Nubank Reviews & Product Details - Page 3

Clear communication of the rules, attempt to demystify terms and conditions of service and ease of use of the mobile app. The support is also pleasing and has a good response time, standing out from its main competitors. Review collected by and hosted on G2.com.

There is a lack of better conditions for return and prominence of products aimed at investment. Direct competitors have more robust platforms and more robust specific marketing. Review collected by and hosted on G2.com.

I have been a Nubank user for two years. My financial life has improved a lot in terms of online bill payments, credit card where paying the bill practically releases the limit immediately, and the best part is that I can handle everything online, we don't need to stand in line at banks to solve our problems or pay bills. Review collected by and hosted on G2.com.

Honestly, I don't see anything major or critical that needs improvement, but they could release more credit for me as I have been a bank user for two years and have a very low limit that is not compatible with my income. Review collected by and hosted on G2.com.

Simple and friendly interface, always bringing updates and different applications. The focus is on the customer experience, which has been a differentiator, and the very authentic brand identity linked to innovative design concepts. Review collected by and hosted on G2.com.

There is no flexibility regarding payment dates, and the service channel is very difficult to access through the application. Also sending notifications is not very effective, there is no possibility of customization Review collected by and hosted on G2.com.

I like the way the platform works and how fast bank transactions are reflected. The speed that the support has to solve problems is also a big differential. I think that made ALL the difference when I chose which platform to use Review collected by and hosted on G2.com.

Until now, nothing to comment. I usually have a great experience with Nubank Review collected by and hosted on G2.com.

The fast pace app, which you can do everything without the need of having to go to a bank agency. It is super helpful, and it differs a lot from other banks. Customer care is also quite fast. Review collected by and hosted on G2.com.

I think the last few years were challenging. Since they started to grow as a company, some things were left aside; for instance, you have to pay a lot to cash some money. Also, there are no benefits on its credit card, like having a discount when buying concert tickets etc. Review collected by and hosted on G2.com.

Having a view of each future invoice with detailed amounts, especially identifying the end of each purchase installment, in addition to practical limit adjustment and release. Review collected by and hosted on G2.com.

Not having a credit card with attractive benefits and a points program, compared to other financial institutions Review collected by and hosted on G2.com.

It's easy to open an account; the service offered is, overall, very good. I like the app interface; it's intuitive and complete. The company tries to provide its client with new features and technologies as quickly as possible. Review collected by and hosted on G2.com.

What I do dislike about Nubank is how it treats its clients in cases of fraud, robbery, theft and kidnapping. I, myself, have never suffered from any of these, but I've read news about people losing a lot of money and having a really hard time with the company in getting their money back. In many cases, so far as I have heard, they couldn't even manage to get their money back. This is an issue that must be addressed and it undermines the trust its clients have in the company, as I have seen happen not only with me. Review collected by and hosted on G2.com.

A melhor coisa é ter uma conta simples de usar, com cartão de crédito atrelado sem muita burocracia. Gosto também da transparência com relação aos meus gastos no cartão de crédito. Há melhorias a serem feitas, mas sem dúvida é uma visão de gastos mais simples do que a média. Review collected by and hosted on G2.com.

O atendimento apesar de agradável é pouco prático. Prefiro ser atendido sem grandes rodeios, mas por uma pessoa de verdade e, sobretudo, indo direto ao assunto que vou resolver. Alem disso, por conta dos aspectos sociais e de desigualdade do Brasil não faz muito sentido você sair com sua Conta Bancária, Cartão de Crédito e portfólio de investimento no seu bolso. Não é seguro de maneira nenhuma. Review collected by and hosted on G2.com.

Client servicing is great - at least when I needed them.

Also, branding - I feel there's an intangible benefit of being their client (the brand looks and sounds cool). This is by no means the most important aspect I consider when reviewing a bank, but worth mentioning in this case because they do it well. Review collected by and hosted on G2.com.

In my point of view, Nubank does not provide all services a bank should (at least, not in the best manner). For me, it is just a simple account with one or another add-on. For instance, their investment platform is not complete, rewards programm is far from competitors, no international account, no real-estate financing, etc.

Also, they are forcing their loan service (communication about it is quite intrusive), I after reading many reviews online I have several security concerns about leaving my money with them (that's why I have basically $0 dollars there).

Nubank is a bank for a very simple usage - and this they do great. But that means they lack behind the competition in many aspects. Review collected by and hosted on G2.com.

I enjoy how simple they are. Everything is incredibly simple to perform within the app. While other banks struggle to perform simple tasks (a excellent example is Bradesco, whose app just feels terrible). Everything in the Nubank app is easy and objective, and you don't have to go to a physical agency to obtain answers on what you need to do.

before the advent of Pix, Nubank stood out since it allowed us to transfer money directly to other Nubank accounts without incurring fees. Review collected by and hosted on G2.com.

So, I no longer feel safe utilizing the Nubank account. If you look at the comments on Twitter and Linkedin, you will notice people who lost a lot of money because their system did not reject suspicious debit or credit card transactions. If someone stole my phone or credit card, I would have to go through a lot of red tape to prove that these were not transactions performed by me, and in most circumstances, Nubank does not give your money back, but other banks (such as Itau) do.

My brother experienced the same issue; someone simply stoled his phone and used thousands of reais (4 transactions with the same amount of money, at the same location, during the night) and they did not ban the transactions or return his money. As a result, he just lost his first salary on the new job. It was frustrating. Review collected by and hosted on G2.com.