Oracle EBS CRM Pros and Cons

Oracle EBS CRM is an extensive product solution for the interaction with customers and provides numerous capabilities. It synchronizes well with our current Oracle EBS ERP system and becomes the focal system of managing customer information, leads, and opportunities. Review collected by and hosted on G2.com.

It is quite frustrating to work with it, because its user interface is quite outdated compared to present day CRM systems. It is not very easy to wade through it and this complexity can slow down usage and subsequently the entire system. Review collected by and hosted on G2.com.

It helps have good relationship with customers Review collected by and hosted on G2.com.

It can be more efficient at the moment you use it Review collected by and hosted on G2.com.

Its very fast and easy to upload data. Its security level is high. Review collected by and hosted on G2.com.

Should have itself admin panel so we can directly add data. Review collected by and hosted on G2.com.

The most valuable aspect was its comprehensive sales management suite. From streamlined lead and opportunity tracking to detailed customer interaction records, it kept me organized and focused on closing deals.

Overall, Oracle EBS CRM's robust functionalities, strong integrations, and data-driven approach helped me excel as a sales officer at Yes Bank. Review collected by and hosted on G2.com.

I didn't experience major technical issues, some colleagues mentioned occasional system lags or bugs, particularly during peak usage times. Improved platform stability would ensure smoother workflows and minimize disruptions. Review collected by and hosted on G2.com.

A lot of information regarding Vendor can be stored at one place

Can be used for multiple countries

Tax Management becomes easy with this Review collected by and hosted on G2.com.

Little complicated to use and it has lot of entries and quite confusing. Review collected by and hosted on G2.com.

oracle ebs enables organization to make better decision. and also help to increase performance. It also provide Project managemnt tools including planning, budgeting and resource managemnet. basically it is a ERP system. Review collected by and hosted on G2.com.

the main reason is this softare may be expensive, so everyone may not afford. its feature may be vast, so need proper training. i can say for small company not very user friendly and high maintanance also. Review collected by and hosted on G2.com.

Oracle EBS has a wide range of functionality including CRM, HR, and so on. The integration between applications is a great also for EBS CR and also it has strong customer data integration capabilities. The software boosts sales productivity and made the management of customers much easier. Review collected by and hosted on G2.com.

As is the case with Oracle products, customization is quite difficult, and it is not easy to get out of the out-of-the-box solution. It would be helpful if it could customize in a more flexible structure without using Java and HTML Review collected by and hosted on G2.com.

To process invoice batches mostly in Credit Memos Review collected by and hosted on G2.com.

None so far. I enjoyed using Oracle EBS CRM Review collected by and hosted on G2.com.

Oracle EBS CRM is valuable because it offers comprehensive customer management, sales and opportunity management, marketing automation, service and support capabilities, integration with other EBS modules, customization options, scalability, and enterprise-level support. Review collected by and hosted on G2.com.

some common areas where Oracle EBS CRM may be considered less useful include its user interface being complex and not user-friendly, limited customization and flexibility compared to other CRM solutions, challenges with integration into existing systems, reporting and analytics features being perceived as limited, and the mobile experience being less convenient. However, the usefulness of Oracle EBS CRM can vary depending on individual needs and requirements. Review collected by and hosted on G2.com.

The interface of Oracle EBS CRM is very simple and easy to implement as compare to others and the linking of pages or tables are quite simple. Review collected by and hosted on G2.com.

Sometimes performance issue occurs while integrating with other tools and some important features are missing Review collected by and hosted on G2.com.