Pendo Feedback (formerly Receptive) Pros and Cons

Pendo Feedback does not allows us to prioritize feature requests based on their impact on our business. There are many glitches make it difficult for me to rank my requests and focus on the important ones. There is need to improve our feedback management process. Review collected by and hosted on G2.com.

Pendo Feedback falls short in being a product management tool. It lacks features and functionality which led us to switch to a vendor. It doesnt effectively bridge the gap between our teams perception of customer needs and what customers actually want. Furthermore theres some confusion regarding pricing making it challenging for us to assess its value. Review collected by and hosted on G2.com.

I appreciate how integrated the product is with the overall Pendo platform. It does a great job of helping to facilitate both internal and external product feedback on a consistent bassis. Review collected by and hosted on G2.com.

The mapping of fields is fairly limited, which can make it difficult to capture all of the information we want feedback on. Review collected by and hosted on G2.com.

Pendo Feedback does not enable us to handle and prioritize customer feedback. It fails to assist us in staying organized by not converting user input into feature requests. The priority meters there are glitchy not enabling us to rank and focus on the requests. Review collected by and hosted on G2.com.

Pendo Feedback lacks features. Unable to compete with genuine Product Management tools. Its limitations prompted us to switch to another vendor. Having the ability to automate request clean up would be better, in reducing effort. Review collected by and hosted on G2.com.

Pendo provides very simple and easy interfece for the user backed by excelent customer support. Implementation process is quite simple and effecient. Integration with other platform is very effecient. Review collected by and hosted on G2.com.

Considering the vast majority of the features which are being provided by the platform. The frequency for the data to get updates is 1 hour which is not very effecient, when you expect real time information to be trakced by the platform Review collected by and hosted on G2.com.

The feature that stands out for me is the ability to prioritize feature requests based on their value. The improved visibility, for requests makes it super easy to clean up. Review collected by and hosted on G2.com.

Pendo Feedback (Receptive) lacks of necessary features, which led us to switch to a different tool. Review collected by and hosted on G2.com.

I like that it is connected to Pendo. This makes it easy to embed in customer environments so they don't have to search to submit feedback. And it's easy for employees to navigate to because it isn't a completely separate tool. Review collected by and hosted on G2.com.

The feedback quickly becomes unruly and hard to distill down and act on. This is further complicated by the inability to export feedback from Pendo. Pendo feedback is also by far the inferior product offered by Pendo and is, therefore, extremely buggy, limited in functionality, and hard to get support with. Review collected by and hosted on G2.com.

The Pendo products work well together, and it does track user feedback well. Search and predictive matching is good. Portal probably could have been useful, but never implemented. No good roadmapping tools. Review collected by and hosted on G2.com.

You have to change the user feedback into the feature request, losing the original language, and then there are no tools for sorting, labeling, filtering, ranking your features to prioritize what to build next. All the built-in priority tools are built solely on $'s, which was not our most important measure Review collected by and hosted on G2.com.

The ability to collect and aggregate customer feedback in an actionable way. Review collected by and hosted on G2.com.

Wish there was a better way to automate duplicate request clean up. We get a lot of duplicate requests, and while Receptive is good at raising those similar requests to customers, they ofter want to submit their own unique request and it creates a lot of work for our team to clean them up. Review collected by and hosted on G2.com.

I love how you can collaborate between teams and with customers on what needs to be done to improve existing features and add new features. Review collected by and hosted on G2.com.

The way the priority meters work are kinda glitchy. I can eventually rank all of my requests to "most important" by moving them up and down. Review collected by and hosted on G2.com.

Nice way to have your customers collaborate on feature requests - they can vote and comment on each other's features so that gives us a better idea of how many people want what. This lets us prioritize in engineering Review collected by and hosted on G2.com.

sometimes hard for new users to login, sliders don't work quite as I'd like - I wish I could move one without affecting the others, also dislike the price Review collected by and hosted on G2.com.