hosted on G2.com.
Easy to use and has features to engage with your membership
I like the event registration and ability to work with other software Review collected by and hosted on G2.com.
I wish the event registration had a better option for exporting data Review collected by and hosted on G2.com.
I love the abilities of this program, I can do anything from mass communications with hyperlinks, to managing and maintaining member services. Review collected by and hosted on G2.com.
The desktop version is much more difficult to use then the online. Review collected by and hosted on G2.com.
MemberClicks is relatively easy to use. Members and non-members alike can pay online with CC (if attached to your payment processor, Authorize.net or PayPal), check, ACH, wire, etc and they can all be recorded in MC. You can track custom fields to capture different data from your members. You can collect information through Forms. MC can integrate with other software, like HigherLogic. Review collected by and hosted on G2.com.
MemberClicks isn't as robust of a AMS as we would like. Their payment module is not as easily used to take any payment other than membership fees. Review collected by and hosted on G2.com.
I can easily search businesses and keep all the information in one spot. I can also easily track members and non members and keep notes. It keeps track of a number of things that not only benefits a membership department, but other departments. Review collected by and hosted on G2.com.
It usually lags and takes a while to start up. You log in and it takes like a minute for it to load the program. Very old interface. The online version was missing a lot of items from our database. Review collected by and hosted on G2.com.
