OpenCRM Pros and Cons

challenge of the era is to maintain customer data and create a positive relation. opencrm is the tool which plays a great role between customer and the company. we have to analyse the customer requirements and the behaviour towards the company. opencrm maintain this. Review collected by and hosted on G2.com.

costing of opencrm,boring gui, graph analysis should be there Review collected by and hosted on G2.com.

Everything just works without problems. The best Review collected by and hosted on G2.com.

Nothing everything just works and GUI is clear Review collected by and hosted on G2.com.

How customisable the system is. OpenCRM have a LOT of features, which is fantastic. Naturally though, we don't use everything... so it's great that we can customise the dashboard, data, reporting etc. to easily access exactly what information that we need.

It's also worth mentioning here that the knowledgebase & support are both excellent. OpenCRM does a LOT of things, and when tinkering with a new feature, there is always documentation there for guidance. And in the rare occasion that isn't enough, the phone / ticket support are great too. Review collected by and hosted on G2.com.

The only thing I can think of that could be improved is that the user interface is a little outdated. It doesn't impact upon functionality and the value we get from it, but it could be nicer & more modern to look at! Review collected by and hosted on G2.com.

it helps in all sales activities it covers all the departments whether its finance, administration, hr everything Review collected by and hosted on G2.com.

user interface is outdated , it needs more updated features Review collected by and hosted on G2.com.

The ability to create a lead through to an opportunity then a quote and then an order that can be e-signed and a PO is great, we don't use the invoicing element We like the support desk and campaign element. Review collected by and hosted on G2.com.

The ability to run reports in general, whether it's profit on campaigns, rather than spend versus turnover, generating a monthly sales report or helpdesk are very limited and not thought through. The inability to use the system dashboard is also a disappointment as we are never able to see live stats. I know that OpenCRM are looking to hook in another reporting system but if you can't get the basic information, the reports will be useless. Review collected by and hosted on G2.com.

Great support and development team

The ability to customise the CRM for our needs

Great communication Review collected by and hosted on G2.com.

I don't think there is anything that we dislike. If we ever have any issues they are usually resolved very quickly Review collected by and hosted on G2.com.

I have used other CRM tools, but with OPEN CRM, they listened to our needs and demands and worked with me to deliver the tool that the Account Management team can use.

The understand they took to fully understand our business and what we need was second to none. Training was effeicent and effective and support has been there too Review collected by and hosted on G2.com.

Sometime's a toally blank sheet can be the best option, but I think in this it would have not worked for us, as OPEN Crm could tailor what we wnated Review collected by and hosted on G2.com.