--- title: Olo Reviews meta_title: 'Olo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 18 reviews by the users' company size, role or industry to find out how Olo works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 18 scale: '5' date_modified: '2026-06-08' parent_category: name: On-Demand Delivery url: https://www.g2.com/categories/on-demand-delivery --- # Olo Reviews **Vendor:** Olo **Category:** [Food Delivery Software](https://www.g2.com/categories/food-delivery-software) **Average Rating:** 4.4/5.0 **Total Reviews:** 18 ## About Olo Olo is a leading on-demand commerce platform powering the restaurant industry’s digital transformation. Millions of orders per day run on Olo’s enterprise SaaS engine, enabling brands to maximize the convergence of digital and brick-and-mortar operations. The Olo platform provides the infrastructure to capture demand and manage consumer orders from every channel. With integrations to over 100 technology partners, Olo customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. Over 500 restaurant brands use Olo to grow digital sales, maximize profitability, and preserve direct consumer relationships. ## Olo Pros & Cons **What users like:** - Users find Olo to be **extremely user friendly** , making it very easy to navigate and operate. (1 reviews) - Users appreciate the **user-friendly interface** of Olo, finding it very easy to navigate and use. (1 reviews) **What users dislike:** - Users experience **dashboard issues** with refreshing, making management difficult despite eventual updates. (1 reviews) ## Olo Reviews ### 1. OLO is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Tom S. | Real Estate Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Olo?** Very easy to use and extremely user friendly **What do you dislike about Olo?** It is difficult to manage sometimes as our dashboard does not always refresh correctly but it does come through in time **What problems is Olo solving and how is that benefiting you?** We use OLO for our restaurants. It is helpful in tracking orders from our stores and 3rd party delivery ### 2. Best digital platform for food industry **Rating:** 5.0/5.0 stars **Reviewed by:** Prakhar S. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Olo?** Delivery system is incredil via Olo and the order placement is error free. **What do you dislike about Olo?** For start up restraunts it is quite expensive and Olo set up requires high skills and is not easy **What problems is Olo solving and how is that benefiting you?** earlier using other platforms order placing was difficult, Olo not only made order placing very easy but dispatch of orders are perfect without any failures. ### 3. Olo **Rating:** 4.5/5.0 stars **Reviewed by:** Manoj M. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2023 **What do you like best about Olo?** Olo is known for its innovative technology and services that help restaurants streamline their online ordering and delivery processes. Here are some aspects that many people appreciate about Olo: Seamless ordering experience: Olo's platform enables customers to place orders directly from a restaurant's website or mobile app, providing a convenient and user-friendly experience. Integration capabilities: Olo integrates with various third-party platforms, including delivery aggregators, loyalty programs, and point-of-sale systems. This allows restaurants to centralize their operations and access valuable data insights. Reliable and scalable infrastructure: Olo's robust technology infrastructure ensures stability and scalability, accommodating the needs of restaurants with high order volumes and complex workflows. Enhanced customer engagement: Olo's solutions offer opportunities for restaurants to engage with their customers through personalized promotions, loyalty programs, and targeted marketing campaigns. Efficient delivery management: Olo provides tools for restaurants to manage their delivery operations effectively, including dispatching, driver tracking, and real-time order status updates. It's important to note that the specific features and benefits of Olo may vary depending on the restaurant's needs and the package of services they choose. **What do you dislike about Olo?** However, like any company or technology, Olo may have areas for improvement or face certain challenges. It's always a good idea to research and evaluate different solutions, read customer reviews, and consider specific business needs and priorities when making a decision about adopting a particular technology or service. This will help ensure that it aligns with your requirements and goals. **What problems is Olo solving and how is that benefiting you?** Olo is known for solving several problems in the restaurant industry and benefiting its users in the following ways: Streamlining online ordering: Olo helps restaurants streamline their online ordering process by providing a user-friendly platform for customers to place orders directly from a restaurant's website or mobile app. This simplifies the ordering experience and reduces the reliance on phone orders or manual processes. Efficient delivery management: Olo offers tools and features that enable restaurants to effectively manage their delivery operations. This includes features such as order dispatching, driver tracking, and real-time order status updates. By optimizing the delivery process, restaurants can improve efficiency and customer satisfaction. Integration with third-party services: Olo integrates with various third-party platforms, including delivery aggregators, loyalty programs, and point-of-sale systems. This integration allows restaurants to centralize their operations and leverage additional services and features to enhance customer experience and streamline their overall business operations. Data insights and analytics: Olo provides restaurants with valuable data insights and analytics. By analyzing customer preferences, order patterns, and sales trends, restaurants can make data-driven decisions to optimize their menu offerings, marketing strategies, and operational efficiencies. Enhanced customer engagement: Through Olo's platform, restaurants can engage with their customers by offering personalized promotions, loyalty programs, and targeted marketing campaigns. This helps build customer loyalty and increases brand engagement. Overall, by addressing these challenges and providing solutions for online ordering, delivery management, integration, data insights, and customer engagement, Olo aims to benefit restaurants by improving operational efficiency, enhancing customer experience, and driving business growth. Regenerate response ### 4. For all your online ordering needs! **Rating:** 4.0/5.0 stars **Reviewed by:** Antonello C. | dottore, Apparel & Fashion, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2023 **What do you like best about Olo?** Olo is suitable as a platform for managing online orders. It's fantastic because it gives us the time to ensure that orders are executed correctly rather than taking orders over the phone and having to receive payment at the restaurant. It greatly simplifies the work of the entire team. **What do you dislike about Olo?** When the guest calls to place an Olo order, the manager should be able to enter one as a manager, which is not always possible. I have to perform more steps than necessary and add a lot of information. It has its downfall when the timing does not synchronize with the restaurant's flow. **What problems is Olo solving and how is that benefiting you?** OlO is exceptional with takeout and online delivery and perfectly reduces phone orders integrated into our POS. It is easy to use and works perfectly. It allows us to track orders, release orders in advance, issue refunds, limit the speed of order arrivals, and disable Olo orders when staff or other restrictions require it. ### 5. Your One-Stop Shop for Ordering from Restaurants **Rating:** 3.5/5.0 stars **Reviewed by:** Sabitha G. | Digital Marketing Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2023 **What do you like best about Olo?** Restaurants that wish to enhance their online ordering and delivery processes could use Olo as a platform. It is adaptable, user-friendly, scalable, and well-supported. Olo is a terrific alternative if you're searching for a platform to help you expand your restaurant business. **What do you dislike about Olo?** It's very expensive, especially for small businesses & slow at times. **What problems is Olo solving and how is that benefiting you?** Olo makes it simple for businesses to accept online orders, which can expand their clientele and boost revenue. Olo can assist restaurants in more effectively managing their delivery orders, which can help them lower errors and increase customer happiness. Olo offers restaurants data insights that can aid in more intelligent business decisions, such as identifying the most popular menu items and ways to enhance the patron experience. ### 6. Olo Review **Rating:** 4.0/5.0 stars **Reviewed by:** Nidhi C. | Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2023 **What do you like best about Olo?** I've used olo for almost 1 year and the one thing that always amazes me about olo is the printed orders it just so vintaged and asthetic, olo is fast paced and time saving for me. **What do you dislike about Olo?** Olo's asthetic and cool way of presenting has always been my main focus but what makes it dislikeable is the fact that sometimr it messes up the orders like the quantity and stuff. **What problems is Olo solving and how is that benefiting you?** Olo had saved a lot of my times as I was habitual of placing orders and pick up the order on the runs and it has always worked until home delivery came but still even now nothing feels better then a cold coffee in hand and on the way to office. ### 7. Dispatch of Orders **Rating:** 5.0/5.0 stars **Reviewed by:** Shivam S. | Group Manager - Operations, Internal Technical Sales, Project Procurement, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Olo?** Enable delivery without commissions helps in managing your own drivers with multiple delivery service providers. Great collaboration and pairing with the third-party couriers with delivery orders, Provides a consistent guest experience that boosts loyalty and revenue for restaurant brands. **What do you dislike about Olo?** Sometimes faced a delay to talk to the sales person wherm support needed. Well I think this will also come up with an next update. Rest I think it's pretty cool. **What problems is Olo solving and how is that benefiting you?** Helps in growing the business by providing a consistent guest experience that boosts loyalty and revenue for restaurant brands. Keep the restaurant and business in control. Confident regarding the ontime delivery. ### 8. OLO Review **Rating:** 5.0/5.0 stars **Reviewed by:** Pushpalatha G. | Lead Hr recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2023 **What do you like best about Olo?** For customer who have their organization with multiple locations, the dependable, quick, and secure digital ordering systems. synchronized flawlessly with operations, systems, and brand. **What do you dislike about Olo?** Olo frequently referred to the introduction of features as occurring "in the next phase" of its development, although these assurances were nearly always unfulfilled. **What problems is Olo solving and how is that benefiting you?** Olo satisfied a pressing need our business had by giving our clients a preordering option. Offering this service has significantly improved our day-to-day retail model; ### 9. Olo makes online orders so much easier **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2023 **What do you like best about Olo?** Olo ordering helped us get organized by prepping for incoming online orders - it also helped improve the customer experience, especially while other companies were already offering online ordering. **What do you dislike about Olo?** Sometimes our wifi would go down making Olo useless - but that's not on Olo, more on our store manager **What problems is Olo solving and how is that benefiting you?** I used Olo at my part time summer job scooping ice cream at cold stone - we were able to increase the number of people we served by using Olo online ordering ### 10. Love olo **Rating:** 4.0/5.0 stars **Reviewed by:** Aishwarya L. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Olo?** It's an user friendly.. encompassing solution for all restaurants **What do you dislike about Olo?** Nothing to mention as bad .. except hard to collect refund **What problems is Olo solving and how is that benefiting you?** Maximum is by online so sales are much better ### 11. It’s a no brainer for large restaurant chains and fast casual **Rating:** 5.0/5.0 stars **Reviewed by:** Hansel P. | Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2023 **What do you like best about Olo?** It's an all enconpassing solutions for restaurants chains **What do you dislike about Olo?** Nothing particularly about bad to say. Ui could be improved **What problems is Olo solving and how is that benefiting you?** Selling online Kds Olo pay Connecting to marketplaces ### 12. Love Olo and how easy it is to use **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon R. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Olo?** The backend and the way it's user friendly. **What do you dislike about Olo?** When doing a refund, it's hard to calculate the refund. It's easy if you are refunding the entire order, but when doing just and one item it's not **What problems is Olo solving and how is that benefiting you?** 40% of our business is online, so sales are much better having the app. ### 13. Best in class **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about Olo?** Olo has a ton of integrations, is the biggest player in the market, has solid up time and is a solid choice for anyone wanting to implement online ordering. **What do you dislike about Olo?** Pricing can definitely be an issue, and development timelines are long, but they are also at the cutting edge of integrations and online offing technology so it is not a big concern. Any "missing features" can often be overcome with api calls and custom development. **What problems is Olo solving and how is that benefiting you?** Olo integrates with our entire tech stack while enabling online ordering with integrated loyalty. ### 14. Fast-paced eatery uses Olo as preorder solution **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2019 **What do you like best about Olo?** Olo allowed our company to introduce a preordering platform and streamline the custom aspect of our food business. For the most part, the backend of the platform proved to be incredibly user-friendly for our team and allowed us quite a bit of flexibility as to who could jump on and manage the system/menu. **What do you dislike about Olo?** Ultimately, Olo couldn't keep up on an advanced tech level with other platforms offering an identical service. Olo often promised the introduction of features "in the next phase" of it's development but those promises were almost always empty. Prices continued to increase while the service itself stayed flatlining. In a consumer climate where everything needs to be possible and revolves entirely around convenience, failure to keep up can really cost a business from growing. **What problems is Olo solving and how is that benefiting you?** Olo met an immediate need our company had - to provide a preordering solution to our customers. Offering up this service has altered our day-to-day retail model in an extremely positive ways; this has given us a customer-base we never reached before. The convenience for the consumer and the knowledge our culinary team has as to what to have prepared prior to an order has introduced a mutually beneficial level of convenience. ### 15. Amazing Platform For Online Ordering System **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica B. | Marketing Specialist, Restaurants, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2019 **What do you like best about Olo?** I highly recommend OLO as it is an efficient system with an outstanding team behind it. We are able to work with the OLO team to accomplish many design, function, and add-on requests to better enhance the online ordering experience. **What do you dislike about Olo?** I dislike the template limitations as there are a few seemingly easy things that we would like to add but have not been able to at this time. **Recommendations to others considering Olo:** This is a sturdy platform with many great options - function, design, and ease of use. **What problems is Olo solving and how is that benefiting you?** We are solving many issues within the online ordering journey and have realized that thanks to the OLO partner, Empirical Path, we can enable tracking for the app, mobile OLO site, and desktop site. ### 16. Issues but gets fixed **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2019 **What do you like best about Olo?** I like how easy this system is to navigate through **What do you dislike about Olo?** Lots of issues and not giving the correct numbers allot **What problems is Olo solving and how is that benefiting you?** Adding additional items ### 17. Love OLO Rails!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Casey T. | Human Resources Manager , Real Estate, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2018 **What do you like best about Olo?** This makes our online food ordering a breeze!! We have been able to integrate our Postmates, door dash, and Dennys on demand ordering into one and it automatically enters our KVS in the kitchen! **What do you dislike about Olo?** It’s not always perfect. Orders can get lost rarely. **What problems is Olo solving and how is that benefiting you?** Online order operations ### 18. Must have. Love olo **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2018 **What do you like best about Olo?** The reliable, fast, and secure digital ordering solutions for multi-location restaurants. Seamlessly synced with operations, systems, and brand. **What do you dislike about Olo?** Can’t say that there is anything I dislike about olo **What problems is Olo solving and how is that benefiting you?** Being able to set controls over transit time and fees. - [View Olo pricing details and edition comparison](https://www.g2.com/products/olo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-16+13%3A21%3A11+-0500&secure%5Bsession_id%5D=bebfbf17-0620-44a9-b9ee-4eba02d81f1d&secure%5Btoken%5D=776ac34c9e11ddb0dd84a2dba14d5c19ee458b7beda57ae6d6e10ae5d945fbbf&format=llm_user) ## Olo Features **Restaurant App - Food Delivery** - Restaurant order management - Restaurant general setting - Restaurant listings **User App - Food Delivery** - Payment processing - Real-time Order Tracking - On-demand Food ordering **Delivery App - Food Delivery** - Driver Management System - Driver Earnings and Payments - Communication and Scheduling **Admin App - Food Delivery** - Customer Support - Centralized Dashboard - Restaurant Onboarding and Management ## Top Olo Alternatives - [DoorDash for Merchants](https://www.g2.com/products/doordash-for-merchants/reviews) - 4.3/5.0 (64 reviews) - [ChowNow for Restaurants](https://www.g2.com/products/chownow-for-restaurants/reviews) - 4.6/5.0 (68 reviews) - [Owner.com](https://www.g2.com/products/owner-com/reviews) - 4.8/5.0 (392 reviews)