NICE CXone Mpower
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NICE CXone Mpower Reviews & Product Details - Page 99

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NICE CXone Mpower Overview

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What is NICE CXone Mpower?

With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone Mpower, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com

NICE CXone Mpower Details
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Arabic, Bulgarian, Czech, Danish, German, Greek, English, French, Croatian, Indonesian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Chinese (Simplified), Chinese (Traditional)
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Product Description

NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.

How do you position yourself against your competitors?

CXone Mpower offers the industry's most complete set of capabilities for contact center as a service and workforce engagement, plus 1,000+ AI models all natively integrated into one, robust, scalable, and secure platform, serving organizations of all sizes.

CXone Mpower is a highly composable and customizable platform with over 400 RESTful APIs, robust SDKs, a development center, DEVone partner program, and the CXexchange marketplace. Our CRM integrations are industry-leading.

As a carrier, NICE offers native telephony services and is the only CCaaS provider to offer a MOS guarantee.

Seller Details
Seller
NICE
Company Website
Year Founded
1986
HQ Location
Hoboken, New Jersey
Twitter
@NICELtd
14,482 Twitter followers
LinkedIn® Page
www.linkedin.com
12,164 employees on LinkedIn®
Ownership
NASDAQ: NICE
Total Revenue (USD mm)
$1,583
Description

NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over
5,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

AC
Overview Provided by:
Amy Cornelius

Recent NICE CXone Mpower Reviews

TH
Tyler H.Mid-Market (51-1000 emp.)
4.5 out of 5
"Stable, feature rich platform"
We've found the CXone platform to be a good choice for our business. The cloud-based infrastructure is reliable, and it has a plethora of powerful ...
Read more
MR
Marianna R.Mid-Market (51-1000 emp.)
4.5 out of 5
"Smooth but not Perfect"
The NICE CXone Mpower is fast, responsive, and easy to use program. The interface is clean, and it makes handling customer interactions smooth. It ...
Read more
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"Great product!"
The ability to contact more clients due to speed of calls being fed to my agents, time saved by the auto features such as auto voicemail.
Read more

NICE CXone Mpower Pricing

CXone Mpower Digital Agent
Starting at $71.00
1 Agent Per Month
CXone Mpower Voice Agent
Starting at $94.00
1 Agent Per Month
CXone Mpower Omnichannel Agent
Starting at $110.00
1 Agent Per Month
CXone Mpower Essential Suite
Starting at $135.00
1 Agent Per Month
See all 7 NICE CXone Mpower pricing levels
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NICE CXone Mpower Media

NICE CXone Mpower Demo - CXone Mpower Dashboard
Experience a holistic view of omnichannel call center metrics, with insights for everyone in the contact center. The CXone Mpower dashboard provides seamless aggregation of both real-time and historical cross-domain data.
NICE CXone Mpower Demo - CXone Mpower Interaction Analytics
Use CXone Mpower Interaction Analytics to get actionable insights from every voice, digital, and self-service customer interaction.
NICE CXone Mpower Demo - CXone Mpower Performance Management
CXone Mpower Performance Management aligns employee performance, contact center goals, and customer expectations with continuous improvement.
NICE CXone Mpower Demo - CXone Mpower Studio
CXone Mpower Studio is an intuitive, visual yet powerful tool that does not require programming skills, but instead empowers everyone—from business user to routing flow programmer—to build and manage routing flows for all channels.
NICE CXone Mpower Demo - CXone Mpower Workforce Management
Anticipate business demands and optimize your workforce with CXone Mpower Workforce Management, the industry’s most intelligent and accurate omnichannel forecasting and scheduling engine.
Discover NICE CXone Mpower
Play NICE CXone Mpower Video
Discover NICE CXone Mpower
NICE CXone Mpower Demo
Play NICE CXone Mpower Video
NICE CXone Mpower Demo
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Video Reviews

Review by David F.
NICE CXone Mpower review by David F.
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Great experience so far - looking forward to the road ahead.
Review by Akesha J.
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NICE inContact Evaluation
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1,637 NICE CXone Mpower Reviews

4.3 out of 5
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NICE CXone Mpower Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for NICE CXone MpowerQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Telecommunications
UT
Enterprise(> 1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about NICE CXone Mpower?

How simple of a product it is to use; very user friendly. Review collected by and hosted on G2.com.

What do you dislike about NICE CXone Mpower?

Sometimes when I use the system it glitches. Review collected by and hosted on G2.com.

What problems is NICE CXone Mpower solving and how is that benefiting you?

I am a customer service rep. It helps me manage and contact customers. Review collected by and hosted on G2.com.

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Verified User in Design
UD
Enterprise(> 1000 emp.)
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Verified Current User
Review source: Seller invite
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(Original )Information
What do you like best about NICE CXone Mpower?

Logging into it is very easy and not hard at all. Review collected by and hosted on G2.com.

What do you dislike about NICE CXone Mpower?

Sometimes it freezes, have to restart it multiple times Review collected by and hosted on G2.com.

Recommendations to others considering NICE CXone Mpower:

Very easy to use Review collected by and hosted on G2.com.

What problems is NICE CXone Mpower solving and how is that benefiting you?

nothing really , in contact doesn't really do much Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
UH
Enterprise(> 1000 emp.)
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Incentivized Review
What do you like best about NICE CXone Mpower?

Colors I guess, there honestly isn't much I can say I like about this tool. Review collected by and hosted on G2.com.

What do you dislike about NICE CXone Mpower?

there is no user flow it times out, drops calls, refuses calls, skips depos Review collected by and hosted on G2.com.

What problems is NICE CXone Mpower solving and how is that benefiting you?

I had to add a ring to it on my end, sometimes slow to connect calls completely, drops & refuses calls on its own. Jumps through call depo before it is completed. Review collected by and hosted on G2.com.

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Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about NICE CXone Mpower?

it provides the stats of all calls which makes it easier to record Review collected by and hosted on G2.com.

What do you dislike about NICE CXone Mpower?

The stats do not provide information as same time. Review collected by and hosted on G2.com.

What problems is NICE CXone Mpower solving and how is that benefiting you?

Inbound, outbound collection and customer service calls Review collected by and hosted on G2.com.

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Verified User in Insurance
AI
Enterprise(> 1000 emp.)
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Review source: Seller invite
Incentivized Review
What do you like best about NICE CXone Mpower?

How Compatible it is to use, and connect to see live feed for results Review collected by and hosted on G2.com.

What do you dislike about NICE CXone Mpower?

Everything is great, there is nothing i dislike Review collected by and hosted on G2.com.

What problems is NICE CXone Mpower solving and how is that benefiting you?

Problems are being able to see live results which is amazing Review collected by and hosted on G2.com.

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DS
VP, Marketing
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about NICE CXone Mpower?

Analytics are much more clean and clear than with Ring Central's Office solution. Review collected by and hosted on G2.com.

What do you dislike about NICE CXone Mpower?

Not simple to implement. We had several Devs on hand to get this integrated with Salesforce. Review collected by and hosted on G2.com.

Recommendations to others considering NICE CXone Mpower:

Make sure you have developer resources on staff to manage ongoing. Review collected by and hosted on G2.com.

What problems is NICE CXone Mpower solving and how is that benefiting you?

Attribution, sales rep time management, avoidance of missed calls. Review collected by and hosted on G2.com.

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Matthew S.
MS
Supervisor - The Lawyers Help Desk
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about NICE CXone Mpower?

Aside from the easy functionality, the reporting options really help deliver quality data to our clients. Review collected by and hosted on G2.com.

What do you dislike about NICE CXone Mpower?

We sometimes have issues with call routing/Refused calls. Review collected by and hosted on G2.com.

What problems is NICE CXone Mpower solving and how is that benefiting you?

I am able to get very granular with the individual agents answering calls. That helps me better manage their performance and point out where we can improve. Review collected by and hosted on G2.com.

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Verified User in Telecommunications
UT
Mid-Market(51-1000 emp.)
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Incentivized Review
What do you like best about NICE CXone Mpower?

Ease of use - even if we test call hundreds of telephone numbers we find incontact an easy tool to work with. Review collected by and hosted on G2.com.

What do you dislike about NICE CXone Mpower?

The slight delay of audio when audio conferencing Review collected by and hosted on G2.com.

Recommendations to others considering NICE CXone Mpower:

You can easily dial lots of numbers even hundreds by copying and pasting each. Review collected by and hosted on G2.com.

What problems is NICE CXone Mpower solving and how is that benefiting you?

We are an offshore team supporting a US client and with the use of Incontact, it has been pleasant to teleconference using incontact. Review collected by and hosted on G2.com.

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Pavel S.
PS
Technical Support Engineer
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about NICE CXone Mpower?

Wide functionality, variety of pre-configured reports, user-friendly interface. it took 1-2 days to get familiar with it.

We are widely using it within our tech support communications.

After 2 years of experience. I can state that this is very reliable solution for your call center. Review collected by and hosted on G2.com.

What do you dislike about NICE CXone Mpower?

It will be great to have mobile app for android. Sometimes we really need to get access from mobile phone. Review collected by and hosted on G2.com.

What problems is NICE CXone Mpower solving and how is that benefiting you?

I am measuring and managing load across all agents. Making and receiving calls, conferencing my mates. The best benefit is pre-configured reports and wide manageability. Review collected by and hosted on G2.com.

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Samuel K.
SK
Disability Insurance Rep
Government Administration
Enterprise(> 1000 emp.)
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Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about NICE CXone Mpower?

The accessibility is easy and straight forward Review collected by and hosted on G2.com.

What do you dislike about NICE CXone Mpower?

The frequent glitches during usage and during busy times Review collected by and hosted on G2.com.

What problems is NICE CXone Mpower solving and how is that benefiting you?

Customer service needs and streamlining procedures Review collected by and hosted on G2.com.

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Response from Amy Cornelius of NICE CXone Mpower
Editedit

Thank you for reviewing NICE CXone again! We appreciate the ongoing feedback so we can better serve our clients.

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