OpenText Service Management Automation X (SMAX) Reviews & Product Details

The continuous updates and integration with cloud services are good. The support use some improvement. Overall its the choice in the market. Review collected by and hosted on G2.com.

This limits developers from utilizing their skills and customizing options as needed. Thses are compromises during the development process. Review collected by and hosted on G2.com.

SRC provides a knowledge base and helpful KB articles. The integration of the product with cloud services is good. It keeps getting better with updates. Review collected by and hosted on G2.com.

Application Development, Test, & Delivery falls short is its integration capabilities. This leads to inefficiencies. Review collected by and hosted on G2.com.

Application Development, Test, & Delivery is easy to use. Saves time, improves accuracy Review collected by and hosted on G2.com.

As of now, there are no downsides to mention because of the limitation of the use. Review collected by and hosted on G2.com.

Easy in use, It helps in enhanced user experience, hence helps in multiple type of testing. Review collected by and hosted on G2.com.

I myself nothing dislike about developement, test & delivery Review collected by and hosted on G2.com.

User-friendly UI with clear service category tags to make navigation easier. The FAQs are very helpful for resolving common queries without waiting for ticket processing. Review collected by and hosted on G2.com.

There is no reminder/ renotify button for tickets that do not get responded to on time. Auto escalation of unattended service requests unclear. Change priority level from low to high option not available Review collected by and hosted on G2.com.

It's simple to learn and use. Again the simplicity for users to use product. Review collected by and hosted on G2.com.

None. As MicroFocus provides a complete enterprize ITOM end to end. Review collected by and hosted on G2.com.

Micro Focus Service Management Automation X (SMAX) helps in creating and resolving tickets quickly with screenshot feature and creating incident automatically and assign it to ServiceDesk, hence removing manual work of trackling and assigning. It also helps groupgin common incident areas and giving insights to tackle them to reduce common issues. Review collected by and hosted on G2.com.

Configuration and training through Micro Focus Service Management Automation X (SMAX) for ticket categorization needs effort. There can be industry-specific solutions for common problems. Review collected by and hosted on G2.com.

The codeless feature allows you to enhance and develop your IT /Non-IT processes.

It shipped with ITIL-aligned practices.

Serve Better as ESM Review collected by and hosted on G2.com.

We see still yet more to come with the product enhacments and Idea's. That Good Thing is Microfocus always listen and act on that. Review collected by and hosted on G2.com.

Service Management Automation, helps to simplify and optimize customer service, has a self-service module with which users can experience more agile management by having a live chat to solve minor incidents, and it is also possible to generate tickets for customer service. site which decongests the hotlines and allows to process requests more quickly. Review collected by and hosted on G2.com.

At the moment there have been no negative circumstances or events with the use of the tool, on the contrary, both the user and the technical team are satisfied with its performance. Review collected by and hosted on G2.com.