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230 Oracle EBS CRM Reviews

3.9 out of 5
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230 Oracle EBS CRM Reviews
3.9 out of 5
230 Oracle EBS CRM Reviews
3.9 out of 5

Oracle EBS CRM Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Oracle EBS CRMQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Larry S.
LS
Senior Manager
Information Technology and Services
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Oracle EBS CRM?

It has a full feature set to met any manufacturing requirement for business. Review collected by and hosted on G2.com.

What do you dislike about Oracle EBS CRM?

As the applications evolved it has become possible to do the same thing many ways and it leads to user confusion. Review collected by and hosted on G2.com.

Verified User in Management Consulting
CM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Oracle EBS CRM?

they have simplified their steps for entering data and hours. Review collected by and hosted on G2.com.

What do you dislike about Oracle EBS CRM?

There are a lot of steps in order to get any project or submission started. Review collected by and hosted on G2.com.

Verified User in Chemicals
AC
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Oracle EBS CRM?

I like using to review items and purchasing Review collected by and hosted on G2.com.

What do you dislike about Oracle EBS CRM?

Won’t progress is you put space between discripecton Review collected by and hosted on G2.com.

Verified User in Retail
UR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Oracle EBS CRM?

I like that Oracle platform is easy to use. Oracle also offers a comprehensive management tool package which fit my needs. It has helped me decrease my costs and increase performance more than any software I've used previously. I highly recommend this service. Review collected by and hosted on G2.com.

What do you dislike about Oracle EBS CRM?

There are many bugs that exist within the framework. For example, clicking the wrong boxes can mess up hotkeys. I end up wasting time and having to restart the application.

O Review collected by and hosted on G2.com.

Verified User in Oil & Energy
UO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Oracle EBS CRM?

keeping track of resources, recording customer interactions, and calendar Review collected by and hosted on G2.com.

What do you dislike about Oracle EBS CRM?

training needed to use the tool most effectively Review collected by and hosted on G2.com.

Verified User in Civic & Social Organization
UC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Oracle EBS CRM?

I enjoyed the ease of use for this CRM. Review collected by and hosted on G2.com.

What do you dislike about Oracle EBS CRM?

I disliked that we had to purchase each part of it separatly. Review collected by and hosted on G2.com.

Verified User in Higher Education
EH
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Oracle EBS CRM?

Ability to customize and re-name fields to those that matter most for our business Review collected by and hosted on G2.com.

What do you dislike about Oracle EBS CRM?

Very complicated to get the customization "right" (we ended up hiring a vendor to support) Review collected by and hosted on G2.com.

Yifei L.
YL
Technical Analyst
Telecommunications
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Oracle EBS CRM?

feature rich that covers everything needed for a crm software Review collected by and hosted on G2.com.

What do you dislike about Oracle EBS CRM?

interface needs trimming, lots of unnecessary window changes Review collected by and hosted on G2.com.

Verified User in Computer Software
CC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Oracle EBS CRM?

It is extensive in it's scope of different areas Review collected by and hosted on G2.com.

What do you dislike about Oracle EBS CRM?

The old technological stack and the need to pay to use SOAP Services since 12.2 which was free before Review collected by and hosted on G2.com.

Verified User in Internet
UI
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Oracle EBS CRM?

I love that everything is very systematic. It's very easy to keep track of what you're doing. We use the product daily and it was simple to learn within 2-3 days with ease. Before using the program I had no prior experience with it, but now it has become second nature and I can navigate with ease. Review collected by and hosted on G2.com.

What do you dislike about Oracle EBS CRM?

I dislike how clicking the wrong boxes can mess up your hotkeys and you must exit the window to fix the issue. If you're this can be fixed the product will be better by tenfold. Hopefully this is something that can be addressed in the near future. Review collected by and hosted on G2.com.