Oracle Hospitality OPERA Property Management System Reviews & Product Details

Opera is an excellent suite for hotel management, covering all the essential activities that a PMS should handle. In some cases, it goes above and beyond by offering additional features that other PMSs either consider nice-to-have or do not include at all Review collected by and hosted on G2.com.

Everything works well until you need support. You have to use their ticket system, which takes too long to respond, even for priority 1 issues. I've had tickets go unanswered for over a week. There's no way to escalate incidents or contact someone directly. Sadly, it feels like our organization is just another number to them. Review collected by and hosted on G2.com.

Opera is the most suitable and easy to use software that is available nowadays for handling large hospitality businesses Review collected by and hosted on G2.com.

It's too costly than other PMS's available in market Review collected by and hosted on G2.com.

Some of the most helpful features of OPERA PMS include:

Reservation Management: Allows for easy creation and management of reservations, including the ability to check availability and rates in real-time.

Guest Management: Provides access to guest information, including contact and billing details, as well as the ability to store notes and preferences for repeat guests.

Room Management: Allows for real-time updates of room status, including housekeeping and maintenance requests, as well as the ability to assign rooms and view floor plans.

Front Desk Management: Provides tools for managing check-ins and check-outs, including the ability to process payments and handle special requests.

Reporting: Offers a variety of reports, such as occupancy and revenue reports, to help hotels track and analyze their performance.

Integrations: OPERA PMS can integrate with other systems such as revenue management, sales and catering, and online booking systems.

Mobile Access: allows the staff to access the system from mobile devices and update the information in real-time.

Automation: Many routine tasks such as billing, guest communication, and inventory management can be automated with the use of this software.

These features allow hotels to manage their operations more efficiently and provide a better experience for guests. Review collected by and hosted on G2.com.

Complexity: Some users may find the software to be complex and difficult to navigate, especially for those who are not familiar with PMS systems.

High Cost: The software can be expensive, especially for small hotels and independent properties.

Limited Customization: Some users have reported that the software is difficult to customize to specific needs and workflows, which can limit its effectiveness for certain types of properties.

Technical Support: Some users have reported issues with getting timely technical support or difficulty reaching a customer service representative.

Integration Issues: Some users have reported issues with integrating the software with other systems, such as accounting software or payment processors.

Limited scalability: the software may not be suitable for large properties that have many rooms and need to manage a large number of guests. Review collected by and hosted on G2.com.

Its easy to use, smart and optimize you to learn all details of the program. You can easly keep follow duties on use. Your reportings are easy to get and open to develop yourself. Review collected by and hosted on G2.com.

The think is you should upgrade the program for use all options professional. Your company should pay it but owners they dont want to pay more for a upper level of opera. Review collected by and hosted on G2.com.

User friendly interface, quick implementation, Add value to our management skills and improvement for our yearly achievement aims. Our team had many great feedbacks regarding your system implementation Review collected by and hosted on G2.com.

Nothing I would say to not working well. I strongly advise you ask more feedbacks and more frequently inquire queries from users directly. It will give us more positive improvements in the future Review collected by and hosted on G2.com.

Its very user friendly and everything is available right in front of you. Very user friendly and easy to explain to newer users Review collected by and hosted on G2.com.

Its a little but laggy and slow sometimes. Review collected by and hosted on G2.com.

It saves time and helps you to generate high revenue, easines in using the product. You can handle whole hotel operations in single product. This is a monopoly product. Review collected by and hosted on G2.com.

One and only problem found is the support from the oracle on escalations. If any issues escalated they come back to us as bug instead of fixing the issue. Opera mobile.. Review collected by and hosted on G2.com.

1. This can be used across different countries.

2. And across different brands.

3. Better detail intensive property management system as compared to other systems available.

4. User friendly interface along with a good PMS. Review collected by and hosted on G2.com.

1. The website can be a bit laggy during low connectivity.

2. Unable to make multiple reservations or not being able to change names through add on option .

3. Customer service takes time to respond. Review collected by and hosted on G2.com.

Preferences and guest history which help in future booking in acknowledge the guest needs. Review collected by and hosted on G2.com.

It's really advanced system everything is good except the reports takes some times which makes the work slow a little bit. Review collected by and hosted on G2.com.

The history of each guest with the update of the feedback, easy traking and make the guest staisfy before arrrivaing Review collected by and hosted on G2.com.

changing the password every short time, require to marge and add more detailed like give an opition to the guest to place hius feedback on tablet at Reception Review collected by and hosted on G2.com.