Ombud Pros and Cons

Ombud makes it easy to upload a lengthy RFP, collaborate with others, and export an easy-to-send response. Review collected by and hosted on G2.com.

Ombud was great and sadly we switched to a competitor and its not nearly as user friendly and easy. Review collected by and hosted on G2.com.

The tool serves its purpose well. Easy enough to navigate between workspaces and see all assignments. Review collected by and hosted on G2.com.

UX is not the best. Sometimes I find it hard to assign questions to others, and find out what are my assignments. Also it's annoying you can't tag people in the comments. Review collected by and hosted on G2.com.

One reason I like Ombud is its simplicity and the best User Interface

The software offers many features that make it easy to secure business content

With Ombud, handling collaboration and content management is easy

It is the best I have used. Review collected by and hosted on G2.com.

Ombud has been a great solution, and I have no complaints. Review collected by and hosted on G2.com.

Ombud makes writing RFX responses a breeze! With their import wizard, we can easily build a compliant response document in seconds. Using the response library allows me to quickly search previous responses that may align to the current question, and, if necessary, quickly adjust the response to fit the current request. Exporting the documents in standard formats takes the guess work out of creating a polished, ready to send document. Review collected by and hosted on G2.com.

There are a few workflows with the right tray that aren't very streamlined. When assigning a question or section I wish the options had easier to set defaults for the current document. For example, use a check-box to 'Remember This Person' or something to quickly find users to assign to. Review collected by and hosted on G2.com.

When I was new to the team, Ombud allowed me to retain the information and help answer the Security Questionnaires and RFPs. Not only was it a tool to respond to customer questionnaires and RFPs, it was like a study guide to learn about the company products. It became my go-to knowledge base. The Ombud team always has a quick turnaround when uploading the documents and questions. Review collected by and hosted on G2.com.

Honestly, it is hard to find a dislike or something that is least helpful with Ombud.

If I had to pick one thing, it would be the conditional responses on portals. There are times when there are so many conditional responses, Ombud is unable to pick them up and upload it. Review collected by and hosted on G2.com.

OMBUD provides a very well-judged feature-set that is powerful and intuitive with a very low barrier to adoption. I can get new sales / presales colleagues ramped within 30 minutes and the crowd-sourced content management means that every time the system is used, value is added. The customer support is out of this world, too. Review collected by and hosted on G2.com.

One area of opportunity for OMBUD is in multi-language / multi-culture support. There are adequate and effective workflows to get around this currently, but something more 'native' would be even more advantageous. Review collected by and hosted on G2.com.

Product is excellent, we utilize it for RFPs, Security Forms and our SOW process. The ability to manage and reuse responses and content is a game-changer for us. I reviewed many vendors prior to picking Ombud. The decision came down to who I felt best about working with. Ombud seemed to be more customer-oriented. It played out well for us. The support and service is class A. It is like having an external extension to my team. Review collected by and hosted on G2.com.

Not much. We utilize it to create Statements of Work (SOW)s. We are stretching and twisting the RFP features to match our SOW workflow. Hard for me to find fault in this as it is self-inflicted and it has actually increased our SOW throughput. Ombud is actively working on advancing specific features that will enhance our SOW processes. Review collected by and hosted on G2.com.

One of the best parts of Ombud is how easily you can navigate through the tool and how simple it is and of course the canned responses that are stored in there and it can save tons of your time. Review collected by and hosted on G2.com.

As such there is nothing that I don't like about Ombud. Of course, there are few areas of improvement like - an Inbuilt translator that should have the capacity to translate pages between English and other languages. Review collected by and hosted on G2.com.

Ombud eliminates 90% of administrative hassles associated with RFP responses, especially tracking what team members are assigned to tasks and how projects are tracking towards completion. Product support is extremely responsive and friendly--always there to help. Review collected by and hosted on G2.com.

The manual upload process can be slightly confusing, but the product support team does an incredible job of quickly stepping in to either manage the upload directly or assist as needed. Review collected by and hosted on G2.com.

The Show Suggestions feature and subsequent search bar that appears feels like magic compared to the way we used to respond to RFPs. If you build your Reference content with good key words and give the machine learning a little bit of time, the questions practically answer themselves.

Beyond that, the Search bar and Filter tools are helpful for users who are not as familiar with Reference content, as well as for questions that are more specific and warrant a search of past RFPs. One co-worker described it as an internal Google, which I have to agree with! Review collected by and hosted on G2.com.

There are occasionally minor formatting glitches when working in a section or response (mainly bulleting and URLs). It’s not as smooth as working in Microsoft Word, but it seems like Ombud is aware of this and making improvements with each new release. Their Support team is also incredibly responsive. Review collected by and hosted on G2.com.