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Nicereply Reviews & Product Details

Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide - Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing. - Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail. - Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience. - Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability - Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails. - Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more. - See your data in your CRM software and set automation based on the scores & feedback. - Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics. - See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard. - Recognize your best agents with leaderboards and drill-downs stats per team and agent. - Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel. - Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered. - There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan.

Seller

Nice Reply s.r.o.

Discussions

Nicereply Community

Languages Supported

English

Overview by

Viktor Magic (CEO at Nicereply | Customer Satisfaction & CX Enthusiast )

Pricing

Pricing provided by Nicereply.

Starter

Starting at $59.00

Per Month

Essential

Starting at $119.00

Per Month

View More Pricing Information

Top-Rated Alternatives

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Nicereply Media

Nicereply Demo - CSAT, NPS & CES Surveys

Create and send beautiful one-click surveys to measure Customer Satisfaction, Net Promoter Score and Customer Effort Score.

Nicereply Demo - Increase your survey response rates by more than 200%

Combine in-signature surveys with post-resolution email surveys to get more feedback than ever before.

Customize your surveys to fit your needs in terms of content, questions, design and branding.

Trigger surveys after resolving a ticket, conversation, deal, etc. in your CRM. See customer feedback in the same ticket, conversation, or deal afterward.

Nicereply Demo - Real-time customer feedback

See customer feedback arrive in real-time in the comprehensive rating feed dashboard.

Nicereply Demo - Powerful performance overview

Analyze the performance of your teams, agents, and the CSAT, CES, or NPS results in powerful Analytics.

G2 reviews are authentic and verified.

Here's how.

Amer Hassan Nour M.

Tier 1 Agent

Mid-Market (51-1000 emp.)

5/24/2024

"Consistently provides accurate info on CSAT and DSAT."

5/5

What do you like best about Nicereply?

Very consistent and reliable. Give a brief overview of our metrics in regards to CSAT and DSATS Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

None that I know so far. Everything has been going smothely. Review collected by and hosted on G2.com.

Trixie Joyce A.

Mid-Market (51-1000 emp.)

5/28/2024

"great to know feedback"

5/5

What do you like best about Nicereply?

communicating with customers and learning about their experience Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

none so far all good about all its features Review collected by and hosted on G2.com.

Verified User in Events Services

Mid-Market (51-1000 emp.)

5/23/2024

"Great tool"

5/5

What do you like best about Nicereply?

Easy to use and implement into our tool, nice UI, many features Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

nothing specific comes to mind at this time Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

5/23/2024

"Nicereply is a great product"

4.5/5

What do you like best about Nicereply?

Easy to implement in our ticket flow to get the response from customers Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

Nothing really, everthing that we have used from this product have worked fine. Review collected by and hosted on G2.com.

Ellen S.

VP Communications

Small-Business (50 or fewer emp.)

5/23/2024

"Easy to use"

4.5/5

What do you like best about Nicereply?

Simple, easy to tool. Straightforward analytics reports. Got quick, useful baseline data on the site before implementing a redesign. Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

Can't think of anything. It served its purpose for quick feedback. Review collected by and hosted on G2.com.

Verified User in Photography

Mid-Market (51-1000 emp.)

9/8/2020

"Nicereply is used everyday in my job"

2.5/5

What do you like best about Nicereply?

It's nice to read the nice things customers write about the efforts I put in to helping them. Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

It's a real bummer when customers leave unfounded negative comments. Review collected by and hosted on G2.com.

Verified User in Information Services

Small-Business (50 or fewer emp.)

5/23/2024

"Great way to receive feedback"

4.5/5

What do you like best about Nicereply?

That the feedback is given after the customer contact and you can reply instant to improve the given feedback Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

Not really downsides to the product, everything is simpel. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

5/24/2024

"Really great product"

5/5

What do you like best about Nicereply?

Flexible solution for gathering customer feedback Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

Sometimes a bit more difficult than it should be to get your own branding into it. Review collected by and hosted on G2.com.

Kenji M.

Customer Care Department Head

Enterprise (> 1000 emp.)

5/23/2024

"Nicereply made our lives easier"

4.5/5

What do you like best about Nicereply?

No need to do random sampling and made tracking feedbacks easier Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

No direct way to send surveys through social media. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

5/23/2024

"Good for Feedback"

4.5/5

What do you like best about Nicereply?

It's good to see the customer's feedback in a way that I can know what I did was helpful for them. It's motivating to see the positive feedback and to be able to segment it out. Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

I don't see many downsides to using Nicereply. It's an easy enough software. Review collected by and hosted on G2.com.