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Nicereply Reviews & Product Details

Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide - Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing. - Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail. - Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience. - Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability - Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails. - Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more. - See your data in your CRM software and set automation based on the scores & feedback. - Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics. - See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard. - Recognize your best agents with leaderboards and drill-downs stats per team and agent. - Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel. - Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered. - There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan.

Seller

Nice Reply s.r.o.

Discussions

Nicereply Community

Languages Supported

English

Overview by

Viktor Magic (CEO at Nicereply | Customer Satisfaction & CX Enthusiast )

Pricing

Pricing provided by Nicereply.

Starter

Starting at $59.00

Per Month

Essential

Starting at $119.00

Per Month

View More Pricing Information

Top-Rated Alternatives

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Nicereply Media

Nicereply Demo - CSAT, NPS & CES Surveys

Create and send beautiful one-click surveys to measure Customer Satisfaction, Net Promoter Score and Customer Effort Score.

Nicereply Demo - Increase your survey response rates by more than 200%

Combine in-signature surveys with post-resolution email surveys to get more feedback than ever before.

Customize your surveys to fit your needs in terms of content, questions, design and branding.

Trigger surveys after resolving a ticket, conversation, deal, etc. in your CRM. See customer feedback in the same ticket, conversation, or deal afterward.

Nicereply Demo - Real-time customer feedback

See customer feedback arrive in real-time in the comprehensive rating feed dashboard.

Nicereply Demo - Powerful performance overview

Analyze the performance of your teams, agents, and the CSAT, CES, or NPS results in powerful Analytics.

G2 reviews are authentic and verified.

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Verified User in Consumer Services

Small-Business (50 or fewer emp.)

6/20/2024

"Easy to monitor agent performance using customer reviews"

4.5/5

What do you like best about Nicereply?

Easy to use and works seamlessly. Alerts my manager when the bad review is received. Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

I am only using it and not admin control at this moment so cannot comment Review collected by and hosted on G2.com.

Navin A.

FCC

Mid-Market (51-1000 emp.)

5/23/2024

"NiceReply review"

4.5/5

What do you like best about Nicereply?

I find NiceReply very helpful to understand customer requirements and how to reach customer satisfaction Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

The NiceReply survey under emails should have a compulsory question to answer about the comments. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

5/23/2024

"Nicereply review"

4/5

What do you like best about Nicereply?

Easy to use UI with lots of reporting options. Easy to integrate. Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

the links are not one-time use. the same link can be used multiple times (e.g. customer can spam the same link with 100 negative ratings). Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

6/29/2024

"Great tool to measure customer satisfaction"

5/5

What do you like best about Nicereply?

It's simple to use and makes data collection easy. Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

Repeat customers that are super upset can muddy the data. Review collected by and hosted on G2.com.

Verified User in Computer Software

Enterprise (> 1000 emp.)

5/23/2024

"Nicereply works well for our docs"

4/5

What do you like best about Nicereply?

We like the simplicity of Nicereply. All we need is a the thumbs up/down and a comment area. Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

I wish there was a way to enforce what goes in the email field-- sometimes we get people writing their names. Review collected by and hosted on G2.com.

Markéta N.

Customer care manager

Mid-Market (51-1000 emp.)

4/19/2023

"Perfect work"

5/5

What do you like best about Nicereply?

great feedback platform, the integration was very easy

I have everything under control

Colleagues from customer support love it too

We use it everyday and it is very easy Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

Everything is perfect with nicereply, I haven't found anything that would bother me. Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals

Enterprise (> 1000 emp.)

5/23/2024

"NiceReply Review"

5/5

What do you like best about Nicereply?

Nice Reply has been an awesome and engaging tool to see how customers view our business. It's also a great resource to communicate and connect with our customers to ensure customer satisfaction. Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

Not applicable. I love nice reply. It's amazing! Review collected by and hosted on G2.com.

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

6/4/2024

"It helps management to narrow down the performance review of the agent"

4.5/5

What do you like best about Nicereply?

It is very simple to use and and is part of our every reply Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

Sometimes the templates used are not easy to understand by the customer Review collected by and hosted on G2.com.

Marco Andrés J.

Líder Servicio al Cliente

Mid-Market (51-1000 emp.)

5/23/2024

"Excellent Tool"

4.5/5

What do you like best about Nicereply?

It is an excellent tool that allows you to graphically validate the pain points of customers and take actions. Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

Improve the cost of the service compared to other providers Review collected by and hosted on G2.com.