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Peak Support Reviews & Provider Details - Page 4

Peak Support Overview

What is Peak Support?

Peak Support provides exceptional customer service outsourcing to high-growth companies. We offer a wide array of services including customer support, sales operations, and business process outsourcing. Our global delivery model enables us to provide service from the Philippines, U.S. and LATAM. We hire the best agents in the business, and we are relentlessly dedicated to helping our clients succeed.

Peak Support Details
Provider Website
Languages Supported
English, Spanish
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Provider Description

Peak Support is a rapidly growing services provider dedicated to providing exceptional support to high-growth companies. We offer a wide array of services including customer support, sales operations, and business process outsourcing. Our global delivery model enables us to provide service from the Philippines, the U.S., Latin America, and more. We hire the best agents in the business and we are relentlessly dedicated to helping our clients succeed.

How do you position yourself against your competitors?

We have 25 clients in the U.S., Africa, and Europe, with a total of 1500 team members based in the U.S. and the Philippines. Team sizes range from 2 to 100+, and all of our large clients started with teams of 5 people or fewer. We handle all customer support channels and we know how to build and manage small and medium-sized customer support teams.

Second, Peak Support is not just a service provider – we are a partner to our clients. This means that we say “yes.”

Third, in order to say “yes,” we provide intensive account management at no additional charge. Your dedicated account manager has deep experience building and managing support teams in many industries.

Fourth, we are driven by our mission and core values. Some companies have core values, but few actually live them. We are among those few.


Seller Details
Company Website
Year Founded
2015
HQ Location
Cambridge, MA
Twitter
@Peak_Support
169 Twitter followers
LinkedIn® Page
www.linkedin.com
1,054 employees on LinkedIn®
Description

Peak Support is a customer support outsourcing company that specializes in providing tailored support solutions to businesses. They focus on enhancing customer experiences through dedicated teams that offer services such as live chat, email support, and phone assistance. Committed to quality and efficiency, Peak Support leverages technology and best practices to meet the unique needs of each client. For more information, visit their website at https://www.peaksupport.io/.


Laura G.
LG
Overview Provided by:
Senior Marketing Manager

Recent Peak Support Reviews

Chelsea P.
CP
Chelsea P.Small-Business (50 or fewer emp.)
5.0 out of 5
"Excellent support that adapts quickly as our business evolves"
Peak is able to quickly adapt and integrate updates that we make to our flows. Because we are still evolving our produt and service, having a suppo...
Verified User
E
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"A great partner for providing customer service"
Most importantly Peak has been a great partner. From the individual agents willing to learn the details about our business to the management team w...
Verified User
G
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"Kind team members and personalized attention"
Love the personalized feel - Peak starts with our needs to best meet those and does not try to force a predetermined structure or plan.

Peak Support Media

Peak Support is the outsourcing company for clients who put people first. We provide exceptional support to our clients and an exceptional work environment for our employees. We offer a wide array of services including customer support, tec
Play Peak Support Video
Peak Support is the outsourcing company for clients who put people first. We provide exceptional support to our clients and an exceptional work environment for our employees. We offer a wide array of services including customer support, tec
In this video, we provide an inside look into how we work and what sets us apart as an exceptional outsourcing company. With a focus on putting people first, we deliver outstanding support to our clients while creating an exceptional work e
Play Peak Support Video
In this video, we provide an inside look into how we work and what sets us apart as an exceptional outsourcing company. With a focus on putting people first, we deliver outstanding support to our clients while creating an exceptional work e
We are driven and guided by our core values:
- Show Up, Dive In, Stay At It
- Aim for
Play Peak Support Video
We are driven and guided by our core values: - Show Up, Dive In, Stay At It - Aim for "Wow"! - Invest to Grow - Improve, Continuously - Do the Right Thing - Be Yourself - Act, Even When Scared
Our mission is to empower our team to innovate and deliver beyond client expectations.
Play Peak Support Video
Our mission is to empower our team to innovate and deliver beyond client expectations.
Through ongoing phishing training, we have achieved an industry-leading compromise rate of less than 1% across the organization.
Play Peak Support Video
Through ongoing phishing training, we have achieved an industry-leading compromise rate of less than 1% across the organization.

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32 Peak Support Reviews

4.9 out of 5
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32 Peak Support Reviews
4.9 out of 5
32 Peak Support Reviews
4.9 out of 5

Peak Support Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
This product has not yet received any negative sentiments.

Overall Review Sentiment for Peak SupportQuestion

Communication
0 (Worst)
10 (Best)
Responsiveness
0 (Worst)
10 (Best)
Execution Ability
0 (Worst)
10 (Best)
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G2 reviews are authentic and verified.
Verified User in Online Media
GO
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Describe the project or task Peak Support helped with:

Peak helps us with our Customer Support efforts on the ground level. Review collected by and hosted on G2.com.

What do you like best about Peak Support?

The agents that I work with are very attentive, thorough, kind, and hard-working. A great precedent to set! Review collected by and hosted on G2.com.

What do you dislike about Peak Support?

I'd like to see more autonomy from Peak. They work with our end-users first and foremost and therefore have the experienced knowledge to iterate and improve without seeking approval. Review collected by and hosted on G2.com.

What problems is Peak Support solving and how is that benefiting you?

They help us customer/end-user interaction. They solve time delays and one on one interactions. They've helped us lower our response time significantly. Review collected by and hosted on G2.com.

Verified User in Computer Software
GC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Describe the project or task Peak Support helped with:

Peak offers lots of options in supporting our team. Review collected by and hosted on G2.com.

What do you like best about Peak Support?

Peak offers high quality work and is able to jump on any task you give them. Review collected by and hosted on G2.com.

What do you dislike about Peak Support?

It hurts to lose reps that you have trained and know well. It is always a challenge when you have churn. Review collected by and hosted on G2.com.

What problems is Peak Support solving and how is that benefiting you?

Offers great support and willing to help out on any project that comes up. Review collected by and hosted on G2.com.