Top Rated OpenGov Permitting & Licensing Alternatives
20 OpenGov Permitting & Licensing Reviews
Overall Review Sentiment for OpenGov Permitting & Licensing
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Permit review workflows and flexibility in creating applications. Review collected by and hosted on G2.com.
Scheduling module could allow for times to be blocked for breaks, vacations, etc. Review collected by and hosted on G2.com.
I can customize my work flow and get assistance in a reasonable time if I get stuck. Review collected by and hosted on G2.com.
Some of the workflow options can be limiting, but they are working on changing that Review collected by and hosted on G2.com.
The easy capability of the software and ease of access Review collected by and hosted on G2.com.
nothing except when they make changes to the software Review collected by and hosted on G2.com.
I like the convenience of OpenGov and the access to be able to change/adjust immediately. Review collected by and hosted on G2.com.
There are a lot of glitches. The biggest issue I've seen would be multiple breakdowns for one address. I have to click on multiple links to see all of the permits applied for, for only one address. Review collected by and hosted on G2.com.
We use ViewPoint to permit special events, photo/film shoots, and camping events in a small mountain town (population ~6,000). I love the fact that this program has streamlined our timing on applications and permits by a large margin. I also really appreciate having a support team online and available every day and they are always very quick to respond. Review collected by and hosted on G2.com.
We are still fairly new to the program, so most of our issues can be solved after asking a quick question to support. Right now the one thing I would like to see is the ability for an applicant to electronically sign a document that is sent to them at the end of the application process. Review collected by and hosted on G2.com.
ViewPermit base product. Flexibility and configuration ability with product.
View Inspect product.
Reporting capability. Review collected by and hosted on G2.com.
1. Enhancement acceptance and ability to meet new needs (beyond configuration capability)
2. Other than Inspection Services permits of building, electrical, gas, mechanical and plumbing many permits/licenses in the Online Permit Center have bugs/ issues and cannot be used. It has taken 2 + years to get several Fire Permits to run successfully and debugged. Many issues are with default values and editing of input data. Many data field are not appropriate for the specific permits and the required/ not-required data fields are not setup for all permit types or for all screen fields. Custom data fields are not available for all permit/ license types. We need configuration setting to manager both availability for new permits and renewal of existing permits. We need configuration setting to ignore licenses for renewal for a specific date or before. Express permits do not have correct expiration dates in OPC (default to entry date not the specific configured expiration date) Many customer what more permits/ license to be support online but these issues stop this from happening.
3. Communication. Release changes. Only recently has the release notes come out before the actual release date. This should happen at all times. No release notes are provided for small fixes but are needed. Example:. only recently did we become aware of Inspector assigned capability for Fire Permits. Communication of contract expiration dates and new fees only appear near end date. Municipalities have budgets that are set 6 or 12 months before. Communicate License renewal and fee changes earlier in the process. Review collected by and hosted on G2.com.
Ability to enter permits online. The software allows us to have a primarily all digital solution to our permitting needs Review collected by and hosted on G2.com.
Could not tackle complex queries, could not mark up plans directly related to the permit, some of the fee structure is missing components. Permits of different types cannot be linked to each other even if they are related. Review collected by and hosted on G2.com.
Very good product, great price for small to medium jurisdictions who can not afford a fully customizable product. Good project management function, and easy to create new permit types, reports, etc. Review collected by and hosted on G2.com.
The primary desktop screen is too busy and can not be manipulated or altered to only include the fields you need. The text is also too small. Also do not like the outside "report builder" program that is used to create forms, letters, etc.; it is extremely difficult to use. Review collected by and hosted on G2.com.
The "Workflow" construct is intuitive and very functional when designing. Review collected by and hosted on G2.com.
When assigning multiple people overlapping authority on the same workflow item, it generally pick one or the other not both. Review collected by and hosted on G2.com.
