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Their availability to work around deadlines and schedules and ad-hoc requests Review collected by and hosted on G2.com.
There is nothing I can think of right now, there service has been exceptional. Review collected by and hosted on G2.com.
19 out of 20 Total Reviews for Packetlabs
Overall Review Sentiment for Packetlabs
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The staff we've dealt with have been polite and helpful on every project we've had with them. Their results are also well reported and easy to follow. Review collected by and hosted on G2.com.
Nothing to criticize so far, they've been great. Review collected by and hosted on G2.com.
As per above..
From both a technical standpoint, as well as the overall end-to-end project management side, the PacketLabs Team are extremely professional and our overall experience has been highly satisfactory.
It’s clear that PacketLabs places a lot of emphasis on assembling its team with highly capable individuals. Also, the service offerings have been maturing over the years. The PacketLabs Team provides high quality deliverables, on schedule, at very reasonable costs. The Team takes the time to walk through technical findings / output and is always available to field queries and facilitate additional requests at short notice. Review collected by and hosted on G2.com.
N/A - the overall experience was highly satisfactory. Review collected by and hosted on G2.com.
They are communicative, thorough and generally pleasant to work with. Their professionalism and dedication to quality output puts them shoulder to shoulder with the competition. Review collected by and hosted on G2.com.
I'd like to add something here for balance but honestly - there have been no negative interactions at all in the 6 months we've been working together. Review collected by and hosted on G2.com.
They have the right staff with the right skills to be able to deliver the job. Their Project Management team has been professional enough to meet timelines, and have communication that helps with execution. Review collected by and hosted on G2.com.
I wasn't able to find anything that I can write negatively about Packetlabs. I was going to write that they did not have a Customer Success Manager, but that's been resolved, and the reason I am writing this review is because I've been nudged by the CSM to write a review :) Review collected by and hosted on G2.com.
The service was straightforward to set up. After a short scoping document, the Packetlabs team sat down with my team and walked us through the process. With just some minor effort on our part, we are able to get some fantastic insights into our own environment. Review collected by and hosted on G2.com.
No major downsides when using Packetlabs. It is advisable that some testing be done after hours, to minimize any unintended disruptions. But that something to be considered for any test of this nature. Review collected by and hosted on G2.com.
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They are professional throughout, very collaborative and responsive to requests and needs, and the work is always thorough. Review collected by and hosted on G2.com.
In the two times we have used them, there are no downsides that I can think of. Review collected by and hosted on G2.com.
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The proposal was both thorough and transparent; we had a clear understanding of what would be tested and the credentials of the testers, re-assuring us that working with PacketLabs was value-add. The initiative started on time and the testers were professional and communicated well with our technology team. The result report was easy to follow and insightful, with recommendations on risk exposure and remediation. We would definitely recommend working with PacketLabs. Review collected by and hosted on G2.com.
Very clear and thorough proposal with a final report that was easy to comprehend and remediate. Review collected by and hosted on G2.com.
We are a small fintech company with only five employees. We all have our unique areas of expertise, and there is minimal skill overlap. In that regard, no one in our team has any experiencce with system/network security or intrussion prevention and that is why we hired Packetlabs. Review collected by and hosted on G2.com.
From the first phone call to the tech interview and progress updates, they have demonstrated a complete understanding of our needs, are very proactive and responsive, and have clear communication. They have made me feel safe in delegating this sensitive aspect of our business. I know I'm in good hands! Review collected by and hosted on G2.com.