Olo Reviews & Product Details

Olo is known for its innovative technology and services that help restaurants streamline their online ordering and delivery processes. Here are some aspects that many people appreciate about Olo:

Seamless ordering experience: Olo's platform enables customers to place orders directly from a restaurant's website or mobile app, providing a convenient and user-friendly experience.

Integration capabilities: Olo integrates with various third-party platforms, including delivery aggregators, loyalty programs, and point-of-sale systems. This allows restaurants to centralize their operations and access valuable data insights.

Reliable and scalable infrastructure: Olo's robust technology infrastructure ensures stability and scalability, accommodating the needs of restaurants with high order volumes and complex workflows.

Enhanced customer engagement: Olo's solutions offer opportunities for restaurants to engage with their customers through personalized promotions, loyalty programs, and targeted marketing campaigns.

Efficient delivery management: Olo provides tools for restaurants to manage their delivery operations effectively, including dispatching, driver tracking, and real-time order status updates.

It's important to note that the specific features and benefits of Olo may vary depending on the restaurant's needs and the package of services they choose. Review collected by and hosted on G2.com.

However, like any company or technology, Olo may have areas for improvement or face certain challenges. It's always a good idea to research and evaluate different solutions, read customer reviews, and consider specific business needs and priorities when making a decision about adopting a particular technology or service. This will help ensure that it aligns with your requirements and goals. Review collected by and hosted on G2.com.

Olo is suitable as a platform for managing online orders. It's fantastic because it gives us the time to ensure that orders are executed correctly rather than taking orders by phone and having to receive payment at the restaurant. It greatly simplifies the work of the entire team. Review collected by and hosted on G2.com.

When the guest calls to place an Olo order, the manager should be able to enter one as a manager, which is not always possible. I have to perform more steps than necessary and add a lot of information. It has its downfall when the timing does not sync with the restaurant's flow. Review collected by and hosted on G2.com.

Restaurants that wish to enhance their online ordering and delivery processes could use Olo as a platform. It is adaptable, user-friendly, scalable, and well-supported. Olo is a terrific alternative if you're searching for a platform to help you expand your restaurant business. Review collected by and hosted on G2.com.

It's very expensive, especially for small businesses & slow at times. Review collected by and hosted on G2.com.

I've used olo for almost 1 year and the one thing that always amazes me about olo is the printed orders it just so vintaged and asthetic, olo is fast paced and time saving for me. Review collected by and hosted on G2.com.

Olo's asthetic and cool way of presenting has always been my main focus but what makes it dislikeable is the fact that sometimr it messes up the orders like the quantity and stuff. Review collected by and hosted on G2.com.

Enable delivery without commissions helps in managing your own drivers with multiple delivery service providers.

Great collaboration and pairing with the third-party couriers with delivery orders, Provides a consistent guest experience that boosts loyalty and revenue for restaurant brands. Review collected by and hosted on G2.com.

Sometimes faced a delay to talk to the sales person wherm support needed. Well I think this will also come up with an next update.

Rest I think it's pretty cool. Review collected by and hosted on G2.com.

For customer who have their organization with multiple locations, the dependable, quick, and secure digital ordering systems. synchronized flawlessly with operations, systems, and brand. Review collected by and hosted on G2.com.

Olo frequently referred to the introduction of features as occurring "in the next phase" of its development, although these assurances were nearly always unfulfilled. Review collected by and hosted on G2.com.

Olo ordering helped us get organized by prepping for incoming online orders - it also helped improve the customer experience, especially while other companies were already offering online ordering. Review collected by and hosted on G2.com.

Sometimes our wifi would go down making Olo useless - but that's not on Olo, more on our store manager Review collected by and hosted on G2.com.

It's an user friendly.. encompassing solution for all restaurants Review collected by and hosted on G2.com.

Nothing to mention as bad .. except hard to collect refund Review collected by and hosted on G2.com.

It's an all enconpassing solutions for restaurants chains Review collected by and hosted on G2.com.

Nothing particularly about bad to say. Ui could be improved Review collected by and hosted on G2.com.

The backend and the way it's user friendly. Review collected by and hosted on G2.com.

When doing a refund, it's hard to calculate the refund. It's easy if you are refunding the entire order, but when doing just and one item it's not Review collected by and hosted on G2.com.