# Pendo Feedback (formerly Receptive) Reviews **Vendor:** Pendo.io **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 3.6/5.0 **Total Reviews:** 11 ## About Pendo Feedback (formerly Receptive) Leading B2B SaaS companies use Pendo Feedback to build winning products... Pendo Feedback is a product feedback solution that enables your product teams to make data-informed decisions, understanding what customers, prospects, and team members want the most. Our unique method of prioritization lets you see your customers' dealbreakers and nice-to-haves, so you aren't just left with a long list of wants. Our in-depth reporting and analytics allow you to segment by the metrics most important to you, such as account value (MRR), location, size, industry, and many more. Pendo Feedback automatically keeps your customers in the loop, sending out notifications whenever a request they're interested in changes status. This isn't just a product management tool, it's a company-wide solution that enables you to start taking feedback seriously and gives you the data and insights needed to develop your product in a meaningful way. ## Pendo Feedback (formerly Receptive) Reviews ### 1. Great way to capture internal and external feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Alyssa H. | Vice President, Business Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Pendo Feedback (formerly Receptive)?** I appreciate how integrated the product is with the overall Pendo platform. It does a great job of helping to facilitate both internal and external product feedback on a consistent bassis. **What do you dislike about Pendo Feedback (formerly Receptive)?** The mapping of fields is fairly limited, which can make it difficult to capture all of the information we want feedback on. **What problems is Pendo Feedback (formerly Receptive) solving and how is that benefiting you?** It allows us to capture feedback from both internal teams and our customers that is then incorporated into our product roadmapping and development efforts. ### 2. Made managing and prioritizing customer feedback Hectic **Rating:** 1.0/5.0 stars **Reviewed by:** Louis R. | Personnel Development Specialist, Mechanical or Industrial Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Pendo Feedback (formerly Receptive)?** Pendo Feedback does not enable us to handle and prioritize customer feedback. It fails to assist us in staying organized by not converting user input into feature requests. The priority meters there are glitchy not enabling us to rank and focus on the requests. **What do you dislike about Pendo Feedback (formerly Receptive)?** Pendo Feedback lacks features. Unable to compete with genuine Product Management tools. Its limitations prompted us to switch to another vendor. Having the ability to automate request clean up would be better, in reducing effort. **What problems is Pendo Feedback (formerly Receptive) solving and how is that benefiting you?** It fails to bridge the gap between customer needs and our teams understanding. Pendo Feedback ( Receptive) has proven poor, in keeping our customer feedback organized. Previously we had experience which made it difficult to keep monitor of everything. ### 3. one of the best platform you get the product overview **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** December 25, 2023 **What do you like best about Pendo Feedback (formerly Receptive)?** Pendo provides very simple and easy interfece for the user backed by excelent customer support. Implementation process is quite simple and effecient. Integration with other platform is very effecient. **What do you dislike about Pendo Feedback (formerly Receptive)?** Considering the vast majority of the features which are being provided by the platform. The frequency for the data to get updates is 1 hour which is not very effecient, when you expect real time information to be trakced by the platform **What problems is Pendo Feedback (formerly Receptive) solving and how is that benefiting you?** The main aspect of the operatinal usage of the pendo platform which helped us is to give us realtime insight of the product usage and to help us in prviding analytics on the entire product life cycle. We were able to identitify key area to target which was brought out by pendo because of its amazing analytical cabability. ### 4. Solve feedback process **Rating:** 4.5/5.0 stars **Reviewed by:** Jodie H. | Sales/Administrative Coordinat, Facilities Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Pendo Feedback (formerly Receptive)?** The feature that stands out for me is the ability to prioritize feature requests based on their value. The improved visibility, for requests makes it super easy to clean up. **What do you dislike about Pendo Feedback (formerly Receptive)?** Pendo Feedback (Receptive) lacks of necessary features, which led us to switch to a different tool. **What problems is Pendo Feedback (formerly Receptive) solving and how is that benefiting you?** Pendo Feedback has been instrumental in solving problems, for us and benefiting our business. This improvement has enhanced customer satisfaction and retention. ### 5. Very Limited Functionality **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2022 **What do you like best about Pendo Feedback (formerly Receptive)?** I like that it is connected to Pendo. This makes it easy to embed in customer environments so they don't have to search to submit feedback. And it's easy for employees to navigate to because it isn't a completely separate tool. **What do you dislike about Pendo Feedback (formerly Receptive)?** The feedback quickly becomes unruly and hard to distill down and act on. This is further complicated by the inability to export feedback from Pendo. Pendo feedback is also by far the inferior product offered by Pendo and is, therefore, extremely buggy, limited in functionality, and hard to get support with. **What problems is Pendo Feedback (formerly Receptive) solving and how is that benefiting you?** It provides a single source of all feedback, both from internal and external sources which is great. We have a single source to point everyone to and know where to look. ### 6. All about the Feedback, no much for Prioritization. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Pendo Feedback (formerly Receptive)?** The Pendo products work well together, and it does track user feedback well. Search and predictive matching is good. Portal probably could have been useful, but never implemented. No good roadmapping tools. **What do you dislike about Pendo Feedback (formerly Receptive)?** You have to change the user feedback into the feature request, losing the original language, and then there are no tools for sorting, labeling, filtering, ranking your features to prioritize what to build next. All the built-in priority tools are built solely on $'s, which was not our most important measure **What problems is Pendo Feedback (formerly Receptive) solving and how is that benefiting you?** None and none. We ditched it for a real Product Management tool. Once we tried to use it, we found it severely lacking and searched for alternate tools, and selected a different vendor. ### 7. Product Insights that give customers a voice **Rating:** 4.5/5.0 stars **Reviewed by:** Aaron D. | Senior Manager Partner Sales, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2019 **What do you like best about Pendo Feedback (formerly Receptive)?** The ability to collect and aggregate customer feedback in an actionable way. **What do you dislike about Pendo Feedback (formerly Receptive)?** Wish there was a better way to automate duplicate request clean up. We get a lot of duplicate requests, and while Receptive is good at raising those similar requests to customers, they ofter want to submit their own unique request and it creates a lot of work for our team to clean them up. **What problems is Pendo Feedback (formerly Receptive) solving and how is that benefiting you?** It is letting us hear directly from our customers what part of our products they would like us to focus on. ### 8. Great way to gauge what your customers are wanting **Rating:** 4.5/5.0 stars **Reviewed by:** Clinton B. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2018 **What do you like best about Pendo Feedback (formerly Receptive)?** I love how you can collaborate between teams and with customers on what needs to be done to improve existing features and add new features. **What do you dislike about Pendo Feedback (formerly Receptive)?** The way the priority meters work are kinda glitchy. I can eventually rank all of my requests to "most important" by moving them up and down. **What problems is Pendo Feedback (formerly Receptive) solving and how is that benefiting you?** Solves the gap between what our teams say customers want, and what customers actually want. ### 9. Makes feature requests easier **Rating:** 3.5/5.0 stars **Reviewed by:** Meghan M. | Quality Test Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2017 **What do you like best about Pendo Feedback (formerly Receptive)?** Nice way to have your customers collaborate on feature requests - they can vote and comment on each other's features so that gives us a better idea of how many people want what. This lets us prioritize in engineering **What do you dislike about Pendo Feedback (formerly Receptive)?** sometimes hard for new users to login, sliders don't work quite as I'd like - I wish I could move one without affecting the others, also dislike the price **Recommendations to others considering Pendo Feedback (formerly Receptive):** make sure you take price into consideration and look at how much you'll use it **What problems is Pendo Feedback (formerly Receptive) solving and how is that benefiting you?** Gets feature requests out of our support tickets and gives them their own home. Customers can work together to show us what they'd like us to prioritize ### 10. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2018 **What do you like best about Pendo Feedback (formerly Receptive)?** I am able to figure out how to use it without any training. **What do you dislike about Pendo Feedback (formerly Receptive)?** So far I haven't found anything that I don't like. **What problems is Pendo Feedback (formerly Receptive) solving and how is that benefiting you?** Allowing employees and customers to provide feedback. ### 11. Organized **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2018 **What do you like best about Pendo Feedback (formerly Receptive)?** Receptive does a great job at helping our company stay organized with its thoughts and ideas surrounding our development. **What do you dislike about Pendo Feedback (formerly Receptive)?** I'm still pretty new to the product so I don't have a dislike yet. **Recommendations to others considering Pendo Feedback (formerly Receptive):** Organization is key. Figure out what exactly you want it to do, then build out from there. **What problems is Pendo Feedback (formerly Receptive) solving and how is that benefiting you?** We are organizing the product development process using suggestions from customers and employees. So far it is working quite well to help us prioritize importance and visualize the difficulty of certain projects. - [View Pendo Feedback (formerly Receptive) pricing details and edition comparison](https://www.g2.com/products/pendo-feedback-formerly-receptive/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+14%3A13%3A09+-0500&secure%5Bsession_id%5D=b1874f88-0b78-4412-a7fd-827eba513c8c&secure%5Btoken%5D=a28be88af4e4f279199373bfd8cb403a6934ea4ad79eeaca23df4ee699bcd7a4&format=llm_user) ## Pendo Feedback (formerly Receptive) Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance ## Top Pendo Feedback (formerly Receptive) Alternatives - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (724 reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - 4.5/5.0 (1,654 reviews)