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53 OpenReel Reviews
Overall Review Sentiment for OpenReel
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The customer service, training opportunities, and support materials have been a highlight for me. Every team member I've worked with has been extremely helpful during my time with OpenReel.
The OpenReel software itself was easy to learn and use. Within a week, our team was able to start using it in our productions. This meant we were able to stay within a tight deadline for our marketing initiatives.
Being able to capture the highest quality file from a phone or device has been huge. It's meant that our productions in a remote setting could have the polish that we were struggling with prior to using OpenReel. This also gave us more flexibility in editing, as we were able to capture many moments in 4K if we were using a new iPhone with a subject. Review collected by and hosted on G2.com.
I'm eager for us to be brought into OpenReel 2.0. Many of the updates in the new version are solutions to the parts that I dislike about the current version. Right now, I'd say the way you can't bulk download or organize by projects in the current version is my biggest complaint. Review collected by and hosted on G2.com.
I have extensive film production experience, so I found OpenReel highly intuitive to use. Moreover, it provides all that's needed to produce quality corporate remote videos. Now, what it genuinely phenomenal about OpenReel is how easy the tool is for a participant who has absolutely no experience as a subject of a filming session. They receive an email from OpenReel with an embedded link, they follow the easy prompts and that's it! From the participant's perspective, using their webcam or smartphone is so straightforward. And the feedback I have received hasonly been positive. And the suport team is fantastic. Review collected by and hosted on G2.com.
I have not experienced any downside whatsoever with OpenReel. Review collected by and hosted on G2.com.
The 1080P or even 4K video quality of a subject's camera or iPad has been a life-saving, game changer to record executives KO else and even our patient stories. Review collected by and hosted on G2.com.
The gain on the audio when recording with a external microphone, trying to have an actual conversation with the subject and not being able to use the first three to five seconds of audio makes it not practical. Second item that needs help is the teleprompter feature, having exact speed setting would be great rather than just sliding back and forth without actual control of timing. Review collected by and hosted on G2.com.
I can't find anything out there that records as nice as OpenReel with a teleprompter. The teleprompter was the biggest selling point for our leadership. They love using OpenReel and request it for their shoots. It makes them look good and sound good with clean audio & teleprompter. Even without use of the teleprompter, the quality can't be beat.
Quality -- Doing 4K interviews and staff messages during COVID-19 was amazing! OpenReel allows the director to take over control of the iPhone's camera. You can set record qualilty, focus, exposure, and white balance. OpenReel records in the iPhone that is recording using the OR Capture app, so even if the signal breaks up, it is uploaded with full quality depending on iPhone setting. We get great lighting results using a light ring!
Audio - OR suggested buying a "PoP voice Professional Lavalier Lapel Microphone Omnidirectional Condenser Mic for iPhone" from Amazon for $14. I was skeptical. But that quality has been so much better than not going with a mic. It's a tad overmodulated, but it can be fixed in post. Best part, I recently recorded an interview outside with a mower within 10 yards of the subject, the mower didn't exist on the audio. The iPhone and that mic got rid of the mower.
Overall - OpenReel is the best solution I've found and would highly recommend it. It gives you a peace of mind the the video and audio is being captured no matter what the livestream looks like. I once recorded an important interview and the livestream was so bad, I couldn't see or hear the subject. We used Zoom for the questions. I just guessed at setting the AE and AF. When we downloaded the video files later, everything was 100% and we couldn't have been happier.
Technical support is really good and they know their stuff. They have a 50/50 record of getting back to me during a shoot. Review collected by and hosted on G2.com.
Price - OpenReel is really expensive. We purchased a suggested package for far too much, and we were never told that the time bought would expire. Buyer beware! Use it or lose it. We learned the hard way. I would suggest buying low and increasing over time. Also, must pay more to use service overseas.
Clunky UI - It just takes a lot of experience to get the hang of what works and what doesn't. Can't manually control iPhone exposure, but it shows you can. When you set AE (auto exposure), it doesn't lock it in on its own. If you lock it, the next time you go to set it, it unlocks the AE and if you forget to lock it, it drifts. Focus works fine. If you don't manually set white balance, it will drift the entire time (you MUST remember to manually set WB).
Almost unusable teleprompter - The teleprompter takes a long time to get a hang of, most never do. It's a great tool...but teleprompter control is extremely jittery. The recording iPhone needs to be hooked up to make most changes with the teleprompter (font size, white/black background, etc.). This was the biggest selling point for our leadership, but the behind-the-scenes is tedious.
No "Do Not Disturb" option - People who use their phones to record need to figure out how to turn their phones to "Do Not Disturb" or they get texts, phones calls, emails, etc. It would be nice if the OR Capture had an option for that. Review collected by and hosted on G2.com.
The level of support from purchase through implementation is exceptional. It's a surprisingly simple and easy to use, and the inevitable surprises in a project are easily handled by knowledgeable support staff. Moreover, they are so collaborative and responsive they get to the root of an issue- not just offer a band-aide. Review collected by and hosted on G2.com.
It solves the need for remote production at a low cost, so initially, we had to "settle" on things not being the same as in-person. Ultimately they continually refine the offer to address shortcomings (e.g., teleprompter functions) - so there are no shortcomings! Review collected by and hosted on G2.com.
OpenReel Capture provided an essential service during the pandemic lockdowns and creates new opportunities for how we conduct business moving forward. The idea is solid and the technology is improving to match our needs. Something for me that sets apart this company from other remote capture solutions is the people on staff and how responsive they have been. The ability to capture high quality interviews with subjects wherever they are is opening up a whole new world of possibilities. Review collected by and hosted on G2.com.
There was a little bit of a learning curve with getting up and running. I have so many ideas on what I would like this platform to do and not everything on my wishlist is possible just yet. I am excited to see some of the new 2.0 features being discussed in action. Review collected by and hosted on G2.com.
The quality of the captured video and audio is very high. I've been using OpenReel for several years and I'm still sometimes stunned at what I'm able to capture with the system. Review collected by and hosted on G2.com.
If I was still working with 1.0, I'd tell you that file handling, the teleprompter, and communications needed work, but all of these have been addressed in 2.0. Review collected by and hosted on G2.com.
Uses full video quality of iPhone and does not require going to a location Review collected by and hosted on G2.com.
Now that the audio issues have been fixed, there are very few things I dislike about this platform. Review collected by and hosted on G2.com.
