NICE CXone Mpower
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NICE CXone Mpower Reviews & Product Details - Page 97

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NICE CXone Mpower Overview

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What is NICE CXone Mpower?

With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone Mpower, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com

NICE CXone Mpower Details
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Arabic, Bulgarian, Czech, Danish, German, Greek, English, French, Croatian, Indonesian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Chinese (Simplified), Chinese (Traditional)
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Product Description

NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.

How do you position yourself against your competitors?

CXone Mpower offers the industry's most complete set of capabilities for contact center as a service and workforce engagement, plus 1,000+ AI models all natively integrated into one, robust, scalable, and secure platform, serving organizations of all sizes.

CXone Mpower is a highly composable and customizable platform with over 400 RESTful APIs, robust SDKs, a development center, DEVone partner program, and the CXexchange marketplace. Our CRM integrations are industry-leading.

As a carrier, NICE offers native telephony services and is the only CCaaS provider to offer a MOS guarantee.

Seller Details
Seller
NICE
Company Website
Year Founded
1986
HQ Location
Hoboken, New Jersey
Twitter
@NICELtd
14,482 Twitter followers
LinkedIn® Page
www.linkedin.com
12,164 employees on LinkedIn®
Ownership
NASDAQ: NICE
Total Revenue (USD mm)
$1,583
Description

NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over
5,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

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Overview Provided by:
Amy Cornelius

Recent NICE CXone Mpower Reviews

TH
Tyler H.Mid-Market (51-1000 emp.)
4.5 out of 5
"Stable, feature rich platform"
We've found the CXone platform to be a good choice for our business. The cloud-based infrastructure is reliable, and it has a plethora of powerful ...
Read more
MR
Marianna R.Mid-Market (51-1000 emp.)
4.5 out of 5
"Smooth but not Perfect"
The NICE CXone Mpower is fast, responsive, and easy to use program. The interface is clean, and it makes handling customer interactions smooth. It ...
Read more
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"Great product!"
The ability to contact more clients due to speed of calls being fed to my agents, time saved by the auto features such as auto voicemail.
Read more

NICE CXone Mpower Pricing

CXone Mpower Digital Agent
Starting at $71.00
1 Agent Per Month
CXone Mpower Voice Agent
Starting at $94.00
1 Agent Per Month
CXone Mpower Omnichannel Agent
Starting at $110.00
1 Agent Per Month
CXone Mpower Essential Suite
Starting at $135.00
1 Agent Per Month
See all 7 NICE CXone Mpower pricing levels
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NICE CXone Mpower Media

NICE CXone Mpower Demo - CXone Mpower Dashboard
Experience a holistic view of omnichannel call center metrics, with insights for everyone in the contact center. The CXone Mpower dashboard provides seamless aggregation of both real-time and historical cross-domain data.
NICE CXone Mpower Demo - CXone Mpower Interaction Analytics
Use CXone Mpower Interaction Analytics to get actionable insights from every voice, digital, and self-service customer interaction.
NICE CXone Mpower Demo - CXone Mpower Performance Management
CXone Mpower Performance Management aligns employee performance, contact center goals, and customer expectations with continuous improvement.
NICE CXone Mpower Demo - CXone Mpower Studio
CXone Mpower Studio is an intuitive, visual yet powerful tool that does not require programming skills, but instead empowers everyone—from business user to routing flow programmer—to build and manage routing flows for all channels.
NICE CXone Mpower Demo - CXone Mpower Workforce Management
Anticipate business demands and optimize your workforce with CXone Mpower Workforce Management, the industry’s most intelligent and accurate omnichannel forecasting and scheduling engine.
Discover NICE CXone Mpower
Play NICE CXone Mpower Video
Discover NICE CXone Mpower
NICE CXone Mpower Demo
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Great experience so far - looking forward to the road ahead.
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NICE inContact Evaluation
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1,637 NICE CXone Mpower Reviews

4.3 out of 5
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NICE CXone Mpower Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Cons

Overall Review Sentiment for NICE CXone MpowerQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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VS
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about NICE CXone Mpower?

It's relatively easy to use. You just log in and get to choose your status as "available" or some form "unavailable" (unavailable:meeting, unavailable: need assistance, etc). You can accept of reject a call, place on hold, transfer, redial, or conference your call. Review collected by and hosted on G2.com.

What do you dislike about NICE CXone Mpower?

At times it crashes or you randomly get logged off by a "supervisor" (the system, not an actual person) in the middle of a meeting or even a call. Review collected by and hosted on G2.com.

What problems is NICE CXone Mpower solving and how is that benefiting you?

I get to work in a call center in the comfort of my home while providing a necessary service during this pandemic. Review collected by and hosted on G2.com.

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Verified User in E-Learning
UE
Mid-Market(51-1000 emp.)
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Review source: Seller invite
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What do you like best about NICE CXone Mpower?

Live monitor is good. Great for call center work. Review collected by and hosted on G2.com.

What do you dislike about NICE CXone Mpower?

The system Freezes up, and time is off. Reports time is off. Agent phones Disconnect Review collected by and hosted on G2.com.

What problems is NICE CXone Mpower solving and how is that benefiting you?

Screen Capture is Great! Review collected by and hosted on G2.com.

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Verified User in Consumer Services
UC
Enterprise(> 1000 emp.)
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Incentivized Review
What do you like best about NICE CXone Mpower?

Pretty simple login and very easy to see when you are getting a call, easy to make a conference call and to change for available to unavailable. Review collected by and hosted on G2.com.

What do you dislike about NICE CXone Mpower?

Sometimes it kicks you out of the phone and calls show an error, and also the disposition is not always correct. Review collected by and hosted on G2.com.

Recommendations to others considering NICE CXone Mpower:

Take advantage of all the tools is an easy service to manage. Review collected by and hosted on G2.com.

What problems is NICE CXone Mpower solving and how is that benefiting you?

With this phone service I am able to make my calls and help out people easier. Review collected by and hosted on G2.com.

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LD
Delivery Team leader
Mid-Market(51-1000 emp.)
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What do you like best about NICE CXone Mpower?

i can make local and international calls. I can also see status of my colleagues Review collected by and hosted on G2.com.

What do you dislike about NICE CXone Mpower?

receiving calls. there should be big banner Review collected by and hosted on G2.com.

What problems is NICE CXone Mpower solving and how is that benefiting you?

i can communicate right away to my colleagues without the need to wait for an email. Review collected by and hosted on G2.com.

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AS
Mid-Market(51-1000 emp.)
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What do you like best about NICE CXone Mpower?

What I enjoy the most about NICE is being able to show my call volume so I know when I need more agents to log in. Review collected by and hosted on G2.com.

What do you dislike about NICE CXone Mpower?

For me the only down side I have with NICE is that when I have too much going on it can lag but its like .2 second lag. Review collected by and hosted on G2.com.

Recommendations to others considering NICE CXone Mpower:

NICE gives you the opportunity to manage a lot of things at once. Review collected by and hosted on G2.com.

What problems is NICE CXone Mpower solving and how is that benefiting you?

My company switched to this platform because its reliable. My agents no longer have to do things manually when we have a caller because NICE does everything we need. Review collected by and hosted on G2.com.

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Verified User in Automotive
UA
Mid-Market(51-1000 emp.)
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Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about NICE CXone Mpower?

Ease of mind when taking calls and chats Review collected by and hosted on G2.com.

What do you dislike about NICE CXone Mpower?

sometimes it lags but for the most part gets the job done Review collected by and hosted on G2.com.

Recommendations to others considering NICE CXone Mpower:

Great software and makes life easier Review collected by and hosted on G2.com.

What problems is NICE CXone Mpower solving and how is that benefiting you?

Tuning problems, vehicle down Review collected by and hosted on G2.com.

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TH
VoIP Tech III Specialist
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about NICE CXone Mpower?

User interface is so easy to use and not cluttered. Very easy product to train on. Review collected by and hosted on G2.com.

What do you dislike about NICE CXone Mpower?

The Max Agent can be difficult to train on Review collected by and hosted on G2.com.

What problems is NICE CXone Mpower solving and how is that benefiting you?

REPORTING and AGENT ACTIVITY!!! Review collected by and hosted on G2.com.

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Verified User in Translation and Localization
UT
Enterprise(> 1000 emp.)
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Review source: Seller invite
Incentivized Review
What do you like best about NICE CXone Mpower?

The possibility of live monitor calls, check call history, check agent activity(present and past). That really helps to keep track of several details important for our operation Review collected by and hosted on G2.com.

What do you dislike about NICE CXone Mpower?

Is not that user friendly it takes a few days to get use to it and take advantage of all its tools Review collected by and hosted on G2.com.

Recommendations to others considering NICE CXone Mpower:

Please be specific, try to share as most as you can regarding your needs and what you expect from this service. Know your business better. one platform can help with several needs in just one place and that only translates into efficiency for your team members Review collected by and hosted on G2.com.

What problems is NICE CXone Mpower solving and how is that benefiting you?

Call tracking and activity were a mess before nice incontact. Now we have tools that really help to monitor, see call history and even take and place calls for support everything in just one platform Review collected by and hosted on G2.com.

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Verified User in Information Services
UI
Mid-Market(51-1000 emp.)
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Review source: Seller invite
Incentivized Review
What do you like best about NICE CXone Mpower?

Easy way to navigated and how to installed. Review collected by and hosted on G2.com.

What do you dislike about NICE CXone Mpower?

Sometimes have glitched on the browser but not difficult to troubleshoot. Review collected by and hosted on G2.com.

Recommendations to others considering NICE CXone Mpower:

Excellent Services Software and an Awesome Customer Support. Review collected by and hosted on G2.com.

What problems is NICE CXone Mpower solving and how is that benefiting you?

Easy navigated and great quality on the calls. Review collected by and hosted on G2.com.

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Verified User in Consumer Services
AC
Enterprise(> 1000 emp.)
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Review source: Seller invite
Incentivized Review
What do you like best about NICE CXone Mpower?

The thing I like the most is the dashboard. Review collected by and hosted on G2.com.

What do you dislike about NICE CXone Mpower?

It doesn't feel that user friendly and the search functiones feels very limited. Review collected by and hosted on G2.com.

What problems is NICE CXone Mpower solving and how is that benefiting you?

A great benefit is not having a hardphone as a tool. Review collected by and hosted on G2.com.

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