The G2 on OvationCXM

OvationCXM Overview

What is OvationCXM?

OvationCXM's Platform Streamlines Onboarding and Support Experiences OvationCXM is a customer experience management (CXM) platform that helps companies onboard and support customers faster with better information, reducing effort and cost. Without changing legacy systems. How It Works: Design and manage journeys: OvationCXM's no-code journey builder lets anyone create step-by-step journey flows with drag-and-drop ease. Internal and customer-facing. Ecosystem connectors allow you to include and then oversee even steps handled by outside vendors. Multi-product, multi-team onboarding and support journeys are simpler when everyone engaging with the shared customer work together with a single source of truth. Without changing legacy systems or requiring a single line of code. Create, customize and deploy journeys at scale. Then adjust them in minutes, using GenAI insights to optimize journey flows, learn next-best actions and surface technical knowledge that helps support teams to guide customers and troubleshoot issues dramatically faster. Why Enterprises Choose OvationCXM Customer-focused organizations in financial services, healthcare, and technology rely on OvationCXM to orchestrate unlimited, personalized customer experiences at scale. The Results: 📉 25% drop in operating expenses 💸 10% increase in revenue 😊 60% improvement in NPS scores Ready to revolutionize your customer journeys? Discover how seamless customer onboarding and support optimization can transform your business in months, not years. 👉 Learn more at OvationCXM.com.

OvationCXM Details

Discussions

OvationCXM Community

Languages Supported

German, English, French, Japanese, Spanish

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Product Description

OvationCXM's support platform transforms your agents into heroes without any extra work. It is built specifically for teams that support brick and mortar businesses so it has the tools, workflows, knowledge, and context to solve issues fast.

Seller Details

Seller

Boomtown

Year Founded

2014

HQ Location

Tiburon, CA

Twitter

@ovationcxm
2,332 Twitter followers

LinkedIn® Page

www.linkedin.com
131 employees on LinkedIn®

Overview Provided by:

Alan Finlay

Marketing Manager

Recent OvationCXM Reviews

12/3/2020

Ted K.Small-Business (50 or fewer emp.)

5.0 out of 5

"Broad platform that allows me to replace a number of other apps"

Boomtown is great. I love how it has everything we need in a single place. We use email, chat, and phone to help customers but also use chatbots, h...

11/16/2020

Daniel S.Mid-Market (51-1000 emp.)

4.5 out of 5

"Great response times, day to day support, adjusting jobs quickly and seamlessly"

Their day-to-day team is very responsive and always professional. They actively look for ways for us to improve our communication and ultimately th...

11/16/2020

Verified UserSmall-Business (50 or fewer emp.)

5.0 out of 5

"Thank you Boomtown!"

Boomtown has saved me and my sellers numerous times when it comes to tricky network setups and helping to push my accounts across the finish line (...

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OvationCXM Media

Pre-set criteria & automate urgent matters for escalation.

Gain holistic overviews of a customer's exact situation & history, with all relevant products & events noted.

Access a central repository of knowledge and information concerning customers, products, & histories.

Insight & control at every stage of a customer's onboarding process.

G2 reviews are authentic and verified.

Here's how.

Verified User in Financial Services

Small-Business(50 or fewer emp.)

Validated Reviewer

Review source: Organic

May 22, 2018

"The most useful software I've seen in decades!"

What do you like best about OvationCXM?

• Easy to use – simple interface

• Automation that actually helps

• Great onboarding and customer service whenever I need help

• Bots are awesome

• Easy multi-tasking

• Single queue makes it easy to manage all conversations

• Team chat makes it easy to work with vendors

• Easy pre-built integrations to other systems and good APIs

• Detailed reporting across team performance and ways to make operational improvements

• Nice not having to pay per user so the entire team can be on it and work together Review collected by and hosted on G2.com.

What do you dislike about OvationCXM?

• So many functions sometimes it’s hard to use them all, but once you learn it it’s great.

• The bot building interface takes a little bit to get used to it

• More flexibility in the platform would be nice (custom views, etc.)

• Reporting is robust, but I wish I had more control over it to create custom reports from scratch Review collected by and hosted on G2.com.

Recommendations to others considering OvationCXM:

Relay has made all the difference for our business! It's easy to use and its automation is very useful. Great onboarding and customer service whenever I need help. Review collected by and hosted on G2.com.

What problems is OvationCXM solving and how is that benefiting you?

• We use Relay as the single software to support all of our customers. Relay has allowed us to add chat and SMS for support while making it easier and faster to respond to everyone. We have been able to automate a lot of our easy daily questions with bots. Review collected by and hosted on G2.com.

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