Paubox Reviews & Product Details

Paubox is a HIPAA compliant email security platform designed for healthcare organizations. It provides outbound email encryption and AI-powered inbound email protection, helping organizations safeguard protected health information (PHI) without changing how staff or patients use email. Email remains a critical communication tool in healthcare, but standard platforms like Google Workspace and Microsoft 365 are not HIPAA compliant on their own. Paubox makes compliance automatic and enhances security to defend against evolving phishing and malware attacks, all while maintaining a seamless user experience. Paubox serves small to mid-sized healthcare organizations, clinics, and IT teams seeking reliable compliance, reduced risk, and simple management. Key capabilities: - Automatic outbound encryption: Every message is encrypted by default; recipients read emails directly in their inbox, without portals or passwords - AI-powered inbound email security: Detects and blocks phishing, spoofing, and malware using generative AI analysis - Seamless integration: Works with Google Workspace, Microsoft 365, and Microsoft Exchange without new workflows or domain changes - Compliance and control: Supports HIPAA compliance and minimizes human error in handling PHI - Additional tools: Archiving, Data Loss Prevention, Paubox Email API, and Paubox Marketing Benefits: - Simplifies compliance management and reduces IT workload - Improves patient and staff experience with frictionless secure email - Strengthens protection against modern email threats Paubox enables healthcare organizations to confidently use email as a secure, compliant, and user-friendly communication channel, eliminating guesswork for staff and helping IT teams protect against data breaches and compliance risk.

Seller

Paubox

Discussions

Paubox Community

Languages Supported

English

Overview by

Rick Kuwahara (COO at Paubox)

Pricing

Pricing provided by Paubox.

Paubox Email Suite Standard

Starting at $32.00

5 Users Per Month

Paubox Email Suite Premium

Starting at $75.00

5 Users Per Month

View More Pricing Information

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Paubox Media

Paubox works seamlessly on any device with your favorite email apps. No proprietary app to download and use for both senders and recipients.

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Aubry D.

Owner

Small-Business (50 or fewer emp.)

3/15/2026

"Outstanding Support and Effortless Secure Email with Paubox"

5/5

What do you like best about Paubox?

The ease of use and the support from the team are outstanding. I’ve never seen anything like it from a business. They understand the barriers to security and have removed them, so you can have secure emails without 17 extra steps. When I hadn’t set it up quite correctly, I received an email and was able to schedule a free meeting with an incredibly helpful member of the Paubox team. It took only a couple of minutes, and it was super easy—honestly, even pleasant. Everything else out there feels too complex and too complicated to be truly effective with clients, but not Paubox. You will not regret it! Review collected by and hosted on G2.com.

What do you dislike about Paubox?

There is absolutely nothing to dislike! Seriously! Review collected by and hosted on G2.com.

What problems is Paubox solving and how is that benefiting you?

It solves the safety and security concerns around HIPAA-compliant information and other protected health information. It also addresses the need for safe, secure email communication back and forth with clients who can’t realistically go through 10 different steps and two-factor authentication every single time. I’m not very technologically savvy, so my favorite part was that when I hadn’t done something correctly, I could get on a call with someone who walked me through it step by step, confirmed it was done properly, and had everything sorted out in less than 15 minutes. Review collected by and hosted on G2.com.

Myung Jin P.

Owner

Small-Business (50 or fewer emp.)

3/12/2026

"Effortless HIPAA-Compliant Email Encryption That Clients Actually Read"

5/5

What do you like best about Paubox?

Automatic HIPAA-compliant email encryption, so I can safely email things like appt reminders, intake forms, tx coordination with other providers, and clinical info when appropriate. No portals or passwords for clients, therefore no confusion for clients, fewer tech questions, and higher likelihood clients actually read my emails. It works well with my email I already use, has a built-in BAA, extra protection against phishing and breaches, and overall gives me confidence and security as a private practice owner. Review collected by and hosted on G2.com.

What do you dislike about Paubox?

Not true end-to-end encryption, so it is not zero-access or full end-to-end encryption like some alternatives, which means the email still exists in inboxes, and control over the message ends after delivery. Review collected by and hosted on G2.com.

What problems is Paubox solving and how is that benefiting you?

HIPAA compliance risks, human error in secure communication, communication friction with patients, cybersecurity threats targeting healthcare, and IT complexity for small healthcare practices, like my solo private practice. All of this provides me with peace of mind about HIPAA, no portals for clients, and reduced risk of accidental PHI exposure. Review collected by and hosted on G2.com.

Cortnee S.

LPC Licensed Professional Counselor

Small-Business (50 or fewer emp.)

4/1/2026

"Seamless HIPAA-Compliant Email with Outlook—No Client Logins Needed"

5/5

What do you like best about Paubox?

For my business, Cortnee Counseling, I really value being able to integrate Paubox with an email server I prefer to use, like Outlook. I also appreciate that my clients don’t need any additional logins, while still maintaining HIPAA compliance. When I was deciding on the email setup for my business, one of my top priorities was to provide my clients with an easy, smooth experience when I email them. Review collected by and hosted on G2.com.

What do you dislike about Paubox?

I have not found a downside. It truly is a service I highly value as a mental health professional operating my own private practice. A way to remain HIPAA compliant and have the email server I prefer. Review collected by and hosted on G2.com.

Jennifer F.

Therapist/Owner

Small-Business (50 or fewer emp.)

1/28/2026

"Easy Setup with HIPAA-Compliant Email and Intake Forms"

5/5

What do you like best about Paubox?

I like that it offers ways to make my email and my intake form HIPAA compliant. The setup instructions were very detailed and easy to follow, which made the process straightforward. Customer service has also been very helpful and responds quickly whenever I have questions. Review collected by and hosted on G2.com.

What do you dislike about Paubox?

no complaints thus far, they have been very helpful with anything I've needed. Review collected by and hosted on G2.com.

What problems is Paubox solving and how is that benefiting you?

Paubox provides automatic, HIPAA‑compliant email encryption without requiring portals or passwords. It helps protect PHI, reduces the risk of breaches, blocks phishing and spam, and keeps every message secure by default. For my practice, this improves the client experience, cuts down on administrative time spent troubleshooting email access, and strengthens my overall compliance posture. It also lets me communicate confidently with clients, caregivers, referral sources, and insurers. Overall, it supports my professional credibility and gives me peace of mind knowing our email communication stays secure without adding extra steps to my workflow. Review collected by and hosted on G2.com.

Sarah D.

Owner, Sole Clinician

Small-Business (50 or fewer emp.)

3/11/2026

"Peace of Mind with Effortless HIPAA-Compliant Email"

4.5/5

What do you like best about Paubox?

It's peace of mind knowing that my email communication is HIPAA compliant. I also appreciated the implementation team at Paubox taking the time to help me set it up as I was having issues doing so on my own. They are very knowledgeable (not just with Paubox but also with the various other systems they need to work with such as Google Workspace) and patient. Review collected by and hosted on G2.com.

What do you dislike about Paubox?

I'm still not fully clear on all of it's functions/features and I don't always have the time to sit through webinars to learn about them. Review collected by and hosted on G2.com.

Aiden R.

Therapist

Small-Business (50 or fewer emp.)

3/14/2024

"I Love Paubox"

5/5

What do you like best about Paubox?

The customer service is amazing. They are so helpful, quick to respond, they are open to ideas and feedback, and just so nice!

It's a set it and forget it type of system and the set up is easy. Seamless integration with Gsuite. It's a hassle-free way for me and my therapy clients to communicate securely.

I use their forms frequently and it makes it so easy to gather the data I need in an efficient way. Review collected by and hosted on G2.com.

What do you dislike about Paubox?

Nothing- any little quirks that need to be worked out have been ironed out with the help of customer service. Review collected by and hosted on G2.com.

What problems is Paubox solving and how is that benefiting you?

It is so helpful knowing that my email communication with therapy clients is secure and HIPAA compliant. The paubox forms has solved my issue of how to collect signatures on consent forms as well as how to easily customize intake questions and gather/organize the info I need for my waitlist. Its great to be able to put a link on my website right to the forms. I love it that my client's don't have to sign into a platform/remember passwords to anything but their email in order to securely message with me. Review collected by and hosted on G2.com.

Phil A.

IT Specialist

Mid-Market (51-1000 emp.)

3/1/2024

"Overall we have been very happy with our Paubox experience."

4.5/5

What do you like best about Paubox?

It is easy to understand and to navigate the interface. Also, any interaction that we have had with a Paubox representative has been possitive even if they weren't able to immediately resolve an issue. Review collected by and hosted on G2.com.

What do you dislike about Paubox?

The only negative I can even give is that we occasionally get false positive in the quarantine. This is to be expected. Nothing like that can be 100% perfect all the time. Review collected by and hosted on G2.com.

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

3/6/2026

"Peace of Mind for Secure Patient Emailing"

4/5

What do you like best about Paubox?

What I like most about Paubox, as a practice owner, is the peace of mind it gives me and my staff when we email patients and vendors. It adds another layer of security in both a practical and emotional sense, and it helps ease anxiety in a world where cybersecurity breaches and hacks feel increasingly common. Review collected by and hosted on G2.com.

What do you dislike about Paubox?

What I dislike about Paubox is the lack of support during implementation, and then not having readily available tech support if something goes wrong afterward. As a practice owner who wears many hats, it’s difficult to handle the integration and troubleshooting on my own while trying to manage Paubox and connect it with Wix and then GoogleSuite. It would be much nicer if they offered a one-time integration or implementation service for those of us who aren’t very tech-savvy. When the DMARD or TXT somehow expires, it would be nice to have better 1 on 1 assistance. Review collected by and hosted on G2.com.

Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

4/2/2024

"Seamless"

5/5

What do you like best about Paubox?

I'm very happy Paubox. The email encryption is seamless and hassle free. The forms service they added is also excellent and even allows color and font customization making it seamless with the design of my website. I offer many ways for new inquiries to contact me but they seemed to prefer to use the Paubox secure message form over any other contact method.

It was very easy to set up and implement. It requires very little maintainence.

The customer services is stellar and quick to respond. They are also really kind and explain things in a way I can understand even though I have no technical experience. Review collected by and hosted on G2.com.

What do you dislike about Paubox?

Paubox is absolutely worth the cost. However, there are cheaper alternatives who offer fewer services. Review collected by and hosted on G2.com.

What problems is Paubox solving and how is that benefiting you?

They solved the problem of seamless email encryption. I'm able to send emails without the hassle of worrying about managing unsecured email messaging. They also provided a HIPAA compliant way for clients to reach out to me from the website which is an extremely valuable service.

They are easily accessed by email for tech support thought I rarely need support because it just ...works. Review collected by and hosted on G2.com.

Vanessa N.

Psychologist

Small-Business (50 or fewer emp.)

3/10/2026

"10/10 no brainer for me and my practice"

5/5

What do you like best about Paubox?

Paubox has been a great solution for secure, HIPAA-compliant email. It integrates seamlessly with my existing email and gives me peace of mind when communicating with clients. Customer service is also top notch. Review collected by and hosted on G2.com.

What do you dislike about Paubox?

So far, I haven’t noticed anything I would classify as a con. It works as intended, and I’m happy with it. Review collected by and hosted on G2.com.

What problems is Paubox solving and how is that benefiting you?

Paubox has been a great solution for HIPAA-compliant email in my practice. It solves the challenge of sending secure client communication without adding extra steps for me or my clients. I really appreciate that it integrates directly with my existing inbox, so I can send encrypted emails seamlessly while maintaining confidentiality and peace of mind. Review collected by and hosted on G2.com.