Peak Support has been an important arm of our customer service team for many years. Review collected by and hosted on G2.com.
Not only are the supports reps they've assigned to our team exceptional, but the leadership behind the scenes stands above the rest. Through all stages of growth it's felt like we've had a partner in analyzing challenges and opportunities. Many of their recommendations have led to us leveling up our customer support and kept our customer feedback marks well above industry standards. Review collected by and hosted on G2.com.
31 out of 32 Total Reviews for Peak Support
Overall Review Sentiment for Peak Support
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Peak is able to quickly adapt and integrate updates that we make to our flows. Because we are still evolving our produt and service, having a support team that can quickly take in new directions and start executing them immediately is clutch to prodiving a good experience for our members. Review collected by and hosted on G2.com.
When we first set up our account there wasn't auto-billing. This was recently taken care of, but having to go in and pay an invoice at the begining was an extra logistical task. Review collected by and hosted on G2.com.
Most importantly Peak has been a great partner. From the individual agents willing to learn the details about our business to the management team working to provide a package that works and scales with our needs they are willing to support us where and when it is needed. Review collected by and hosted on G2.com.
With the team being overseas there are some instances where the team doesn't entirely grasp a specific aspect of our business or product offereing. This can lead to less than ideal interactions with the customer or additonal responses to clarify. That said the team is very open and receptive to feedback and adjusts accordingly. Review collected by and hosted on G2.com.
Love the personalized feel - Peak starts with our needs to best meet those and does not try to force a predetermined structure or plan. Review collected by and hosted on G2.com.
Occasionally the agents being overseas can cause some challenges due to small language and cultural barriers. Usually it is fine, but sometimes it affects the more personalized understanding and connection between CS agents and our primarily American customers. Review collected by and hosted on G2.com.
Everyone I have interacted with at Peak Support has been extremely kind, helpful, and eager to learn! Review collected by and hosted on G2.com.
I wish we could meet our Peak Support co-workers in person occasionally! Unfortunately, the long flights between the Philippines and the east coast of the U.S. make this difficult. Review collected by and hosted on G2.com.
The openness to work together on new ideas, projects, and challenges that aren't necessarily obvious in our day-to-day operations but when arise, we've always got the team's support! Review collected by and hosted on G2.com.
Sometimes I feel that some team members are disengaged while others participate much more. It would be nice if we could have more transparency in regards to team members' engagement and have that as part of the weekly/bi-weekly reports done by the team lead. Review collected by and hosted on G2.com.
Peak Support is highly flexible and willing to step in and get its hands dirty when solving problems or taking on new product lines. The ability to scale up or down depending on business needs rapidly while maintaining the quality of service is a valuable asset in the BPO industry. Review collected by and hosted on G2.com.
While Peak Support does excellent transactional work, I'd love to see how their organization grows and develops specialization that adds value in other areas. Specifically looking at shared services, AI data solutions, digital experiences and advisory services. Review collected by and hosted on G2.com.
The way the peak support team is basically our team since they are fully integrated in our communication suite Review collected by and hosted on G2.com.
Nothing comes to mind. We've been really happy with the team since we started in 2021. Review collected by and hosted on G2.com.
I appreciate the willingness to accept feedback, and the great communication from the team! Review collected by and hosted on G2.com.
I don't see any downsides. Our partnership with Peak has been very helpful to our business, and allows us to continue to grow! Review collected by and hosted on G2.com.
Our customers love our support – happy customers make me happy! Review collected by and hosted on G2.com.
Time difference can be a challenge and occasionally customer concerns get misunderstood because of language barrier. Distance is the biggest hurdle I guess Review collected by and hosted on G2.com.
Peak Support has helped with countless amounts of projects. Specifically, Roland Mark Manalo. He has been of great assistance to me as we build two new verticals at Promenade. He helps pull data for customer requests and is always happy to assist myself or the customer in any way that he can. He has become an invaluable member of our team. Review collected by and hosted on G2.com.
The knowledge base and dependability of all the Peak Support team members. They are resources for everyone at Promenade and I often find myself asking Mark, or any other Peak Support team member for help with processes or questions that I can't answer or handle myself. Review collected by and hosted on G2.com.
