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Gets the job done!
108 out of 109 Total Reviews for PairSoft
Overall Review Sentiment for PairSoft
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What I like most about PairSoft is their seamless integration with Raiser's Edge. A few years ago, I upgraded our office to their cloud based software and it works like a charm. I have everything I need at my fingertips when it comes to our audits and speaking with donors about their gifts. I love being able to see all my attachments on demand in just a matter of seconds. Review collected by and hosted on G2.com.
I can't think of anything that I dislike about the software itself. But, if I do get frustrated if I can't talk to a live person, which is very rare. I think it does what it is supposed to do for the most part. Review collected by and hosted on G2.com.
The customizable workflows for our NetSuite Integration is extraordinary. Review collected by and hosted on G2.com.
The only thing that I wish that we had was a snadbox environment so that we could do proper testing if new or changed functionality. We wouldn't need the repository necessarily, just something with the new functionality so that we can do proer UAT and Regression testing. Review collected by and hosted on G2.com.
PairSoft's document management solution really very helpful in saving time spent on filing, searching and retreaving documents. PairSoft's automated invoice processing and workflows which directly integrate with Financial Edge is fabulous. Review collected by and hosted on G2.com.
One thing I dislike in PaperSave is the inability to delete an unwanted page from the document. When I try to delete a page, the whole document disappear. Review collected by and hosted on G2.com.
There are no positives. The best thing would be to avoid this system all together. We have tried to get assistance in fixing the issues for 4 months now, and each day is a repeat of the one before where nothing works. They may eventually solve the invoice in question, but the same problem will occur on the following invoices processed. Review collected by and hosted on G2.com.
Lack of timely response to tickets for problems. Their team is also nonresponsive to emails/tickets, and it takes a week to get help, even on urgent issues.
This "OCR" software does not read Vendor Name, Invoice Number, Dollar Amount, Invoice Date from incoming invoice documents.
It attempts to GL code the invoice based on history but misses the dollar amounts and does not allow users to edit the line to add it. You have to delete that line and rekey it all. There is NO efficiency gain with this software because your team will have to touch EVERY invoice at many touchpoints.
Additionally, it does not integrate/communicate well with your ERP system. Ours continually show approved in Pairsoft, but in our ERP it shows pending. Our IT team has verified the issue is occurring in Pairsoft and not our system. We also started using the approval routing feature this year, which is a NIGHTMARE. It finds the assigned workflow when it wants to, fails frequently, and Pairsoft Techs cannot find the root cause.
Our invoices are simple, we process about 1200 invoices a month and that is too much for Pairsoft to handle.
We have been using their system for approximately 3-4 years, but we are looking for another provider as we have outgrown them. Review collected by and hosted on G2.com.
allows us to scale our business through use of the ocr technology Review collected by and hosted on G2.com.
The rep we had to start was not good, but Sarah came in to save the day! She was great Review collected by and hosted on G2.com.
DocuPeak works reasonably well and for the most part does what we need it to do. Review collected by and hosted on G2.com.
The worst part about Pairsoft is its technical support and account management teams. They are unresponsive and routinely do not follow through. I've had urgent tickets sit in their queue for weeks without any response other than receiving the ticket. Review collected by and hosted on G2.com.
When using PairSoft, the primary benefit for my desk has been the integration of multiple software applications that I work with. In getting these applications to properly speak to each other, PairSoft has bridged the gaps. When our team has searched for additional solutions to newfound problems, the Client Services team has been there to help us out either with training or with corrective application assistance. Review collected by and hosted on G2.com.
The least helpful aspect of PairSoft has been a ready solution for times when we needed instant fixes that are in high demand. At times, waiting for the ticket system to complete or not having a person close by has slowed down our resolution process. The cost to supplement such a service would prohibit this for our office, but we are glad that things eventually do get resolved regardless. Review collected by and hosted on G2.com.
