OpenText RightFax Pros and Cons

The service was fine when we had it. The service was no longer needed when we switched EHR systems. Review collected by and hosted on G2.com.

There are several issues that we encountered throughout our time with OpenText RightFax. It was impossible to get clear communication and responses. We did not know who our account contact was so we spent lots of time emailing other individuals without success. When it came time to close our account, they continued to bill us in error. They have been unreasonable and unresponsive in order to get the issues resolved. Beware that you may be billed and unable to contest the incorrect billing practices. Review collected by and hosted on G2.com.

I think user experience is really good on the platform it is very friendly to end user and the real time updating of the progress bar. Review collected by and hosted on G2.com.

Not dislike, but just adding the ux design to a modern concept would be better Review collected by and hosted on G2.com.

One of the best product for paperless fax that can be seamlessly integrated with digital and traditional analog fax machines and VOIP. Used this product extensively for handling high volume of incoming and outgoing faxes. Paper faxes converted to electronic documents can be easily ingested into various business processes managed in enterprise applications like OpenText Content Server, OpenText Archive Center, IBM FileNet, IBM Lotus Notes, Microsoft Exchange Server etc. Review collected by and hosted on G2.com.

Not so widely used, hence you may find difficulties in finding enough documentation and sometimes finding the proper support from vendor. Review collected by and hosted on G2.com.

Modern & Legacy integration. Systems Contact Review collected by and hosted on G2.com.

Nothing right now , i didnt found any error Review collected by and hosted on G2.com.

RightFax just works, it's very flexible in its feature set and is compatible with most business needs. Our users have easily picked up the software with little to no training, and administrating the software is very hands-off after the initial setup. Review collected by and hosted on G2.com.

As with many software vendors, their support is less than stellar. On multiple occasions, we have seen closed tickets or lack of response to tickets being opened. Review collected by and hosted on G2.com.

The simplicity of clicking print and picking the RightFax printer is great. You no longer need to go to the fax machine, punch in the correct numbers and then hope it gets to the right place. With rightfax you can check to see what the status of the fax is throughout the whole process. Review collected by and hosted on G2.com.

There is not really anything I do no like about it. Sometimes I have to restart the print spooler on services to get it to go, but I believe that is an Windows issue. Review collected by and hosted on G2.com.

Ease of implementation and high level of support. Review collected by and hosted on G2.com.

We have zero issues with the software. The implementation went smoothly and we have not had any outages. Review collected by and hosted on G2.com.

It is very user friendly and it makes faxing very easy. We can also add it to our large fax machine and we can fax right from there. Review collected by and hosted on G2.com.

It does not like to send faxes all the time, and will get conversion errors. Review collected by and hosted on G2.com.

Reliable & Secure cloud based faxing solution. Review collected by and hosted on G2.com.

Delegation Management is difficult without purchasing an additional module which in my opinion, should be included in purchasing the RightFax product. Review collected by and hosted on G2.com.

I like that there are plenty of options to sort and classify faxes. It is easy to receive, view and send faxes. Review collected by and hosted on G2.com.

I wish there was an easier way to route a fax back to the original sender with a note. It would also be nice if there was a pop-up or some sort of indication when a new fax was received. Review collected by and hosted on G2.com.