PDX Enterprise Pharmacy System (EPS) Reviews & Product Details

Nothing at all. It must be the worst system in use by any pharmacy. Review collected by and hosted on G2.com.

Too many to list. Having previously used far superior pharmacy software, I'm having a very difficult time working with EPS. It is slow, unresponsive, have to open multiple screens to find one thing, and more. The worst is TP exceptions. I used to be able to easily and quickly fix third party issues. Now I spend minutes instead of seconds fixing problems. It seems like they took the DOS platform from PDX, and just added a GUI facade. You can't build good software by using antiquated technology. Review collected by and hosted on G2.com.

I liked the will call, to figure out what was happening with the patient's prescriptions. Review collected by and hosted on G2.com.

TP EX third party exception: i found to be confusing. Because even after it says where the script is located, it doesn't tell you where to go next. Instead it's backing out and there's several more buttons to press! Review collected by and hosted on G2.com.

The system does not have any standout features. It does have a function that allows you to group medication refills together, however single medications can get stuck in the ordering grouping queue with no reason for being in the queue. Allows a second address and area to create categories for patients, for example adding bubble packaging to a patients profile. Review collected by and hosted on G2.com.

The program is not very intuitive, it has a lot of queues and areas where ordered can get stuck, the order grouping queue does t even appear until a view button is clicked once in the tab. Review collected by and hosted on G2.com.

I love the implementation of the queues in EPS. It solves a lot of problems that older version pharmacy systems lacked. Review collected by and hosted on G2.com.

There could still be improvements made to the checks of the system when filling or reversing prescriptions to prevent things like failed credits or accidental reversals. Review collected by and hosted on G2.com.

I like that a prescription goes through different queues. The queue's often very clearly describes where a prescription is in the process at a glance. Having a third party exception queue (i.e. a place to put all the prescription orders that have an insurance issue) and a call queue (whether it be calling the prescriber or the patient). Something I found extremely useful is that you can look up a patient's insurance information (search for patient eligibility). I've found this to be incredibly convenient at times.

For the most part, the system manages to get everything it needs to get done, done. I have yet to see an experienced technician or pharmacist be unable to resolve an issue using EPS - and I think that's saying something. No matter how difficult a system is to use, if it gets the job done, it's only a matter of time before it becomes a powerful tool. Review collected by and hosted on G2.com.

It's rather difficult to get a prescription to a certain part of the workflow if you're not familiar with the software. For example, reversing a prescription to me seems incredibly un-intuitive. I used to work for an independent pharmacy that used Digital RX, which is a less sophisticated system but is easier to use. In that, you can reverse an insurance claim at any point. It's easy to do "test" claims as well. EPS requires you to go through multiple steps by manipulating where the prescription is in the workflow queues. To anyone who's never used the program before, it is nearly impossible to figure this out.

In addition, with respect to the queues, I've seen more inexperienced technicians somehow get a prescription seemingly stuck in a part of the workflow, without anyone being able to figure out how to get it un-stuck. I don't know how they can make the queues easier to work with without changing the system dramatically.

Adding an insurance is unreasonably complicated. Part of it is me getting used to the system, but whenever I add an insurance, it always wants me to search for something - like for an insurance plan that is in the system. I'm forced to choose a plan that is already in the system, and many times I do not find a selection that matches my prescription card exactly. Review collected by and hosted on G2.com.

I like how I can actually see a hard copy scanned imagine of the prescription. I also enjoy how there are multiple checks throughout the verification process including when the prescription is in-put, when the drug is chosen, and when the prescription is verified by the pharmacist. Review collected by and hosted on G2.com.

I dislike how I have to use the mouse. It would be easier if I could only stay on the keyboard for quickness. Review collected by and hosted on G2.com.

I like that the system is very user friendly, very easy to learn. It is much easier to override and solve TP exceptions and guides the user a lot. Review collected by and hosted on G2.com.

The texting and automated calls never work the right way, and EPS support does not know how to fix this, It is annoying to have the patient sign just to take a medication off of automatic refill. There is no way to change or delete pictures or notes once scanned or entered into the system. If a couple tablets were given no charge, it often goes unnoticed because there is not a note popping up for the next fill. Review collected by and hosted on G2.com.

EPS is a straightforward software system. It's easy for even inexperienced computer people to use. The basics are very straightforward. More of the detailed aspects can be more complicated, but the general aspects are easy. Review collected by and hosted on G2.com.

The rebilling option cannot always be used and if it can't, the process is very time consuming. Otherwise, like I said, the more detailed aspects are not that straightforward. If there is a trouble shooting issue, it is not easily resolved. Review collected by and hosted on G2.com.

I like the get next function. I also like the usability between the different windows. Review collected by and hosted on G2.com.

Most things. The billing is awful and it is not continually adaptable. Review collected by and hosted on G2.com.

Transaction notes and adjudication notes Review collected by and hosted on G2.com.

Automation that eliminates jobs, glitches Review collected by and hosted on G2.com.