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Olark is the best chat tool hands down. It's simple to use, has a depth of features, and utilizes great features. I love the chat interface a lot, the Accepting New Chats/Not Accepting New Chats functionality is perfect. I have 4 monitors and being able to see out of the corner of my eye if I'm accepting chats is key. Your status is obvious and since I am away from desk off and on a lot not accepting chats is easy to set and easy to confirm that's my setting.
We have Olark integrated with our CRM software, Nutshell, using their available API. It allows us to talk to leads on our site and log the conversation in Nutshell simply by typing !lead when the conversation is done.
There are desktop notifications so you are notified even if you somehow have the tab hidden.
We also used some options to pull data from our web application for users that are signed in, name, email, phone are all pulled automatically and we're working on adding additional functionality.
The customization settings are very well done and easy to navigate. Review collected by and hosted on G2.com.
I did have a dislike here but after some searching I found out what I was hoping to do was already possible! So as of now, I'm not finding anything that I currently dislike or could even hope to improve. Review collected by and hosted on G2.com.
Video Reviews
Very clean chat platform
222 out of 223 Total Reviews for Olark
Overall Review Sentiment for Olark
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Ease of use
Ease of implementation
Surveys after customer service chats
Customer support is helpful
Chatbot feature Review collected by and hosted on G2.com.
I don't know of any downsides.
Settings are need a little more fine-tuning. Review collected by and hosted on G2.com.
Olark offered the basic features that you'll need for your business to start chatting with customers on your website. It has an easy-to-use interface. Chat is another avenue to engage with customers who are not willing to call or email. Review collected by and hosted on G2.com.
It was disappointing that there isn't a mobile app to use to capture chats when away from the computer and the options are very limited. I really think that a major milestone would be to have an app where agents can respond to customers or perspective customers when not at their workstations. Review collected by and hosted on G2.com.
I really like just how simple and easy it was to pick up and use. We didn't have to have a long training on how to use the software, you just start using it. I also like how you could create custom responses in the software to make things easy. Review collected by and hosted on G2.com.
We would put a limit on how many users you could connect to at once, and sometimes that wouldn't work correctly so you would have multiple users you are trying to talk with at the same time. That was really the only issue I had. Review collected by and hosted on G2.com.
I loved being able to connect instantly with our customers and answer their questions and assist them with their support immediately. It made things seem more personable and put names to our customers who use our products. It allowed us to help and get instant feedback. Review collected by and hosted on G2.com.
There were times it would display me as offline or away, which I wasn't, so that would become a bit of an issue, but besides that, the chat itself was easy to use. Review collected by and hosted on G2.com.
Olark is extremely easy to install and simple to use. We have used for online events during COVID and I was able to train different volunteers on how to manage the chat feature through Olark easily. Love that they make a free trial available. Review collected by and hosted on G2.com.
I wished I could put the chat on one page on our website, but it seems like you have to do all or nothing. We use Squarespace, so I'm not sure if it's that specific integration only. Review collected by and hosted on G2.com.
Being able to assign an agent as accepting or not accepting new chats, with the automatic email notification of chats when no one is available to take them Review collected by and hosted on G2.com.
It's a little boxy and customization is not very intuitive Review collected by and hosted on G2.com.
