Olark Reviews & Product Details - Page 4

The Dashboard is easy to manage for someone (me) who is not very techy. Review collected by and hosted on G2.com.

It would be helpful to our team to see if another agent has already started responding to a chat before "[name] is assigned to...] Review collected by and hosted on G2.com.

I like that Olark is very easy to use, very quick and I can chat with multiple clients at once. Review collected by and hosted on G2.com.

I would like more options on the sounds settings. Review collected by and hosted on G2.com.

Like how straightforward and real-time it is, the ability to customize notifications and save shortcuts, and how easy it is to toggle available status on/off. Review collected by and hosted on G2.com.

occasionally, it hangs, spins, or the availability toggle locks up or disappears - not really awesome. Review collected by and hosted on G2.com.

It allows our entire team to be in live chat through the day to be able to serve our customers the best way possible. Review collected by and hosted on G2.com.

I wish we could see everyone that is logged into the chat at the Same time Review collected by and hosted on G2.com.

The instant notifications and simple design help me stay in touch with clients; answering questions, communications and sales are made easier with a platform I can rely on. I can assist clients in real-time while they are browsing my site and keep track of the specific items they are requesting. Review collected by and hosted on G2.com.

There is very little to improve on but I do have a few suggestions: It would be great to have this platform linked with my commerce platform so that payments can be handled within the chat. I also think that the popup chat bar could be more discreet but that is only a minor issue. Overall I am quite pleased with this product. It hasn't failed me yet. Review collected by and hosted on G2.com.

Accessibility for individuals who prefer to type over talk Review collected by and hosted on G2.com.

Not HIPPA compliant, so conversations may require an actual phone call Review collected by and hosted on G2.com.

I like how you can see the pages and activity of the visitor through the chat portal and the ability to tailor messages based on the page or activity. I also like how in the chat, it shows you the UTM params or referral source and also integrates with salesforce. Review collected by and hosted on G2.com.

Although Olark integrates with Pardot (which is great) it is a bit challenging to set up and doesn't always work. It can be especially challenging to integrate properly if you use chat for sales and support. This may not be a limitation on Olarks side, but if you use Pardot and need to push leads through to Saleforce, it can be a challenge. Review collected by and hosted on G2.com.

Olark is a very easy to use chat service making communication to our clients on our website possible in real time. The reporting is easy to manage and read the analytics Review collected by and hosted on G2.com.

We have found no issues in using olark as of yet. Review collected by and hosted on G2.com.

What I like best is how with Olark I am able easily to connect with customers in real-time and see what they're seeing.

Some customers don't want to call in and they might be multitasking so task offers another medium for our customers to connect with us and shared their issues and get answers in real-time. This is great as opposed to emailing us through our contact form- which often involves a lot of back and forth and wait time between each party's response. It takes on average 10 minutes to get a chat complete to resolve all their questions, whereas versus email we would have to sometimes take up to 24 hours to get an issue resolved with all the back and forth.

Also, with Olark, we can see what page the customer is seeing which ensures that we are both on the same page. #punny Review collected by and hosted on G2.com.

I don't like how the link to that person's account doesn't automatically open. This means that I still have to manually pull up their account by searching by email in our system and this means more wait time for the client. Clients expect faster responses via chat and it would be nice if somehow Olark could be integrated with our CRM so that a customer's account can instantly pop up which would definitely create a WOW experience for clients as we are able to immediately look into the issue as opposed to searching for the account. Review collected by and hosted on G2.com.

Their customer service is amazing. Whenever they mess up or it fails( which isn’t often), they always reach out and let us know and try to fix it as soon as possible. It’s really user friendly and efficient Review collected by and hosted on G2.com.

It would be nice if you could see more info on what the customer is doing. Also it’ll look like the customer is typing for a really long time when their not. If they could change that to where it says customer stopped typing or something that would be better Review collected by and hosted on G2.com.