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1,635 NICE CXone Mpower Reviews
Overall Review Sentiment for NICE CXone Mpower
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Thorough telephone system with modules/components to pick and choose products you want. Overall NICECXone is a complete telephony system. Fast customer support when needed, Review collected by and hosted on G2.com.
Difficulty sometimes with integrating with other software vendors who are not preferred partners of NICE. Review collected by and hosted on G2.com.
The tools in CXOne are very easy to use. If i don't understand something, I can access DOJO or NICE Support. Review collected by and hosted on G2.com.
At times, the system may be difficult to access but clearing cookies usually resolves these issues. On some tools, there is limited flexibility. For example, we cannot add unexcused absences as sometime different from any other time off in WFM. Review collected by and hosted on G2.com.
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Its very easy to use. most of the contact centers I've worked with, used Nice. NICE CXone provides the advantage of easy scalability, reduced IT infrastructure costs, and accessibility from anywhere with an internet connection. Review collected by and hosted on G2.com.
Overall, the software's performance is amazing! I can't think of any reasons that I would dislike it. I have been working with NICE for 7 years now and still, it works perfectly. Review collected by and hosted on G2.com.
Scripting allows us to satisfy a lot of use cases for our business that is always experiementing. Quality Management, Analytics, Performance Management, Revamped Customer Community, and Dojo are some of the applications I like the most. Review collected by and hosted on G2.com.
The reporting application is useful and has a lot of information that is useful for managing contact centers: however, it does crashes often and it's slow during peak times. Review collected by and hosted on G2.com.
NICE CXone is extremely scaleable and customizable. This allows to scale up and new features as our operations needs change. Review collected by and hosted on G2.com.
The downside of CXone is ensuring that our remote workers have the proper network connectivity to decrease performance issues. Review collected by and hosted on G2.com.
InContact Cxone is great at managing an Omni Channel center. It's studio product is much more seasoned than competitors allowing you to do much more complex integrations with partners in easy-to-use UI. Review collected by and hosted on G2.com.
Just like most Telco providers, haveing a staging or UAT environment is difficult without isolating certain test agents, skills, and scripts to mimic a staging experience. Review collected by and hosted on G2.com.
Versatile IVR system. Pre-built reports make reporting easy, but you have access to vast amount of data if needed, The browser based Max agent is easy for the agents to use. Review collected by and hosted on G2.com.
Workforce management can be a bit confusing to setup and maintain and I would like a application based version of the max agent. Getting support for small issues can be difficult. Review collected by and hosted on G2.com.
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It is pretty simple and streamlined. There isn't a lot of screen clutter which makes it easy to focus. Review collected by and hosted on G2.com.
I don't like how you can't use any of the extensions in Chrome on the MAX window (it is a locked pop-up) This means my headphones do not work with this software properly. Review collected by and hosted on G2.com.
The reporting can be nice when it works. Our TAM is great, but we literally are paying someone to be our advocate and squeaky wheel to a company we are paying money to for their service. There is so much potential with this product but it has not lived up to expectations. Review collected by and hosted on G2.com.
The support is lacking. It's never their fault. They pass the blame on to everything BUT their system. I wish their support would provide more details on how to troubleshoot and fix something. Review collected by and hosted on G2.com.