I've been using Paddle for over 3 years and have really enjoyed the experience!

The Billing Dashboard is intuitive and incredibly useful. It includes ProfitWell Metrics, which makes subscription revenue reporting both accessible and insightful.

The customer billing experience is excellent as well, it supports a wide range of payment methods, and the recently introduced customer portal has significantly improved the user experience.

Their developer-first Billing API, along with a robust SDK, made integration one of the smoothest we've ever done. Review collected by and hosted on G2.com.

No complaints at all, we haven't faced any issues. Review collected by and hosted on G2.com.

Merchant of Records service and ease of operations that it provides. Ease of use, a lot of customization options (their API is very good). The platform was super easy to implement and we actually saw an increase in conversion during the test period within a A/B test Review collected by and hosted on G2.com.

You have to adjust your store logic to their API which sometimes can be tricky, but overall it's far better than what other providers offer, Review collected by and hosted on G2.com.

The integration with Paddle was super easy. Their developer docs are thorough.

They have built Paddle Billing from scratch, after learning many lessons from the previous product - Paddle Classic.

Paddle Billing cover a wide range of scenarios, and has a robust data model that you can adjust to your needs.

It allows storing custom data on the different entities, so integration with your own service is easy. For example, storing references to your own users, products or accounts.

They solve all Tax issues in any country, and as they are the merchant of record, I get a single payment every once in a while which is easy to manage.

Their business-facing UI is easy to use and manage your customers and products.

They also provide buyer-facing UI so you don't have to write all the checkout UI, and all other pieces of customers-facing ui. Review collected by and hosted on G2.com.

Pricing is a little high (5%), but reasonable.

Their support always answer, but sometimes it takes a while - a day or 2. Review collected by and hosted on G2.com.

A support team available to help us and ensure that our clients' invoicing is going well

Also not have to worry about the VAT is helping a lot Review collected by and hosted on G2.com.

Having only 3 currencies supported for bank transfer payments is not enough, hopefully some new will be added in 2026. Review collected by and hosted on G2.com.

- The fact we don't have to manage the VAT recovery and compliance with each countries/states. For worldwide digital products (SaaS) growing like Iconosquare, it's a huge time-saving and avoid to hire a full-time accountant or multiple services to help us to manage VAT.

- The variety of currencies supported

- The newgen platform (API-first for developers) is fantastic and so easy to integrate (especially with Laravel Cashier)

- The support provided by the team Review collected by and hosted on G2.com.

- Still few rooms of improvement to smooth the workflow of sales-led (vs. self-service) operations: quotes, manual invoices with custom prices, which are partially available in their API but not yet in their platform Review collected by and hosted on G2.com.

There service we are actively using and it's really work flawlessly. Their support is quite good . I want to special mention for Onboarding team they were really helpful. It focus me to on my business growth since VAT etc they manage . I can sell to world without getting worried about tax compliance Review collected by and hosted on G2.com.

They could improve notification on email so that comes as formatted . Review collected by and hosted on G2.com.

Signup and onboarding was a breeze. Website verification took a little while, but that's only because of the nature of my business.

I had a few customer support inquiries which were addressed promptly and accurately.

I used a 3rd party worpdress plugin to integrate Paddle Payments to my website, and integration was fairly easy with a very useful sandbox environment for testing.

Overall positive experience so far. Review collected by and hosted on G2.com.

I am new on paddle with only a couple of test transactions, so I do not really have anything to complain about so far. Hopefully my initial first (good) impressions about Paddle do not fade over time. Review collected by and hosted on G2.com.

Their costumer service and professionalism, i got many issues on the way and all were resolved in the best way possible. Loved their team behind and the product itself is so explanatory and helpful. Review collected by and hosted on G2.com.

For now nothing tried many other MORs but this is the best although you get issues on the way but their team is always there. Review collected by and hosted on G2.com.

The most appreciated features of Paddle:

1)...courtesy

2)...availability

3)...professionalism

4)...technical support

With Paddle it's like being in a big family: the assistance is excellent, the tools are great and for any problem you may encounter they are always available to help you in a friendly and fast way, a truly fantastic experience. Review collected by and hosted on G2.com.

I have not found anything wrong, the only time I did not receive an immediate response to my email was because the person I had written to directly was on vacation, but I was told right away. Review collected by and hosted on G2.com.

The turnaround time for any help requested. They are willing to resolve issues and provide guidance. A sandbox environment is best for testing the features. Review collected by and hosted on G2.com.

ID Verification took quite a lot of time. Otherwise the experience with paddle is great Review collected by and hosted on G2.com.