Video Reviews
Great experience so far - looking forward to the road ahead.
NICE inContact Evaluation
1,637 NICE CXone Mpower Reviews
Overall Review Sentiment for NICE CXone Mpower
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In Contact was easy to use and the IVR scripting is easy to learn. The reporting dashboard what good as well and we could easily build customizable reports. Our agents did not have any troubles with using the soft phones or the Max Agents. We also had easy access to call recordings and they were made available right after the call was over. I also thing it is nice on the micro level to be able to control the hold music per customer which is a nice little touch.
The Chat channel was also very easy to use and set up and there was nice customization we could do with the chat templates. Review collected by and hosted on G2.com.
IT was not flexible enough for our business unit we could not build our own platform around it. For 2 years or so we were told that InContact was getting to the point where they would be able to support us off of Salesforce and we could integrate into our own CRM that we built but then when the time came that was not possible and they just kept moving it out. We eventually had to look at other solutions.
As we did that the service we received went down and porting numbers off In Contact became extremely difficult as well. We have been trying to Resporg numbers on a new provider and it has taken months to get the numbers from In Contact to our new provider. Review collected by and hosted on G2.com.
The features to review calls is simple & easy to use. Review collected by and hosted on G2.com.
Nothing at the moment, overall as mentioned the process is fairly easy to navigate through. Review collected by and hosted on G2.com.
Being able to see all of our callers/clients activity is what i enjoy most about NICE. Right when I answer a call, everything I need to know to help me do my job is right in front of me. Review collected by and hosted on G2.com.
Too many additional screens. We have dashboard, then also max agent and the customer pop. Review collected by and hosted on G2.com.
As a trainer for new hire employees, who are now all remote, this is a great tool to be able to monitor call volume and new agent statistics. I also like how customizable the dashboard is so I can set it up to only see what it relevant to me. Review collected by and hosted on G2.com.
Have been using this program for about a month now, snd so far I have not really found anything to dislike. Review collected by and hosted on G2.com.
i like the ability to talk to customers and peers easily. I can transfer and monitor calls, and not have too many problems or issues. Review collected by and hosted on G2.com.
i dislike the connection in the beginning. sometimes it takes 5-6 times to get connected to the system or network. Review collected by and hosted on G2.com.
I like that you are able to see how many calls are in the Que as well as being able to have the capability of leaving an automated voice message. Review collected by and hosted on G2.com.
I don't like that it doesn't show you when you have missed a call. The only how I know that I have missed a call is if someone leaves me a voice message. Review collected by and hosted on G2.com.
great customer service, website is easy to use and super easy to make payments and see statements. Review collected by and hosted on G2.com.
downsides of using NICE is i don't have the information right away. Review collected by and hosted on G2.com.
NICE inContact is a great service with very good qualities. It makes my job easier knowing they take care of issues Review collected by and hosted on G2.com.
inContact does have several issues, they are good about trying to fix them but there are still issues. Currently my dialer has been extremely slow. There has been a lot of lag. Review collected by and hosted on G2.com.
