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Packetlabs Reviews & Provider Details

Andy D.
AD
Consultant-Information Systems Security
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Packetlabs?

Their availability to work around deadlines and schedules and ad-hoc requests Review collected by and hosted on G2.com.

What do you dislike about Packetlabs?

There is nothing I can think of right now, there service has been exceptional. Review collected by and hosted on G2.com.

Recommendations to others considering Packetlabs:

We’ve been working with Packetlabs for over a year now, and they have consistently proven to be an exceptional partner in our cybersecurity efforts. Their technical expertise is top-notch, and the quality of their penetration testing services has exceeded our expectations.

One of the standout qualities of Packetlabs is their timeliness. They deliver detailed, actionable reports promptly, ensuring that our team can begin remediation without delay. Each report is thorough, highlighting vulnerabilities with clear explanations and providing well-structured remediation advice. This guidance has been invaluable in helping us improve our security posture quickly and efficiently.

In addition to scheduled assessments, Packetlabs has been highly responsive to our ad-hoc requests. Whether it’s a quick question or an urgent review of a new system, they are always available to assist. Their team is flexible, approachable, and quick to understand our unique needs, which makes them a reliable and trusted partner in our security operations.

Overall, we highly recommend Packetlabs to any organization looking for a professional, responsive, and highly skilled pentesting team. Their commitment to delivering timely, actionable insights and ongoing support has greatly enhanced our cybersecurity initiatives. Review collected by and hosted on G2.com.

What problems is Packetlabs solving and how is that benefiting you?

They provide Pentesting Services to a multitude of Web application for my Company Review collected by and hosted on G2.com.

Packetlabs Overview

What is Packetlabs?

Packetlabs is a Canadian-based CREST and SOC 2 Type II-accredited cybersecurity firm that delivers best-in-class cybersecurity solutions that go beyond the checkbox for SMBs and enterprises across North America. The benefits of engaging with Packetlabs extend beyond mere compliance; we provide actionable intelligence that organizations can use to fortify their defences. By identifying weaknesses that others may overlook, Packetlabs empowers its clients to make informed decisions about their security strategies. Our consultants are not only skilled in identifying vulnerabilities but are also committed to ongoing learning, ensuring that they are equipped to navigate the complexities of modern networks and evade potential controls. Through our 95% manual penetration testing methodology (and 0% outsourcing guarantee), we offer several solutions that push the envelope on security–and guarantee full regulatory and cyber insurance compliance. In summary, Packetlabs stands out in the cybersecurity field by offering a robust suite of services designed to uncover and address vulnerabilities through expert penetration testing. Our focus on manual testing, continuous learning, and thoroughness positions us as a valuable partner for organizations seeking to enhance their security posture in an increasingly complex threat landscape. 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗖𝗮𝘁𝗲𝗴𝗼𝗿𝗶𝗲𝘀 𝗜𝗻𝗰𝗹𝘂𝗱𝗲: Penetration Testing (includes Ransomware & Cloud), Adversary Simulation (includes red teaming & purple teaming), Application Security & Security Assessment (includes cyber maturity assessments, ICS/OT assessments & CIS Benchmark Audits).

Packetlabs Details
Provider Website
Languages Supported
English, French
Services Offered
Penetration Testing, Adversary Simulation, Application Security, Security Assessment
Locations Serviced
Canada, United States
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Provider Description

Application Security Testing evaluates the security of web and mobile applications to protect them from cyber-attacks. From source-code all the way up to the browser, an application security assessment measures the effectiveness of the controls you currently have in place by simulating a hack. Our OWASP-based Application Security Testing goes far beyond the OWASP Top 10 and helps to uncover even the more hard-to-find vulnerabilities exploited by more sophisticated adversaries. We have developed a unique approach to source top talent which has resulted in far more thorough testing than industry standards. Each of our consultants has at a minimum, the coveted 24-hour OSCP certification. Most application security testers rely on automated testing alone. This is only the beginning of our process, which is followed by extensive manual processes to provide one of the most thorough services the industry offers. The problem with automation alone is that it is prone to false positives (e.g., incorrect findings) and false negatives (e.g., missing critical areas of the application, lack of context, chained exploits, and more). By never relying on automation, our experts explore opportunities for more advanced attackers, mimicking a real-world scenario. Packetlabs’ unique approach to application security testing begins with developing a threat model and taking the time to understand the overall purpose, the components, and their interaction with sensitive information or functionality. This approach enables realistic simulation of how an attacker would target your application and in turn, provides you with more value. Only after thorough analysis do we begin attempting to manually compromise each layer of defence within the environment.

How do you position yourself against your competitors?

➡ SOC2 Type II Accredited
➡ Crest Certified
➡ Canadian Data Residency
➡ No Outsourcing
➡ No Egos, Ever
➡ No False Positive Findings
➡ Coverage-Based Approach
➡ OSCP-Minimum Staffing
➡ 95% Manual Testing
➡ Quick Engagement Starts
➡ Open Retest Time Frame

Packetlabs is a Canadian cybersecurity firm specializing in ethical hacking services, including penetration testing, adversary simulation, application security, security assessment and more.


Seller Details
Company Website
Year Founded
2011
HQ Location
Mississauga, CA
Twitter
@pktlabs
326 Twitter followers
LinkedIn® Page
www.linkedin.com
60 employees on LinkedIn®
Description

As a CREST and SOC2 Type II accredited cybersecurity firm specializing in penetration testing services, Packetlabs prides itself on protecting digital spaces. Our company serves SMBs, large enterprises, and MSPs across various sectors, including healthcare, law, insurance, finance, government, manufacturing, retail, and more.


Richard R.
RR
Overview Provided by:
CEO, Founder, Packetlabs Ltd.

Recent Packetlabs Reviews

Derrick I.
DI
Derrick I.Small-Business (50 or fewer emp.)
5.0 out of 5
"True manual penetration testing"
They do real manual penetration testing of a web application.
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"PacketLabs Review"
I really like their services and ease of use
Andy D.
AD
Andy D.Enterprise (> 1000 emp.)
5.0 out of 5
"Excellent Service Provided"
Their availability to work around deadlines and schedules and ad-hoc requests

Packetlabs Media

The SickKids Foundation, managing sensitive data for over 1.5 million donors, engaged Packetlabs for an in-depth penetration test to identify cybersecurity gaps in order to address vulnerabilities before they can be exploited.
Play Packetlabs Video
The SickKids Foundation, managing sensitive data for over 1.5 million donors, engaged Packetlabs for an in-depth penetration test to identify cybersecurity gaps in order to address vulnerabilities before they can be exploited.
Learn How ICES Leveraged Purple Teaming to Replicate Real-World Threats.
Play Packetlabs Video
Learn How ICES Leveraged Purple Teaming to Replicate Real-World Threats.

Official Downloads

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19 out of 20 Total Reviews for Packetlabs

4.9 out of 5
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19 out of 20 Total Reviews for Packetlabs
4.9 out of 5
19 out of 20 Total Reviews for Packetlabs
4.9 out of 5

Overall Review Sentiment for PacketlabsQuestion

Communication
0 (Worst)
10 (Best)
Responsiveness
0 (Worst)
10 (Best)
Execution Ability
0 (Worst)
10 (Best)
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G2 reviews are authentic and verified.
Derrick I.
DI
CTO
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about Packetlabs?

They do real manual penetration testing of a web application. Review collected by and hosted on G2.com.

What do you dislike about Packetlabs?

It is more expensive than lower end options. Review collected by and hosted on G2.com.

Recommendations to others considering Packetlabs:

If you are looking for a true manual penetration test to provide strong security insights, Packetlabs is a great option. Review collected by and hosted on G2.com.

What problems is Packetlabs solving and how is that benefiting you?

Securing our web application. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Packetlabs?

I really like their services and ease of use Review collected by and hosted on G2.com.

What do you dislike about Packetlabs?

can be cubersome to get the required help Review collected by and hosted on G2.com.

Recommendations to others considering Packetlabs:

Hire more people and quality service guys Review collected by and hosted on G2.com.

What problems is Packetlabs solving and how is that benefiting you?

Penetration testing,DevSecops Review collected by and hosted on G2.com.

JH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Packetlabs?

The staff we've dealt with have been polite and helpful on every project we've had with them. Their results are also well reported and easy to follow. Review collected by and hosted on G2.com.

What do you dislike about Packetlabs?

Nothing to criticize so far, they've been great. Review collected by and hosted on G2.com.

Recommendations to others considering Packetlabs:

Highly recommended for their services; we trust them with our security needs. Review collected by and hosted on G2.com.

What problems is Packetlabs solving and how is that benefiting you?

We contract Packetlabs for their penetration testing services for various apps. Review collected by and hosted on G2.com.

BD
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Packetlabs?

As per above..

From both a technical standpoint, as well as the overall end-to-end project management side, the PacketLabs Team are extremely professional and our overall experience has been highly satisfactory.

It’s clear that PacketLabs places a lot of emphasis on assembling its team with highly capable individuals. Also, the service offerings have been maturing over the years. The PacketLabs Team provides high quality deliverables, on schedule, at very reasonable costs. The Team takes the time to walk through technical findings / output and is always available to field queries and facilitate additional requests at short notice. Review collected by and hosted on G2.com.

What do you dislike about Packetlabs?

N/A - the overall experience was highly satisfactory. Review collected by and hosted on G2.com.

What problems is Packetlabs solving and how is that benefiting you?

We’ve had a very positive experience working with the team at PacketLabs, who we have partnered with to conduct different attack & penetration testing exercises over the past number of years. From both a technical standpoint, as well as the overall end-to-end project management side, the PacketLabs Team are extremely professional and our overall experience has been highly satisfactory.

It’s clear that PacketLabs places a lot of emphasis on assembling its team with highly capable individuals. Also, the service offerings have been maturing over the years. The PacketLabs Team provides high quality deliverables, on schedule, at very reasonable costs. The Team takes the time to walk through technical findings / output and is always available to field queries and facilitate additional requests at short notice. Overall, I would strongly recommend PacketLabs to others looking for similar services.

Huge thanks to Chris, Brett, Julia and Denis for your work throughout the latest exercise - very much looking forward to continuing our valued partnership with PacketLabs going forward. Review collected by and hosted on G2.com.

MA
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Packetlabs?

They are communicative, thorough and generally pleasant to work with. Their professionalism and dedication to quality output puts them shoulder to shoulder with the competition. Review collected by and hosted on G2.com.

What do you dislike about Packetlabs?

I'd like to add something here for balance but honestly - there have been no negative interactions at all in the 6 months we've been working together. Review collected by and hosted on G2.com.

Recommendations to others considering Packetlabs:

If you're considering using one of the big three for pentesting - do yourself a favor, and get a comparative quote from PL. They will provide you with a deep dive of everything they will cover, and everyone that will be working on your project before they even start. Their processes and reporting are solid - you will not be disappointed. Review collected by and hosted on G2.com.

What problems is Packetlabs solving and how is that benefiting you?

We pentest all of our products and systems regularly, rotating vendors each time to ensure a broad perspective on findings. The diligence and quality of the work that PacketLabs have provided has given us renewed confidence in the security resilience of our products. Review collected by and hosted on G2.com.

SS
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Packetlabs?

They have the right staff with the right skills to be able to deliver the job. Their Project Management team has been professional enough to meet timelines, and have communication that helps with execution. Review collected by and hosted on G2.com.

What do you dislike about Packetlabs?

I wasn't able to find anything that I can write negatively about Packetlabs. I was going to write that they did not have a Customer Success Manager, but that's been resolved, and the reason I am writing this review is because I've been nudged by the CSM to write a review :) Review collected by and hosted on G2.com.

Recommendations to others considering Packetlabs:

I think you should defined your scope in advance, and hammer down the program before bringing them on; this will allow both parties to engage seamlessly. Review collected by and hosted on G2.com.

What problems is Packetlabs solving and how is that benefiting you?

Packetlabs has been able to professionally and seamlessly identify key security vulnerabilities in our environment; our experience with them has been fanstastic, they have been accommodative and been able to deliver on time. Review collected by and hosted on G2.com.

DS
IT Director
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Packetlabs?

The service was straightforward to set up. After a short scoping document, the Packetlabs team sat down with my team and walked us through the process. With just some minor effort on our part, we are able to get some fantastic insights into our own environment. Review collected by and hosted on G2.com.

What do you dislike about Packetlabs?

No major downsides when using Packetlabs. It is advisable that some testing be done after hours, to minimize any unintended disruptions. But that something to be considered for any test of this nature. Review collected by and hosted on G2.com.

Recommendations to others considering Packetlabs:

Our experience was great. Highly recommend including Packetlabs when considering vendors for conducting penetration testing. They were very qualified and easy to work with. Review collected by and hosted on G2.com.

What problems is Packetlabs solving and how is that benefiting you?

At our organization, we had not done any penetration testing in some time. After refreshing and updating much of our infrastructure, it was time to conduct a test and see how we were doing. Review collected by and hosted on G2.com.

Erlis F.
EF
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Packetlabs?

They are professional throughout, very collaborative and responsive to requests and needs, and the work is always thorough. Review collected by and hosted on G2.com.

What do you dislike about Packetlabs?

In the two times we have used them, there are no downsides that I can think of. Review collected by and hosted on G2.com.

What problems is Packetlabs solving and how is that benefiting you?

Packetlabs has conducted thorough penetration tests of our software platform, ensuring the safety of our clients' data. Review collected by and hosted on G2.com.

Charlene S.
CS
H
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
Describe the project or task Packetlabs helped with:

The proposal was both thorough and transparent; we had a clear understanding of what would be tested and the credentials of the testers, re-assuring us that working with PacketLabs was value-add. The initiative started on time and the testers were professional and communicated well with our technology team. The result report was easy to follow and insightful, with recommendations on risk exposure and remediation. We would definitely recommend working with PacketLabs. Review collected by and hosted on G2.com.

What do you like best about Packetlabs?

Very clear and thorough proposal with a final report that was easy to comprehend and remediate. Review collected by and hosted on G2.com.

What do you dislike about Packetlabs?

Nothing. We were very pleased with our experience. Review collected by and hosted on G2.com.

What problems is Packetlabs solving and how is that benefiting you?

We chose PacketLabs with our Penetration Testing and Vulnerability assessment leading into our SOC 2 audit. Review collected by and hosted on G2.com.

Verified User in Financial Services
GF
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Describe the project or task Packetlabs helped with:

We are a small fintech company with only five employees. We all have our unique areas of expertise, and there is minimal skill overlap. In that regard, no one in our team has any experiencce with system/network security or intrussion prevention and that is why we hired Packetlabs. Review collected by and hosted on G2.com.

What do you like best about Packetlabs?

From the first phone call to the tech interview and progress updates, they have demonstrated a complete understanding of our needs, are very proactive and responsive, and have clear communication. They have made me feel safe in delegating this sensitive aspect of our business. I know I'm in good hands! Review collected by and hosted on G2.com.

What do you dislike about Packetlabs?

So far, I do not have any dislikes or suggestions. Review collected by and hosted on G2.com.

Recommendations to others considering Packetlabs:

NA Review collected by and hosted on G2.com.

What problems is Packetlabs solving and how is that benefiting you?

We are getting a detailed analysis of the security of our systems and applications. I hope to learn what's working and what needs changing to have a more secure environment. Review collected by and hosted on G2.com.