OneDirect Feedback Cloud
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OneDirect Feedback Cloud
By OneDirect
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4.4 out of 5 stars
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OneDirect Feedback Cloud Reviews & Product Details

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Mohammad A.
MA
Manager - Customer Service
Mid-Market(51-1000 emp.)
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What do you like best about OneDirect Feedback Cloud?

Tags availability, good UI and easier to work. Review collected by and hosted on G2.com.

What do you dislike about OneDirect Feedback Cloud?

UI could have been better and Instagram ad comments should visible. Review collected by and hosted on G2.com.

What problems is OneDirect Feedback Cloud solving and how is that benefiting you?

Managing customers history, easy to manage solution from ground team. Review collected by and hosted on G2.com.

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OneDirect Feedback Cloud Overview

Editedit
What is OneDirect Feedback Cloud?

OneDirect is India’s leading Customer Experience Management Company. Built for enterprises, its technology enables hyper-personalized and contextual marketing to an audience of one. The product crunches terabytes of big data consisting of proprietary/publicly available data and uses machine learning to profile individual customers. Rich reporting and insights from OneDirect help brands get the pulse of their business in real time.

OneDirect Feedback Cloud Details
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OneDirect Feedback Cloud Community
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Product Description

OneDirect is India’s leading Customer Experience Management Company. Built for enterprises, its technology enables hyper-personalized and contextual marketing to an audience of one. The product crunches terabytes of big data consisting of proprietary/publicly available data and uses machine learning to profile individual customers. Rich reporting and insights from OneDirect help brands get the pulse of their business in real time.

Seller Details
Seller
OneDirect
Year Founded
2013
HQ Location
Bangalore, IN
Twitter
@Onedirectcx
473 Twitter followers
LinkedIn® Page
www.linkedin.com
59 employees on LinkedIn®
Vishrut C.
VC
Overview Provided by:
Vishrut Chalsani

Recent OneDirect Feedback Cloud Reviews

Anand k.
AK
Anand k.Mid-Market (51-1000 emp.)
5.0 out of 5
"Onedirect feedback cloud review"
It helps us to respond the customers through there feedback at all in one place.
Read more
JH
Jodie H.Small-Business (50 or fewer emp.)
5.0 out of 5
"Ticket management system is Adorable"
It generates reports in time. It resolves any issues with delay during peak hours.Its great, for supporting customers on social media platforms.
Read more
Jasmeet K.
JK
Jasmeet K.Small-Business (50 or fewer emp.)
4.5 out of 5
"Easy and Simple"
It is simple, easy and user friendly. We can easily give our feedback
Read more
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0 people requested security information

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9 out of 10 Total Reviews for OneDirect Feedback Cloud

4.4 out of 5
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9 out of 10 Total Reviews for OneDirect Feedback Cloud
4.4 out of 5
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9 out of 10 Total Reviews for OneDirect Feedback Cloud
4.4 out of 5
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OneDirect Feedback Cloud Pros and Cons

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Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Cons
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Here's how.
Anand k.
AK
Customer Support Executive
Mid-Market(51-1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about OneDirect Feedback Cloud?

It helps us to respond the customers through there feedback at all in one place. Review collected by and hosted on G2.com.

What do you dislike about OneDirect Feedback Cloud?

It has very few features when comes to the reports. Review collected by and hosted on G2.com.

What problems is OneDirect Feedback Cloud solving and how is that benefiting you?

It was helping us to collect the customer feedback and respond them in a timely manner. Review collected by and hosted on G2.com.

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JH
Sales/Administrative Coordinat
Facilities Services
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about OneDirect Feedback Cloud?

It generates reports in time. It resolves any issues with delay during peak hours.Its great, for supporting customers on social media platforms. Review collected by and hosted on G2.com.

What do you dislike about OneDirect Feedback Cloud?

It is difficult due to delayed support and prolonged issue resolution, which is quite frustrating. Review collected by and hosted on G2.com.

What problems is OneDirect Feedback Cloud solving and how is that benefiting you?

OneDirect Feedback Cloud solves the problems of collecting customer feedback. This helps our business by understanding customer needs better enhance our products and services. Review collected by and hosted on G2.com.

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Verified User in Food & Beverages
UF
Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about OneDirect Feedback Cloud?

The platform's ability to direct all the consumer feedbacks on various platforms at one place makes it easy for a company to have all the consumer feedback at one place and respond to them. It also helps in monitoring the consumer feedback in a time efficient manner. Review collected by and hosted on G2.com.

What do you dislike about OneDirect Feedback Cloud?

Its inability to generate customised reports based on tags added to the feedback from customers. Currently it provides the option to generate raw dump of entire data only. Review collected by and hosted on G2.com.

What problems is OneDirect Feedback Cloud solving and how is that benefiting you?

Currently the consumer posts the feedback on various platforms such as Instagram, Facebook, Google etc. This software helps businesses to have all the consumer feedback received on various platforms at one place. It also helps the businesses to respond to the feedback and also keep a trail on the feedback status. Also, the feedback can be grouped under various tags. The feedback tagging feature helps to analyse the data and understand consumer sentiment. Review collected by and hosted on G2.com.

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Jasmeet K.
JK
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about OneDirect Feedback Cloud?

It is simple, easy and user friendly. We can easily give our feedback Review collected by and hosted on G2.com.

What do you dislike about OneDirect Feedback Cloud?

Sometimes we do not get real time reports. Review collected by and hosted on G2.com.

What problems is OneDirect Feedback Cloud solving and how is that benefiting you?

It Capture Feedback from every channel and analyse performance in real time basis Review collected by and hosted on G2.com.

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Rajpal S.
RS
Associate Customer Happiness Manager
Small-Business(50 or fewer emp.)
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Review source: G2 invite
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What do you like best about OneDirect Feedback Cloud?

Small features which were lacking in other tools and apps, like the information of how many followers one, is it a high influencer or the sentiment of the ticket which is being tracked by the keywords, multiple accounts, and team can be added and managed well. Review collected by and hosted on G2.com.

What do you dislike about OneDirect Feedback Cloud?

It works with a lag all the time, the lag in loading the tickets, updating the ticket, creation of the ticket.

Data is not much clear and we have personally observed instances where the data was misplaced for two whole days due to an infra issue. Review collected by and hosted on G2.com.

Recommendations to others considering OneDirect Feedback Cloud:

It's better to ensure that the support manager for your account is more active and can do things. We have had a lot of bad experiences when it comes to a very long delay, in months to be precise to have something done or looked at. Review collected by and hosted on G2.com.

What problems is OneDirect Feedback Cloud solving and how is that benefiting you?

Really great so far to be used for Social Media platforms as well as Playstore reviews. The real-time dashboard monitoring is a great help which also gives the agent the insight. Review collected by and hosted on G2.com.

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Chetan S.
CS
Customer Service Executive
Mid-Market(51-1000 emp.)
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Review source: G2 invite
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What do you like best about OneDirect Feedback Cloud?

The search option is great and I also liked how customer's entire history can be seen on a same page Review collected by and hosted on G2.com.

What do you dislike about OneDirect Feedback Cloud?

Sometimes we faced latency issues during productivity hours. Review collected by and hosted on G2.com.

Recommendations to others considering OneDirect Feedback Cloud:

It's a great tool to provide customer service. You'll be glad, how much easy it is to set up. Review collected by and hosted on G2.com.

What problems is OneDirect Feedback Cloud solving and how is that benefiting you?

Easy to use application wherein you can provide great customer service as you will be having customer's details right in front of you. It helps in judging the customer Review collected by and hosted on G2.com.

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Harshith D.
HD
Team leader
Mid-Market(51-1000 emp.)
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What do you like best about OneDirect Feedback Cloud?

Interfact is the best one for administry Review collected by and hosted on G2.com.

What do you dislike about OneDirect Feedback Cloud?

Sometimes the tool goes slow wherein refresh Review collected by and hosted on G2.com.

What problems is OneDirect Feedback Cloud solving and how is that benefiting you?

The team is working on solving the issues on a real-time basis which helps in our work going. Review collected by and hosted on G2.com.

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Balasubramanya Y.
BY
Customer Support executive
Small-Business(50 or fewer emp.)
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Review source: G2 invite
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What do you like best about OneDirect Feedback Cloud?

Good application just like Kapture and Super receptionist. Review collected by and hosted on G2.com.

What do you dislike about OneDirect Feedback Cloud?

Nothing negative feedback noticed in the application Review collected by and hosted on G2.com.

What problems is OneDirect Feedback Cloud solving and how is that benefiting you?

used for customer management tasks and information about blogs. Review collected by and hosted on G2.com.

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Verified User in Banking
UB
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about OneDirect Feedback Cloud?

services is very good and easy access. very user friendly Review collected by and hosted on G2.com.

What do you dislike about OneDirect Feedback Cloud?

I have used this for customer support. like social media. I have replied via Onedirect. Review collected by and hosted on G2.com.

Recommendations to others considering OneDirect Feedback Cloud:

need to add some more feature like security. Review collected by and hosted on G2.com.

What problems is OneDirect Feedback Cloud solving and how is that benefiting you?

Everything is gud customer replied l work on twitter social media platform ticket is is sometime not generating on time might be some late. so u have to look Into that also Review collected by and hosted on G2.com.

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OneDirect Feedback Cloud Categories on G2
Enterprise Feedback Management
Enterprise Feedback Management

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