Consulting Services for NICE CXone Mpower

Route 101 offers award-winning customer engagement solutions that help you reduce operational costs, enhance efficiency, and deliver a next-generation customer experience (CX). We help businesses provide seamless customer service across every channel through our best-in-class contact centre software and services. Adopting a consultancy-led approach to design, deploy, and optimise customer service solutions, Route 101 supports hundreds clients, including some of the UK’s largest brands. Named Zendesk Global Most Valued Partner of the Year, and NICE EMEA Partner of the Year for 3 consecutive years, the business is home to a specialist team and combines deep market expertise with an incisive understanding of the technology landscape. www.route101.com

Scoreboard Group helps leaders win with a variety of engagements suited to medium/large businesses, especially contact centers. People, process and technology related solutions to boost performance. We have worked with many of todays most recognizable brands to transform their customer and employee experiences across the globe. How do you know if you're outpacing your rivals on customer experience, if you're not even keeping score? TYPICAL ENGAGEMENTS: Contact Center & AI Strategy, Omni-Channel Design, Cloud Transformation, CCaaS Purchasing, UCaaS Purchasing, CRM Integration, CX Design, AI/Automation Efficiency, BPO/Outsourcing, Workforce Management Optimization, Operational Assessment, Performance Turnaround, Speech Analytics, Voice of the Customer, SaaS Innovation, Service Desk Performance, Chatbot Implementation, Executive Advisory & Managed Services.