OneDirect Feedback Cloud Pros and Cons

It helps us to respond the customers through there feedback at all in one place. Review collected by and hosted on G2.com.

It has very few features when comes to the reports. Review collected by and hosted on G2.com.

It generates reports in time. It resolves any issues with delay during peak hours.Its great, for supporting customers on social media platforms. Review collected by and hosted on G2.com.

It is difficult due to delayed support and prolonged issue resolution, which is quite frustrating. Review collected by and hosted on G2.com.

The platform's ability to direct all the consumer feedbacks on various platforms at one place makes it easy for a company to have all the consumer feedback at one place and respond to them. It also helps in monitoring the consumer feedback in a time efficient manner. Review collected by and hosted on G2.com.

Its inability to generate customised reports based on tags added to the feedback from customers. Currently it provides the option to generate raw dump of entire data only. Review collected by and hosted on G2.com.

It is simple, easy and user friendly. We can easily give our feedback Review collected by and hosted on G2.com.

Sometimes we do not get real time reports. Review collected by and hosted on G2.com.

Small features which were lacking in other tools and apps, like the information of how many followers one, is it a high influencer or the sentiment of the ticket which is being tracked by the keywords, multiple accounts, and team can be added and managed well. Review collected by and hosted on G2.com.

It works with a lag all the time, the lag in loading the tickets, updating the ticket, creation of the ticket.

Data is not much clear and we have personally observed instances where the data was misplaced for two whole days due to an infra issue. Review collected by and hosted on G2.com.

The search option is great and I also liked how customer's entire history can be seen on a same page Review collected by and hosted on G2.com.

Sometimes we faced latency issues during productivity hours. Review collected by and hosted on G2.com.

Interfact is the best one for administry Review collected by and hosted on G2.com.

Sometimes the tool goes slow wherein refresh Review collected by and hosted on G2.com.

Tags availability, good UI and easier to work. Review collected by and hosted on G2.com.

UI could have been better and Instagram ad comments should visible. Review collected by and hosted on G2.com.

Good application just like Kapture and Super receptionist. Review collected by and hosted on G2.com.

Nothing negative feedback noticed in the application Review collected by and hosted on G2.com.

services is very good and easy access. very user friendly Review collected by and hosted on G2.com.

I have used this for customer support. like social media. I have replied via Onedirect. Review collected by and hosted on G2.com.