[ OpenTex... Reviews ](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) [ OpenTex... Reviews ](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) # OpenText Service Management Automation X (SMAX) Pricing Overview [Editedit](https://my.g2.com/opentext-service-management-automation-x-smax/pricings) Free Trial ## OpenText Service Management Automation X (SMAX) Pricing Key Insights Last updated on Apr 09, 2026 * * * OpenText Service Management Automation X (SMAX) offers a **free trial**. Information about OpenText Service Management Automation X (SMAX) pricing, plan availability, and costs is not listed on G2 by the vendor. Buyers typically need to engage directly with the vendor to understand pricing options. Final cost negotiations to purchase OpenText Service Management Automation X (SMAX) must be conducted with the seller. * * * Rated 4.2 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Enterprise $$$$ ##### 17% more expensive than the avg. Service Desk product [Read Enterprise Reviews](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews?filters%5Bcompany_segment%5D%5B%5D=181) Perpetual and term-based licensing is available, and customers can choose between named-user and concurrent user licenses, without limits for self-service and approver-users. Pricing information for OpenText Service Management Automation X (SMAX) is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase OpenText Service Management Automation X (SMAX) must be conducted with the seller. Pricing information was last updated on March 31, 2020 Show More ## Pricing Insights Averages based on real user reviews. ### Time to Implement 8 months ### Return on Investment 19 months ### Perceived Cost $$$$$ ## Top-Rated Alternatives [ ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,931) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") Jira Service Management 4.3/5(989) ](https://www.g2.com/products/jira-service-management/reviews) [ ![BMC Helix ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/f8244df9cd34374cbf1e821e6c80ed9f/bmc-software-bmc-helix-itsm.svg "BMC Helix ITSM") BMC Helix ITSM 3.7/5(296) ](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) [ View All Alternatives ](https://www.g2.com/products/opentext-service-management-automation-x-smax/competitors/alternatives) ## OpenText Service Management Automation X (SMAX) Alternatives Pricing The following is a quick overview of editions offered by other [Service Desk Software](https://www.g2.com/categories/service-desk) | ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png) [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) ##### Free | 0/agent/month | For small teams starting with a service desk. Up to 3 agents for free. | | ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/small_square/small_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg) [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) ##### Standard Edition help desk module | Starts at $1195 (For 10 technicians annually) | The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions! - Self service portal - Incident management - Active Directory integration - LDAP integration - SLA management - Knowledge base - Multi-site support - Help desk reports [Show More](javascript:void(0);) | | ![Freshservice](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png) [Freshservice](https://www.g2.com/products/freshservice/reviews) ##### STARTER | $19.00 | For getting started - Incident Management - Knowledge Base - Self Service Portal - SLA Management - Workflow Automator - Orchestration - Access Controls Starter - Analytics Starter - Multiple Portal Languages - Custom SSL - Marketplace Apps - Mobile Apps - 1000 Orchestration transactions/mo/account [Show More](javascript:void(0);) | Various alternatives pricing & plans Free Trial Pricing information for the above various OpenText Service Management Automation X (SMAX) alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. OpenText Service Management Automation X (SMAX) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(989) [ Compare Now ](https://www.g2.com/compare/jira-service-management-vs-opentext-service-management-automation-x-smax) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5cdc7578c5863d7282f633ee8d335149/bmc-software-bmc-helix-itsm.png "Product Avatar Image") BMC Helix ITSM 3.7/5(296) [ Compare Now ](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-opentext-service-management-automation-x-smax) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d37e8b26a37a89c8c11df56761f5da8/ca-service-desk-manager.png "Product Avatar Image") Clarity SM 4.2/5(20) [ Compare Now ](https://www.g2.com/compare/ca-service-desk-manager-vs-opentext-service-management-automation-x-smax) ##### Categories on G2 [ IT Service Management (ITSM) Tools ](https://www.g2.com/categories/it-service-management-itsm-tools)[ Service Desk ](https://www.g2.com/categories/service-desk) ##### Explore More [ Which disk cleanup platforms combine registry repair, cache clearing, and startup optimization in a single interface? ](https://www.g2.com/discussions/which-disk-cleanup-platforms-combine-registry-repair-cache-clearing-and-startup-optimization-in-a-single-interface%20)[ Which CAD viewers offer cloud-based viewing that eliminates software installation friction and enables instant collaboration with outside partners? ](https://www.g2.com/discussions/which-cad-viewers-offer-cloud-based-viewing-that-eliminates-software-installation-friction-and-enables-instant-collaboration-with-outside-partners)[ Which influencer marketing tool is most effective ](https://www.g2.com/discussions/which-influencer-marketing-tool-is-most-effective) [ Which ethics and compliance training tools work for a company with under 300 employees that needs proper compliance coverage without an enterprise LMS budget? ](https://www.g2.com/discussions/which-ethics-and-compliance-training-tools-work-for-a-company-with-under-300-employees-that-needs-proper-compliance-coverage-without-an-enterprise-lms-budget)[ Is a dedicated partner ecosystem platform worth it for a B2B SaaS company with fewer than 50 active partners? ](https://www.g2.com/discussions/is-a-dedicated-partner-ecosystem-platform-worth-it-for-a-b2b-saas-company-with-fewer-than-50-active-partners)[ Pros and Cons Details ](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews?qs=pros-and-cons) Show More [ Which disk cleanup platforms combine registry repair, cache clearing, and startup optimization in a single interface? ](https://www.g2.com/discussions/which-disk-cleanup-platforms-combine-registry-repair-cache-clearing-and-startup-optimization-in-a-single-interface%20)[ Which CAD viewers offer cloud-based viewing that eliminates software installation friction and enables instant collaboration with outside partners? ](https://www.g2.com/discussions/which-cad-viewers-offer-cloud-based-viewing-that-eliminates-software-installation-friction-and-enables-instant-collaboration-with-outside-partners)[ Which influencer marketing tool is most effective ](https://www.g2.com/discussions/which-influencer-marketing-tool-is-most-effective) [ Which ethics and compliance training tools work for a company with under 300 employees that needs proper compliance coverage without an enterprise LMS budget? ](https://www.g2.com/discussions/which-ethics-and-compliance-training-tools-work-for-a-company-with-under-300-employees-that-needs-proper-compliance-coverage-without-an-enterprise-lms-budget)[ Is a dedicated partner ecosystem platform worth it for a B2B SaaS company with fewer than 50 active partners? ](https://www.g2.com/discussions/is-a-dedicated-partner-ecosystem-platform-worth-it-for-a-b2b-saas-company-with-fewer-than-50-active-partners)[ Pros and Cons Details ](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews?qs=pros-and-cons)