Matthias, we're sorry to hear that your experience with Noloco did not meet your expectations. As with every review, we appreciate you taking the time to share your feedback.
However, for the sake of clarity to others reading this review, we want to correct a few key points:
Noloco has always had limits on record volumes in our apps, especially when integrating with other databases backends like Xano. This is to ensure we can support the app performance and sync speed we stand over. While we acknowledge that these limits could have been communicated more clearly in the past, “unlimited records” was never advertised or supported.
Throughout your time with Noloco, our support team provided extensive guidance, reviewed your setup, and shared multiple recommendations to help you achieve your goals within the platform’s capabilities and even worked on your app for hours at a time trying to allow your app to sync better with Xano. This is the same proactive and responsive support that many of our other customers frequently praise, and which we offered you as well, even when it became clear your requirements exceeded what Noloco was designed to support.
Despite offering a refund for the last 3 months and help migrating off Noloco, you chose to continue using the platform, and later demanded a full refund for more than a year of service, threatening to write this review if we didn't comply. While we always strive to do right by our users, we must also be fair and consistent in how we handle such requests.
We remain committed to delivering a flexible, powerful no-code platform for building tools for businesses of all sizes, that work exceptionally well for our customers.