Oracle Hospitality OPERA Property Management System Reviews & Product Details - Page 3

Opera Software is one of the best tools for hospitality management; with this software, you can monitor and follow the guest journey from the initial request to the final check out and even after checkout. Also, you can meet and exceed guests' desires and expectations; the software efficiently manages all these features. We were using this system for years and still meet our needs and fulfill guests' requests. The support team is helpful and goes the extra mile for your convenience. Reports in the opera system one of the significant advantages and added value; you can generate whatever information you need to assist in your operation, and also, you can customize notifications if required. Review collected by and hosted on G2.com.

The Only issue with the opera system that I had experienced the system in two different countries, and I found support team and prices vary from one country to another.

Even though they provide the same product with the same version, but the overall experience is positive. Review collected by and hosted on G2.com.

This system is able to handle all of the local and regulatory compliance requirements we need in our portfolio. Review collected by and hosted on G2.com.

While the product is fantastic, getting services from Oracle can be challenging and requires navigating though a lot of red tape to get in touch with the right team for service. Review collected by and hosted on G2.com.

It is a hotel school. This stable PMS is so vast that I have not seen any competitor products coming closer to it in functionality. Yet, the magic is, it can efficiently manage a hotel as small as 16 rooms to the world's largest chain hotels with thousands of rooms. Interconnectivity with third-party products, report accuracy, handling an individual reservation to massive allotment bookings, connecting multiple properties of a single chain or an owner to maximize revenue generation, I think Opera PMS stands out.

Each module within this PMS is very detailed, be it Guest Profile, Reservations, Front Office, Housekeeping, Account Receivable, Group Bookings, etc. And still, each hotel can customize every area to their standard or easy of use. Review collected by and hosted on G2.com.

Every country has a local office to handle the 1st level of customer support. Most of the time they sort out issues. But rarely, there are issues that need to be escalated to 2nd level of support which may be a regional office or Oracle. There will be some delays.

Like many users said here, the slowness or delay is not purely due to the product. Most of the time it is due to their hotel networks, server capacity, etc that can be sorted out by their IT Managers. Review collected by and hosted on G2.com.

The ease of use while processing my audit is wonderful. It is literally 3 clicks when everything has been processed properly for the day. I worked for motel 6 previously, compared to their proprietary software OPERA PMS it is a huge step up. Review collected by and hosted on G2.com.

The interface is dated and has so many screens that open over each other. It just needs a refreshed interface. Review collected by and hosted on G2.com.

I like the ease of use of this system. Generally all the functions that one needs to run the hotel are there. There have been few times where I feel I am completely unable to perform the functions of my job due to the lack of options within this software. I also find this program to be fast. The shortcut key options allow you to move around quickly in the program, and load times are generally low. The customizable options are great as well. After having issues with quickly seeing some guest information in the system, our IT manager aided in adding different reports to the program and adding different columns within certain screens. Review collected by and hosted on G2.com.

The user interface feels dated and somewhat unintuitive in the placement of items. A believe at least a visual overhaul is due. In addition the program can crash often leading to long guest waiting times. There have been instances of a propertywide crash that resulted in a complete inability to provide service. Review collected by and hosted on G2.com.

Opera is very comprehensive in its features and all the features one need to run a hotel from client reservation are available. This amazing tool is user friendly, and fast to work with such that customers dont have to wait long to be served. Review collected by and hosted on G2.com.

It sometimes load slowly thus making the process or reservation take long. Review collected by and hosted on G2.com.

I like that the program is standard, used it in many different counties, across different brands. Very user friendly Review collected by and hosted on G2.com.

I do not like that on the current version I am using, room status does not show Review collected by and hosted on G2.com.

Opera has been a foundational part of many hotels' success in serving guests. Compared to other property management systems available, Opera is one of the more detail-intensive property management systems. While this can make a steep learning curve, the amount of functionality and making sense of the data is one of the best. Very rarely in the nearly 7 years of experience with Opera have I come to place where it wasn't able to do something to better serve the guest. This product is quite comprehensive in its features and sheer amount of reports. Review collected by and hosted on G2.com.

In the not too distant past, Oracle bought the Opera PMS platform. While the functionality has been improving (such as better integration with outside web platforms), the amount of bug and glitches have also grown. We recently went through an upgrade that would be great but the amount of problems it has created (on things that used to work great) has me regreting updating the system. Review collected by and hosted on G2.com.

This system is a next generation system. Some pms systems seem to translate directly from old school pen and paper but Opera creates its own system and encompasses what hotel professionals need today. It also integrates within your property and brand and can communicate with other systems to make your life easier. Review collected by and hosted on G2.com.

I don't dislike anything about it really. If I had to be picky I could say that it could boot up a little faster, but that's just grasping at straws. Review collected by and hosted on G2.com.

User friendly interface that had been perfected over the years. I have one platform to run different reports, and all essential informations that front desk is providing in regards to guest preferences. Review collected by and hosted on G2.com.

Having to retype my credentials each time. Sometimes it get slow to start with but this could be due to internal internet slowdown. Review collected by and hosted on G2.com.